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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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14457 results found

  1. Enable Timer for Loops

    I just played a game (attached log) where my opponent created a loop with scurry oak + prosperous innkeeper + Heliod, sun-crowned. He proceeded to click through the cycle many times, well beyond when normally a delay timer would kick in. This gained him any desired amount of health, squirrel tokens, and +1/+1 counters on one creature. However, this did not win them the game outright. As he did not get a timer, and continued to demonstrate the loop for some time, I just conceded so I could leave and play more games, even though technically I should have gotten…

    6 votes

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  2. historic brawl

    add a permanent historic brawl queue.
    there is no reason to block us form playing this other than bullsht moneygrab move
    i did not grind and buy all those cards to never use them again. this is bullsh
    t.
    i wont drop a single penny on this game as long as you dont fully support historic cards

    27 votes

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  3. Fallo en Recompensa de Maestría

    Buenas , estoy en el nivel 90 de maestría y me he dado cuenta de que no recibo recompensas de " Carta poco común " al subir nivel. No se desde cuando pasa pero me he percatado recientemente.
    Gracias y un saludo

    7 votes

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  4. Sportsmanship and leaving a losing game by timing out

    Once it is apparent that a game is hopeless for one player, most players are civil and either concede, or quickly play through their turns to bring the game to an end.

    But, I've experienced enough players that just walk away from their computer and let the game finish by timing out, that I've taken the time to write this note.

    It is an awful game play experience watching the opponent's timer count down for 3+ minutes. Particularly when it is obvious they are not looking at how they could win (checking card text, looking the graveyards, etc.) and are…

    24 votes

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  5. 「プレイ」をクリックしてもゲームが開始されない

    「プレイ」をクリックしても添付の画像が表示されゲームを開始できません。

    アプリ、PCを再起動でも同様です。

    ネットワークエラー

    イベントから退出できませんでした。もう一度お試しください。

    16 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  6. The description for the shroud ability has a grammatical error

    The description for the shroud ability says "can't be the target of spells OF abilities" instead of "can't be the target of spells OR abilities"

    5 votes

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  7. Waiting for a game indefinately after game got stuck

    I was playing Historic brawl on pc and the game randomly got stuck. No actions could be taken, no turn timers went off and I could not concede. After being stuck for 10 minutes I fully closed the game and on relaunch I cannot join any game mode. I get stuck on waiting for a game on pc and mobile. The longest I waited was for 18 minutes for another Historic Brawl game. I think my account still thinks I'm in that first game and won't let me join another.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Rank not leveling.

    While playing there is no Rank Tier that is visible before or after matches. When I visit my profile it shows that I am Bronze Tier 4 even though I have won enough to level higher. After wins there is no progression or indication in rank tiers, so this affects my seasonal rewards.

    31 votes

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  9. alternative payment system

    Xsolla payment system for PC is absurd. It works irregularly, often for no reason hanging. They have appalling customer service. I inadvertently typed wrong credit card number and they have banned me from purchasing anything else.

    There must be an alternative to Xsolla or I cannot buy anything from your company.

    8 votes

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  10. 惑乱スプライト/Hypnotic Sprite (Japanese)

    惑乱スプライト/Hypnotic Sprite

    日本語版/Japanese

    ×3マナ以上(more 3mana)
    ○3マナ以下(less 3 mana)

    17 votes

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  11. Card Style Preferences

    Sometimes I like parallax styles, sometimes I like the Ikoria comic book styles, sometimes I like stained glass styles, sometimes I like regular styles. I always always hate Godzilla styles.

    Every time I craft or import a deck, I have to spend time on setting card styles for every single card. For instance, Pollywog Symbiote. I only have the baby godzilla style or the regular style. I don't have the parallax style.
    Every time I play with this card I want the regular style to show up, because I hate the **** baby godzilla style. I don't ever ever ever…

    15 votes

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  12. Why server status (on page statuspage) is ok, when they don't work?

    Why do you need a server status page if it doesn't reflect the real state?

    7 votes

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  13. Connection Lost

    I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server

    82 votes

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  14. Opponent stuck in timeout

    Opponent is not losing due to timeout.

    I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.

    185 votes

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    98 comments  ·  Gameplay  ·  Admin →
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  15. マスタリーパス報酬不具合

    マスタリーパス報酬で、
    神話レア二枚報酬のはずが、
    マスタリーパス未購入の
    アンコモン二枚の
    報酬となった

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. 2v2

    Hi!

    I would really love to get more of my friends playing with me online. I am sure that adding a 2v2 mode would be a lot of fun and a good way to get my friends playing. Right now if you wanna play with friends you play a couple of games and then you get bored. But playing with each other would be a lot more fun and I'm sure would make me pull some all-nighters :D.

    Hoping I can get some balls rolling this way :)

    Cheers!

    Edwin

    50 votes

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  17. Level 90 mastery pass and didnt get mythic reward

    I have achieved lvl 90 on mastery pass and didn't get the Mythic card reward.

    On Android s20 ultra, this is the 1st time I haven't received a reward. Every other time I've leveled up its worked flawlessly.

    9 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. stalling

    Every few matches I encounter a player that will wait until the very last second on the clock every turn before clicking continue, never resolve cards until it times out, and drag the game on for as long as possible for no reason whatsoever. This is obviously an issue that needs to be addressed. Please program in functionality to take an average/total of overall 'stall time' spent. If it is extremely high ask the opponent after the duel if it appeared the player was purposefully stalling the game for no reason, word it how you want. If the said player…

    14 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. Retrieving asset manifest

    Seems like you people have been having this issue for years on multiple platforms. Get your **** together and fix it. I spent money on this game and can’t play it.
    To answer your 6 questions above:
    1 Open the app on my phone. Nothing else to say
    2 iOS but seen people with the same issue on Android , Mac, and Windows too going back several years
    3 See attached image that tons of other people have sent. After 20 minutes it says it lost server connection. My wifi is working just fine for other devices and other apps…

    13 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  20. Daily Quest not counting spells casted

    I am playing with a monogreen, and after a match it counts only some of the spells as the color of the spell requested to finish the quest.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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