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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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16617 results found

  1. Scute swarm eats time

    Scute swarm eats all my time out.
    It's ok to let this card legal, but we need some logics to improve the ability of the app to reduce or eliminate the animation, because it does not eat the owner's time, but the opponent's and that's not fair. Because even if we could be able to block or do anything to play and win the match, this never happens because the lost of time out as a bug also skips our turns... please reduce the specific animation or create an exception for Scute swarm.

    26 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Player timeout with opponent stack flooded

    The opponent flooded the stack with over 100 triggers and should have eventually passed priority or lost. But in the end, instead of the opponent timing out, I timed out. To be specified that I had no play to make, so no priority to pass on my side. This is completely absurd, as it is like a player receives a game loss in real life because its opponent has left the table and has gone away. And no, it is not a problem of device compatibility because my device is Arena mobile compatible since day 1 release. It is unbelievable…

    13 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  3. Nerfs need compensation

    Nerfed cards need to be compensated through wildcards, getting your entire deck invalidated by the Davriel nerf without receiving any compensation is absolutely terrible and will only get worse with the incoming monthly balance changes.

    20 votes

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  4. Mana ***** / Mana Flood emote

    I guess the shuffler is fine, but I sometimes win due to an opponent flooding or getting mana-screwed. Sometimes I'm the one stuck on no or all lands for 5 turns.

    I wish I could emote this issue and that my opponent could answer "sorry!" as a respone.

    We're not really playing magic when this happens, we're giving away a win due to the fickle whims of the RNG.
    I wish to emote this, to convey my frustration or express my sympathy.

    40 votes

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  5. Timer run down while actively making plays

    My timer kept running down durning a storm combo I had the ability to win and was not taking long to cast my spells I was continuously casting spells and my timer kept running down causing my grapeshot to not allow me to target opponent and instead it auto targeted me killing me. The timer should not be running while players are active in making plays

    15 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  6. lost connection

    i lost connection 2022/3/22 22:16
    compensation

    10 votes

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    0 comments  ·  Events  ·  Admin →
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  7. Mac optimization, iPad Pro optimization, and some Mac bugs, and please, please, fix fullscreen on Mac.

    Mac game really needs improvement. (I have a MacBook Pro M1 with MacOS Monterey)

    Recent bugs:
    The text in menu buttons will not show up.
    The app won't launch from the dock shortcut, have to launch from inside epic client.
    Two-finger swiping on the touchpad doesn't work, it pretty much only scrolls in one direction, it just goes wild.
    Sometimes going in and out of the app it will stop playing sound, or some other problem.

    It is just ridiculous that the fullscreen mode clips the sides of the screens. It only recently got full screen. Windowed doesn't seem to…

    17 votes

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  8. Resolution on MacBook

    After the latest Update to Crimson Vow the resoultion on a MacBook Air is a mess. I can suddenly only choose one resolution and the windows is ether tiny in window mode or when I choose fullscreen mode on the left and right side there is some space missing so I cannot see the pets and the whole cards on the stack - which makes it not possible to play the game. Before the latest update all was working. (macBook Air 2020)

    21 votes

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  9. Autotapper Incorrect Selection

    Running latest version of Windows client. Autotapper failed to leave up correct mana to play card I wanted to play, considering all mana available in hand (unplayed land). This resulted in a loss that I was about to wipe the board on.

    8 votes

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  10. Support M1 (apple silicon) on macOS

    Please release a fat binary of MTGA for macOS that also supports the M1 arm chip. The CPU and power requirements are needlessly increased by running the game through the intel emulation layer.

    23 votes

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  11. Gold not

    Not receiving gold for dailies.

    My gold total has not been increasing despite completing my dailies.

    24 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Matchmaking

    I get that the active matchmaking code is there to make things interesting for players and the deck they're using. You've done this for years with win rates at events, it's fine here. However, PLEASE strip out one element of it: the Archetype matching. Specifically feel free to keep in matchmaking by ranked tier (if playing ranked), win rate in-event (if limited or other events), overall quality or popularity of deck strategy / individual cards in deck / numbers of rares and mythics. All of these serve their purpose well. That said, NO ONE wants to play against matches they…

    11 votes

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  13. MTG アリーナ 不正 プログラム シャッフル おかしい

    3戦中、1戦だけ勝たせるように仕組まれていて、残り2戦は対戦相手のあり得ない引き連発か、
    こちらのあり得ない程の土地事故(フラッド・スクリュー・色の偏り等)という
    乱数調整されたランダムに近いプログラムでは存在しないはずの「パターン」構成となっています。

    こうなったら、そのアカウントは不正操作が解除される事は無いので、
    アリーナをアンインストールして、二度とやらない方が良いです。
    アリーナの不具合というものでは無く、ウィザーズ社が意図的にやっていますので、
    今後改善される事は絶対にありません。

    アルゴリズムの問題なら対戦相手も同様の症状になるはずですが、
    ウィザーズ社のサポートは「意図したとおりにプログラムは作動している」としか言ってきませんので、
    「意図したとおりに不正しています」という事です。

    ※意図したとおりとは、どういう意味か?と何度も問い合わせしましたが、サポートがその質問に答える事はありませんでした。
    MTGのシャッフルは無作為がルールとして規定されていますが、
    このルールに適合している事を証明出来ない時点でおかしい話です。

    13 votes

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    0 comments  ·  Events  ·  Admin →
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  14. Freeze game during a match

    Game freeze while playing premium draft SNC, after logging in i receive a loss.

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. "Thinking"-time/ time out by opponent

    Hi there,

    it is really annonying how long people need to "think" about their next move.I also found out the people are using that to fu>> off the other, especially when they know they are loosing.

    Please remove that or set the timer on 15sec or 20sec like. And when time is up the turn is directly over and not only the phase.

    That realy makes no fun.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Opponent infinite combo times out my selection

    My opponent purposefully ran the Soul Warden, Scurry Oak, and Heliod Sun-crowned combo at the end of his turn in reponse to my Memory Deluge. There was a high chance of me finding a wrath of god, thus clearing his board. Instead I was timed out and didnt get to chose which cards to put into my hand. This was in a historic event on mac.

    16 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Search Library Crash

    iPhone app crashes every time I “Search Library”, which I do a lot with the decks that I have.

    8 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  18. Shrines

    So playing with Rally the Ranks and you are unable to select shrine as a creature type

    11 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  19. BUG: Gold reward for daily quests

    I recently achieved two daily goals at the same time. When the prizes were rewarded, it showed two iterations of 1,000 gold. (not due to my mastery pass, I just completed level 77) My balance, however, only showed a 1,000 gold increase. I don’t know if the reward was mistakenly duplicated on screen, or if I did not receive the 1,000 additional gold. It doesn’t cause me too much grief, just something I noticed to be buggy.

    57 votes

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    8 comments  ·  Store  ·  Admin →
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  20. Mastery Pass Mythic

    1.   Level 76 of the AFR Mastery Pass did not reward a Mythic card (did not receive any card).
      
    2.   Android phone.
      
    3.   Did not receive any reward for level 76 even though pass is purchased. 
      
    4.   Should have received a mythic card from AFR set.
      
    5.   2021.8.0.950.884923 patch. Have seen others confirm similar results on reddit.
      
    33 votes

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