MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 344 votes
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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    266 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    257 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    191 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. 93 votes
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    13 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. Distant Memories

    When my opponent cast distant memories on me it gave me no option whether to put the card in their hand forcing me to concede to end the game without fully conceding the match.

    90 votes
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    3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Player Courtesy/Unspecified issue

    For when there is client confusion or an issue that can not be reproduced or attributed elsewhere.

    111 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cannot pay X for kicker cost

    I click on "play with kicker" on Emblazoned Golem, I pay 2 mana and it comes into play with 2 mana in my pool, not allowing me to pay the kicker cost.

    148 votes
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    Open  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  9. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard, or other various issues during sideboarding that aren't transitioning issues or the client crashing/becoming unresponsive.

    86 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Muscle Burst freezes game

    Turn 2 in game 1 opponent played muscle burst on a 1/1 and on during resolution the whole game rewound on screen to waiting for dice roll resolution. Now the screen is locked on that and will not go back to where it was.

    67 votes
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    Open  ·  2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. Lurrus and Wear/Tear

    Whenever I sideboarded Wear/Tear into my deck Lurrus was not declared as my companion (as if it counted wear/tear as a permanent).

    65 votes
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    In Progress  ·  5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  12. Raka Sanctuary

    Raka Santuary does not recognize when you control a blue permanent and a white permanent.

    58 votes
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    Open  ·  3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  13. UX/UI Issue

    When the User Experience or User Interface is involved in an issue. Generally not a technical bug, but where the client could be improved to help reduce confusion.

    58 votes
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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  14. Sideboard Transitioning Issues

    For when an issue occurs when going to or from sideboarding back to the duel scene.

    51 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. 48 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. mutual destruction is bugged (does not properly gain flash)

    hi mutual destruction is really bugged... i had creature and also enchantment with flash and game didn't give me the option to cast mutual destruction.. Also i had a creature with flash which is slitherwisp which gives you a card if you cast a flash card eventhought i cast mutual destruction as sorcery speed when slitherwisp in game it also didn't give me a card too .... please check this thing is really a bad bug..

    49 votes
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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  17. Slimy Kavu

    When using Slimy Kavu, it turned my Opponents land into an island, not a swamp

    44 votes
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    Open  ·  2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    37 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Diabolic Servitude Bug

    Diabolic Servitude did not return to my hand and exile the creature returned to the battlefield with Diabolic Servitude when the creature died. The creature was a Myr Battlesphere in this instance.

    37 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  20. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    39 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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