MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Freeze and non restart game

    Freeze and non restart game.
    bad bad bad.maybe I win game.

    4 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Draft error.

    En español.

    Al iniciar un draft de ranked ELD busca partida y al encontrarla me saca del juego marcando error de conexión y no me deja interactuar con las cartas, sin embargo la pantalla de detrás sigue corriendo el juego a pesar de que a mi no me deje interactuar.
    Así me hizo perder las tres veces del draft sin poder jugar ninguna y perdiendo mis 750 gemas sin siquiera poder elegir una mano.
    Cabe mencionar que si pude jugar draft de WAR y el de ELD si me sacó siempre de la partida.

    Imagen 1: error en el que…

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Earned too little XP amount in daily quest after refresh

    I refreshed my daily quest from 500 to 750 XP. I had 300 XP earned at this point.
    After solving my quest, i went to 800 XP - no next level for me :/
    Means, i earned the "old" 500 XP, not the refreshed 750.
    I Would be happy if you can fix that. Thank you.

    8 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Estava ganhando a partida

    Estava ganhando a partida o jogo do nada trava e não consigo dar comando nenhum, não esta contando tempo, esta simplesmente travado.

    Quando sai e voltei, eu tinha perdido a partida.

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Attacking PWs wit multiple creatures when one has to attack this turn if able

    There is no way to clic and drag multiple creatures to attack a player or a pw if one of them has to attack this turn if able (for example legion warboss' tokens).
    Those creatures should not be treated differently as other creatures, and the condition of "has to attack this turn if able" should be check at moment of passing to the next phase, not while dragging creatures to attack.

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Rare wildcard out of booster will not added when at the same time the counter for rare and mystic reach the maximum (6 pcs.)

    Each time the same error (Bug). It happens again and again and it is reproducible! And my last submitted bug report was ignored and not resolved or balanced. I still miss a rare wildcards.

    The following error occurred each time when: If you reach the max. amount of opened booster (6 pcs.) and receive a rare wildcard. When at the same time inside of the opened booster is also not a regular rare card rather a rare wildcard. This rare wildcard from the booster will not added to the amount of rare wild cards. This rare wild cards from out…

    2 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. game crashed when tapping temple of epiphaany

    The game crashed when I tapped Temple of Epiphany for blue mana

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Kroxa

    My opponent attacked me with Kroxa, Titan of Death's Hunger. I had 3 life and no cards in hand. Somehow, this did not kill me.

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sancuary Lockdown

    I was just playing in arena I have the card sanctuary lockdown in my deck the client would not allow me to activate the activated ability to tap two humans and tap one creature of my opponents more than once regardless of haw many excess humans I had on the field. In my two games I had it on the field I had 6 and 7 humans untapped and should have been able to tap the opponents board end of turn and alpha on my next turn in both games.

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enemie has unlimited Time on his Turn, Timer not starting, Player umbra|mortalis

    Just played a ranked vs this player. Just the turn before he is loosing the match, he stoped doing anything and no timer showed up. match is no standign still for about 20 minutes and i refuse to concede to this cheater. Log added

    3 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Connection Issues - Slow Speed

    I dont know about everyone elses connection issues, but after I start playing MTGA my internet speed drops MASSIVELY. I go from over 100 mbps to less than 1. Im talking like .23 mbps. Everything else on my computer works normally but after MTGA has been open for a minute the internet speed just disappears.

    This causing Lost connections, game crashes, and LONG load times.
    Please look into it

    1 vote
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Stuck on my turn in bot match

    Playing bot match, the game is stuck with hourglass icon in grey box at lower right on my turn. Nothing I do can advance my turn.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Vault Progress

    My vault progress has been stuck at 489% as I have been opening boosters of Ikoria.

    2 votes
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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. Issue in mutate display

    When I mutated a creature I had made a copy of with Offspring's Revenge, the display showed that it would have the power and toughness of the original creature, rather than the 1/1 power toughness it had in game

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Installation bug

    Hello Support,

    So MTGA recently prompts me to update the version for the upcoming Ikaria. However, as I update it never make any progress. I went forum and see any solutions which point me to uninstall and reinstall. Now I tried to reinstall again but it seems to be unable to make any installation progress and stuck on Extracting Prerequisite Software and nothing else. I have waited for two hours, but no installation progress.

    Thanks

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fighting with deathtouch does not work.

    When the Kogla entered the battlefield for the opponent he was tapped out, and he fought one of my creatures, with the ability on the stack i gave it deathtouch, which resolved, then the fight resolved and my creature died whilst his Kogla remained. Please look into this

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Shatter the Sky didn't let me draw

    I've got Pteramander and Kitesail Booter (exiling Shatter the Sky) in game

    Opponent got Teferi time reveler

    I attack

    Opponent plays Deafening Clarion,

    In response I Adapt Pteramander

    Once Deafening Clarion hits, opponent plays Shatter the Sky

    Shatter didn't let me draw even if Pteramander was a 5/5

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. disconnect

    getting really annoyed by the sheer volume of disconnects lately. Been on average 2-3 times per game.

    3 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. BUG: Bonecrusher Giant becomes tapped, but ignores "Couldn't untap on the opponent next round"

    I had used the House Guildmage creature's ability to make the opponent's Bonecrusher Giant creature tapped without untapping on the opponent next round, and it seemed to work (with tap and chain).
    But in the next round, everything happened as if this ability was not activated - Bonecrusher Giant became untapped.

    Screens and log attached

    3 votes
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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Failure on redeeming codes PLAYELDRAINE and for Fblthp avatar and card sleeve

    When redeeming both codes, get a message that redeem was successful, then waiting for server and finally error.
    No packs granted, no avatar or card sleeve, codes now reporting as redeemed.

    11 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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