MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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15798 results found
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Received 20 gems in rare slot of Theros pack despite NOT having all of the rares from that set.
I just finished a Theros Beyond Death booster draft event. I went back to the main screen, clicked "Packs" and opened my prize packs (one at a time). One of the packs (I believe it was the third one) gave me 20 gems instead of a rare, with the mouseover text "You have collected all of the rares from this set". Except I haven't collected all of the rares, I'm still missing about 70 rares to complete my playset. I feel like a kinda got screwed out of the contents of that pack, since I didn't get a rare after…
8 votes -
bug/shield counter
My shield counter did not work. I blocked a 3/2 with my 2/2 with a shield counter on it and it died immediatelly
13 votes -
Alchemy
Terrible idea to have rebalanced cards affect historic. Leave our beloved format alone, this is nothing but a blatant money grab which will alienate a giant part of your playerbase. Ridiculous that someone even came up with this idea let alone that it was approved, all in the name of lining your pockets even more. Don't you think you make enough money with arena already??!!
45 votes -
bug/redirection
i've tryde to report a bug/refund for about 100 times now. Each time i try to report the bug/ask for a refund, i get redirected to these forum pages.... very frustrating.
7 votes -
rare in artisan event
Rare cards used by opponent in Midweek Magic: Artisan
8 votes -
crash each time I exit
I cant' close the game normally.
Uninstall and reinstall did not fix anything.
The game freeze each time I want to exit (by clicking on the exit button or press Alt F4)/
Windows says each time "programm not respond" and I have to "end task"
Very ennoying
32 votes -
Opened pack gave 20 gem reward instead or rare/mythic
Opened a KHM pack and received 20 gems even while I had numerous missing rares/mythics in this set
16 votes -
draft crash PC
I was playing a draft and during my opponent turn he crash during attacking action, the game stop there and i try to exit and come back in the game, the game it's locked in the loading room after let me sse my opponent icon and will not start. a Bit frustrating going to lost a game tnx this bug. (the room it's still charging and i can't even concede the match)
6 votes -
Crew/ Blood token bug
When trying to sacrifice a blood token or trying to crew a vehicle the game freezes and will not let you proceed, it will run your timer until you pass the turn over to your opponent or concede.
6 votes -
Bug with casting spells
Game generates múltiple instances where I cast a spell and the spell doesn't resolver, it just consumes My Time outs and then return the card to My hand like I didn't cast it
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Screenshot_2022-09-08-16-17-21-936_com.wizards.mtga.jpg 1631 KB -
Screenshot_2022-09-08-16-18-54-736_com.wizards.mtga.jpg 1584 KB -
Screenshot_2022-09-08-16-20-18-203_com.wizards.mtga.jpg 1651 KB -
Screenshot_2022-09-08-16-17-12-768_com.wizards.mtga.jpg 1604 KB -
Screenshot_2022-09-08-16-17-05-654_com.wizards.mtga.jpg 1382 KB
6 votes -
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Witch's Vengeance can't select Shrine as a creature type.
I Conjured a copy of Witch's Vengeance off of Cursebound Witch during a game of historic brawl. My opponent was running Go-Shintai of life's Origin and had a 1/1 Shrine creature token as well as the red Go-Shintai creature from Kamigawa block.
When trying to cast the Witch's Vengeance, i was unable to select Shrine as a creature type, despite the fact that these creatures had no other typings available. If this is a bug, then Shrine should be added to the creature type list. If this is a rulings issue, suggesting that Shrine is it's own subtype of enchantment…
5 votes -
Verificando partidas ativas
Já faz dois dias que meu jogo não abre e só fica na tela com a informação de "verificando partidas ativas". Quero jogar e não consigo
15 votes -
Alchemy Metagame Challenge Rewards
Hi, at aprox 9 pm, I finished a run in the alchemy meta challenge. My score was 4-1, so I clicked in claim prize and I received 5 kamigawa neo dinasty packs instead of the kamigawa alchemy packs I as supposed to receive. In the image of the event you can clearly see that the prizes are alchemy packs and not standard ones.
13 votes -
Turn Skipped due to Opponent's aniamtions
Hi,
My turn was skipped while playing against the Heliod/Scurry Oak infinite combo deck. My opponent is playing each turn to maximize the number of squirrels created without taking steps to winning the game, just running out their time and somehow also skipping my turn because. I have not conceded due to having outs, but if my opponent just keeps timing out, I cannot play. My only complaint here is that my turn should not be skipped sue to my opponent's actions.
24 votes -
First strike + Deathtouch
Deathtouch not coming into effect after both strikes, activates after first of two strikes leaving it alive.
5 votes -
Direct Challenge Brawl Broke
Direct Challenge brawl will give invalid deck prompt and then lock out of all deck selection.
38 votes -
Launcher gets stuck at "Checking for active matches", eventually disconnects from server, prevents me from playing
This needs to be fixed, as it is preventing me from playing a game I have paid actual money for. Please either fix the issue, or refund me the money I have spent on this game. I have paypal records that have the exact amount I have spent. I am baffled as to why it is "checking for active matches" right as I try to launch the game. I have uninstalled and reinstalled, with no effect.
12 votes -
Mossbeard Ancient
During the draft, I cast Mossbeard Ancient but didn't gain life, which made me lost the game.
5 votes -
Provide players with an option to manually shuffle
Provide players with an option to manually shuffle their decks.
28 votes -
App won’t load on my iphone
After latest update for SNC, the app won’t load. I’ve deleted the app and reinstalled multiple time and it only works the first time. If I close the app and try to open it the screen goes black and the goes back to the Home Screen. I’ve tried all the troubleshooting on the mobile performance issues and crashes and none of the worked. IPhone 8 is listed on the supported device list.
15 votes
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