MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1313 results found
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Please have a way to disable the screen shake
The screen shake on the new DND battlefield makes it nauseating. Please have a way to disable it.
21 votes -
Not getting XP, Gold , or progress towards daily rewards.
Nov 19th, 2021 no XP, Gold, or progress towards any daily rewards after today's update.
9 votes -
Android Crashes Constantly
The Arena app crashes every 15 minutes or so. It's been doing this since the August 24th update. Please look into this. This is not a connection issue or a broken phone. The app crashes randomly no matter what. Please don't dismiss this as if the problem is a bad internet connection or a **** phone. If the problem was on my end, I would have fixed it instead of posting here. I promise, I checked and double checked my end.
Thanks,
NickP.S.
I love the Crimson Vow backgrounds. They're beautiful.
9 votes -
Impact on in game economy
The latest release of Alchemy was the final straw for me, an avid MTG player since Scars of Mirrodin, and spender of on average around £100 a month on Arena.
The shear volume of rares being released, the lack of any in game mechanism for 'dusting', trading, or likewise, and understanding that cards can now be reduced in quality with zero refund opportunity having removed all consumer confidence in my purchases has just made me delete my payment details from the Arena client, and I'll no longer be a pay to play player.
I fully understand that Wizards couldn't care…7 votes -
Jump start bug
Jump start not allowing me to continue after confirming my picks
8 votes -
Daily Wins are breaking the health of your play queue and driving people away
The behavior of players around the 15 daily wins is turning the Standard Play queues into one of the most toxic queues in the game. You know there is a problem when the common wisdom of the game is "just play Ranked, you'll have an easier time." This stems Directly from the 15 Daily Wins quest. People seeking fast wins pile into Standard queue and grab fast aggro decks that win in 3-5 turns. However, that isn't all. Because the nature of the queue is fast games there are many players that opt for forcing a fast surrender. Roping every…
8 votes -
Ban Tibalt Trickery
Turn two Ulamog, Ugin, Genesis Ultimatum, etc. Who thought this was a good idea? Love the idea of a red counter with a drawback, but the wording should have been an opponent's spell. Turned a good idea into a sigh worthy trend.
53 votes -
Missing Cards After Opening Packs
opened packs and received 3 Planeswalkers and only have 1 in my collection. I could also be missing other cards as I did not check the entire log vs my collection as there were a ton of packs.
16 votes -
Ultra wide resolution needs to be supported in 2021
Hi,
It is about time 21:9 resolutions are supoorted, there are many players using this type of monitors and having 2 big bars on the sides is not a good option.19 votes -
Ban “The Book of Exalted Deeds”
Please, please ban the “Book of Exalted Deeds”. For 3 mana, the entire game is ruined. I was dominating my last 3 matches, then, for 3 mana, the game is over. This card defeats the entire purpose of the game and I won’t be playing anymore if that’s how every game ends. Who’s idea was it to make a “I win, you lose” card that only costs 3 mana?
15 votes -
Permanent Phantom Draft
Create a permanent 'Phantom Draft' (aka, you dont keep the cards) that runs 1000 gold per draft with same 'break even' rewards that you have now.
Reasons Why Below:
This is simply to allow players who love to draft the chance to do so at least once a day via free gold.
Drafting is one of the, if not THE, most fun format of magic. But due to it's high cost of entry, is significantly underplayed. Especially on Arena where most players are free to play players.
As it stands, your current mythic limited rankings is less "who is the…
9 votes -
MMR System Needs Work
Greetings. This is going to be a bit of a long post, but I feel it needs to be said. Your matchmaking system desperately needs work.
When I first began playing this game, I ramped to Mythic in about a week, with a Winrate of over 70%, even on the Draw. The upper-echelon ranks, such as Diamond and Mythic, were a bit tougher, but nothing significantly impeded me from my progress. I even got to top 1200 with it.
Imagine my surprise when, the next month, I was being matched with power metagame decks in Platinum with people who knew …
5 votes -
Thank you for ruining the game
I think the tittle says it all, instead of wasting your time coming up with new formats and collections that no one can keep up with, what about instead focusing on improving the arena client? Or the fcking shuffler, or the matchmaking? Is impossible to have a pleasant time every time I try to play this game, the amount of money needed to keep playing on queue is totally unacceptable and when free to play players like me finally manage to build a good card collection you guys keep fcking printing cards like there is no tomorrow, I didn't even…
5 votes -
introduce a method to make infinite combos faster, as in reality
Well that, every time I have the squirrel oak, the heliod and some creature that gains lives, and I have the infinite combo I have to create squirrels 1 by 1, it could be a method of when I put a counter to the oak, and the game Dectecte that I can continue putting counters ask me how many times I want to repeat this process, and be able to put a fixed number of counters, in number
5 votes -
Claim all mastery orbs at once
Can you please implement a feature to allow users to redeem all the mastery orbs at the same time? Or add a way to cancel the animation. It is honestly the most painful part about your mastery passes. It's something I actively do not look forward to doing. But I still do use them as the value loss for not using them is even more painful. It feels incredibly time consuming to be sitting there for 2-3min slowly claiming each one at the end of the season.
5 votes -
Remove Good Game Emote
If you removed the Good Game emote and replaced it with "Sorry you were Mana Screwed" or "Sorry you were Mana Flooded" (maybe both?) I bet people would use it a lot more.
9 votes -
Stop
Stop giving us 20 gems in the rare or mythic slot. It is the only reason you want a pack to begin with and a rare or mythic is worth far far far more than 20 gems. It feels like we are being intentionally scammed. Just stop.
6 votes -
Music other than the Arena sound track.
Hello, I have a simple product suggestion. Allowing music other that the Arena sound track. I am currently playing on iOS and the Arena application will not allow any music other the the games sound track. I would like to use Apple
Music while playing the game.20 votes -
Cheats
Here's why I'm making a deal with myself to stop playing the game:
When I log in on a MacBook Air, through the Epic Games Store, almost every single opponent appears to be running third party software with cheats. I see things where the counting rules go wrong, or absolute numerical impossibilities where it becomes a mathematical necessity to claim that my deck had been shuffled silently. Every time I observe a cheat, I concede as fair sport, and then see that text in the game menu has been blacked out - that part is a dead ringer for third…
7 votes -
Deck Tester Against Sparky
It would be really cool if we were allowed to use decks with cards we don't yet own against Sparky. It'd help give insight on how a deck could potentially work and play out. It would also encourage creativity for players, and could even inspire them to grind towards making a specific deck they may have found fun while experimenting.
10 votes
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