MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. First Game Freeze

    First game each session results in a freeze immediately after matchmaking. This usually lasts just long enough to forfeit the match. Does not occur in subsequent matches even if the client is closed and restarted. Happens consistently based on below steps, see attached log.

    Steps to Reproduce:
    1 Restart Computer
    2 Open MTG Arena Client
    3 Start any type of match
    4 Issue occurs

    1 vote
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Invalid Command Line

    On start up, I get a warning pop up from Arena telling me there is an 'Invalid Command Line'

    Arena is UNINSTALLED on my PC. Why am I even getting a notification from it?

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. sideboarding

    When playing in the historic traditional ladder I am unable to sideboard, when the first game is done I switch cards between sideboard and main board I press done and then it goes to loading screen for the whole 140seconds and then the new game starts without any of the changes happening. It was happening before in the traditional historic event but now it is happening in the ladder.

    2 votes
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. When trying to cast Heliod's Intervention to destroy enchantments, Arena made me pay XX instead of just X.

    When trying to cast Heliod's Intervention to destroy enchantments, Arena made me pay XX instead of just X.

    4 votes
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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. MI CREATURE DIED

    On combat fase, i declared two attackers.

    1x Bolrac-Clan Crusher -> attacking his Planeswalker (Basri ket)
    1x Clamor Shaman with a +1/+1 counter on it -> attacking the player

    Defending Player had 3 creatures,
    1 x Impassioned Orator (with 2 +1/+1 counters)
    2 x White Token Creature - Soldier

    I used my Clamor Shaman's ability so his impassioned orator wouldn't block.

    He blocked my Bolrac-Clan Crusher, so i used "Collision // Colossus" on it, so it would gain +4/+2 and Trample.

    The defending player had no cards on his hand, no counters were added to the defending 1/1 soldier creature…

    1 vote
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  6. Wall of Blossom is Atacking

    When playng Assalt Formation and Wall of Blossom on Jump Start Event, my opponent, was able to atack with the Wall without paying the cost of the first abilitie of the Enchant.

    1 vote
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  7. Wall of Blossom is Atacking

    When playng Assalt Formation and Wall of Blossom on Jump Start Event, my opponent, was able to atack with the Wall without paying the cost of the first abilitie of the Enchant.

    1 vote
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  8. Frozen when selecting attacker in Jumpstart

    Playing Jumpstart, game froze on opponents turn, timer ran down but did not go to additional time, it just sat there frozen. Not able to concede, only choice was to exit game.

    1 vote
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Brazen Borrower Phased Out

    Played Teferi, Master of Time, phased out an opponent's Brazen Borrower. Every time a player took a game action, Brazen Borrower's P/T increased by 2.

    1 vote
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  10. Dragonspeaker Shaman doesn't work on Hellkite Punisher (a dragon)

    Using my red/green deck in the Jumpstart event, I was unable to cast Hellkite Punisher (a dragon) for two fewer colorless mana, despite the fact that I had the Dragonspeaker Shaman on the board.

    1 vote
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  11. launcher crashed

    how to deal with this launcher problem?

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Launcher consuming 100% CPU and hanging during update process, game works fine after killing the task

    During the most recent update (Jumpstart release on 7/16) my launcher appeared to hang after downloading what looked like 80% of the content. I let it sit for quite a while; it consumed 100% CPU the entire time. When it was clear the process was hung, I killed the task and restarted. Instead of the launcher continuing the update, the game launched as it normally would, leading me to believe that the update actually completed successfully.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Celestial Enforcer not tapping with Lightwalker

    I had a lightwalker with a +1/+1 counter on it to give it flying. I was never given the opportunity to tap a creature with celestial enforcer's ability.

    1 vote
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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. best of 3 automatically losing games

    Things that I did:
    1) draft a bo3 draft
    2) finish draft, did not proceed to game, exit out of the game client
    3) after update, came back to game client and completed deck building
    4) started a game and won, but afterwards the client showed only 1 game remaining!

    This has happened multiple times for me leading many lost gems. I dont even get a chance to play the games, its extremely frustrating!

    1 vote
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  16. Bundles Disappeared From Store After Purchase

    I purchased the Adventure Bundle from the store with Gems, which worked fine, but when I returned to the store to purchase one of the other bundles with gold (the bundle with Narset and two other Planeswalkers) the bundles are seemingly missing. The bundle layout of the store completely changed and I'm unable to find or purchase the one I wanted anympore.

    1 vote
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. planeswalker bundle not available in store

    I just updated to latest patch and can see the unstable bundle as well as m21 walker bundles, but the new full art pw bundle is not available. i appears under bundles that the max number is displayed therefore not showing all available bundles. i do not wish to purchase any others just the pw bundle. why do i have to buy another bundle just to get them to show up??

    1 vote
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Display issue in rewards screen for ICR that generates tokens

    (See screenshot)
    When hovering over an ICR that creates a token while also receiving an XP reward, the token and the amount of XP clip into each other.

    1 vote
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  19. Issue with Gingerbrute mechanics

    Please fix the priority for Gingerbrute. If it is tapped and/or I don't have mana to sac it for life, it is SUCH a pain to have to keep passing priority.

    1 vote
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  20. 1 vote
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