MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. can not redeem codes

    was unable to redeem both codes I just received, says there was an error

    12 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Redeeming Free Eldraine Packs Did Not Work

    I typed in code for PLAYELDRAINE in store and it failed to redeem the pack and gave an error. Then when I attempted it a second time it said the code was unable to be used again

    12 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. my quests aren't completing

    I have three quests, play white or blue spell, play white or black spells and play 40 creatures.

    I have numerous games played a blue creature and it has failed to complete the last required play for the quests to finish and they remain unable to be completed after multiple games

    12 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't Finish Daily Quests

    I logged on today to finish my daily quests. No matter what I do, they stay one or two short of completion. This is especially annoying considering they are resetting the daily quests today, with the release, and now I won't be able to participate or gain from that.

    12 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Couldn't choose blocker

    I was attacked by an opponent's 2 vamps. Nothing was played that would have prevented blockers.. I chose my one creature to block with, it highlighted it in yellow (as it does when you're assigning blockers), but then wouldn't let me choose WHAT to block.

    Furthermore, it wouldn't allow me to UNselect the blocker, nor to choose any other blockers.

    My only option it would let me click was "No Blockers"

    3 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Creature didn't take damage

    While playing the game, I summoned the Chandra, Awakened Inferno. I used the ability for -3 loyalty counters to inflict 3 damage to each non elemental creature. One of my opponents creatures, Legion Guildmage, took no damage even though it is not an elemental creature. It had a single +1/+1 counter on it from mentoring.

    4 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. daily quest reset

    every time i log in the daily quests say that i have 20 hours until i get more quests. i waited 20 hours and logged back on and it says i still have 20 hours before i get my quests. it has been doing this every log in for the past 3 days. please give me my daily quests so i can earn rewards.

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. my daily and weekly rewards wins are stack

    Daily quests and Weekly Quests not advancing. Cards played were only sometimes counting towards daily quests and then stopped Weekly quests no longer counting wins.
    Tried ranked and play match modes.

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Narset's Reversal

    I used Narset's Reversal on Casualties of War and it did not let me choose to use Casualties of War against my opponent. Instead it still targeted me.

    I would have won this game if this glitch had not happened.

    also now you won't allow me to attach logs of the game anymore when reporting issues. Which now makes zero sense.

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Receiving extra letters

    performing daily missions I received a card (Creature) which already had 4 units before receiving it.

    2 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. error en partida clasificatoria

    estava apunto de ganar una partida clasificatoria cuando de pronto me boto a derrota estava apunto de ganar y me sale eso estoy muy disgustado con ese error yo juego magic en vida real y cartas reales y no puede ser que me mande a derrota y en una partida clasificatoria en la que iva a ganar

    4 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Missing Avater

    I purchased the Mu Xanling avater and applied it. Later I switched to one of the free avatars. Then I discovered the Mu Xanling avatar was missing with no way to restore it. The purchased avatar should appear in the list of available avatars.

    There was an problem attaching the log file. This part looks relevant

    78222] Undefined SKU type for avatar: BundleEssentialBolas Assuming unbundled
    [78222] Undefined SKU type for avatar: Bundle
    AmassPower Assuming unbundled
    [78222] Undefined SKU type for avatar: BundleM20MuYanling Assuming unbundled
    [78222] Undefined SKU type for avatar: MTGA-WZ-DG-2019Q3-24 Assuming unbundled
    [78626] [UnityCrossThreadLogger]Queueing FD ping…

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game frozen during match

    The match is just frozen, I can still hover over cards to inspect them, but I cannot interact in any way, this includes emotes, spells, abilities, passing the turn, or even conceding. The timer is frozen at the end of it.

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unlocked Omen of the Sea card style cannot be applied to my decks

    Dear support, could you please fix the following Omen of the sea card style bug? I unlocked Omen of the Sea card style during Set Mastery. However I cannot use it in my Dimir deck. Even the style craft icon says: no card style available for Omen of the Sea. Please see attachments.
    Please fix and grant me 1000 Gems I can use for a card style for reporting.

    Many thanks & advance!

    Best regards,

    Ben

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Opponent not timing out

    Playing brawl, opponent has had priority for 5+ minutes but no timeout clock activating. Unable to concede or exit match

    2 votes
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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. The Wanderer prevents COMBAT damage

    My opponent controlled the Wanderer and attacked with a 3/2 Makeshift Batallion which became a 4/3 after its trigger resolved. I blocked with a 3/2. but the Makeshift Battalion survived.

    The picture shows the combat in my opponent's next turn. As you can see the additional information window clearly states "prevent damage to this" (The Wanderer).

    This occured during a WAR Sealed.

    Thank you for looking into this. I appreciate it

    3 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Game started but didn't respond

    The game started, chose to keep my hand but then nothing happened. The timer went off but nothing happened, had to force close the game...

    2 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. 2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. Daxos, Blessed by the Sun toughness doesn't change after Storm's Wrath

    A player had a devotion to white of 8, making their Daxos have a toughness of 8. I cast "Storm's Wrath", doing 4 damage killing at least four of the opponent's white creatures, reducing his devotion to white to 4. However, Daxos was still labelled with a red "4 toughness" after this, rather than a red 0 toughness.

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Severe Lag in Gameplay

    In any match after a certain number of cards are in the graveyard or exiled from game, there is a significant amount of gameplay lag that it makes playing continuing the match impossible. I cant get a capture of it because of the amount of lag. I know its not my PC. I have an i7 4.9GHz, 20Gb DDR4 RAM, 2TB SSD, windows 10 pro. PLEASE FIX!

    14 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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