MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    36 votes

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    11 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Expressive Iteration causes Game Restart

    I was playing when he played a card of Strixhaven (Expressive Iteration). Game broke. I saw all the game again since t1, like when you review a past game on Game Historial. Then the game restarted

    225 votes

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    12 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. post May patch mid game restart

    At the beginning of game two after i played my first land Shelldock Isle and was resolving the Hideaway trigger the game startet again. My Opponent and i both got a new hand of seven cards.
    Each turn after that the client went directly to the cleanup step and made us discard a card due to maximum hand size.

    166 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    1,841 votes

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    157 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  5. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    1,787 votes

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    126 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  6. Game replays and starts a new match

    The game replayed itself then started match again with new hands. Also there was no priority neither for me or my opponent.

    118 votes

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    10 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  7. mid game restart

    mid game it restarted, after the restart the game is just skipping through turns going immediately to discard

    348 votes

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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  8. Player Courtesy/Unspecified issue

    For when there is client confusion or an issue that can not be reproduced or attributed elsewhere.

    1,484 votes

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    77 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Academic Dispute

    Cast Academic Dispute. It makes the creature have to block. Then it asks if you want to "use the ability." So I hit no, assuming it was asking about reach, because not a single other Learn card has asked me that question. Then it didn't let me Learn, and it also didn't prompt me about giving reach. So I assume, if I hit "yes" that it would either give reach and let me learn together as one option, or simply never have the option of giving reach.

    119 votes

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    Open  ·  5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  10. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    1,084 votes

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    118 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unable to join queue

    Keep getting the "unable to join queue due to current match pending" message in a commander legends draft. It's been happening for an hour now

    205 votes

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    53 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1,033 votes

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    34 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  13. game restarted and made us discard tell i was out of cards and lost.

    we was in game 3 when in middle of game it froze and restarted us both gave us 8 cards and told us to discard tell we decked our self now i'm starting a league as 0-1.
    league# 5392
    Game# 743970254
    Match# 235151301

    Game 3

    204 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Doomsday soft locks game


    1. I played Doomsday.

    2. Resolved Doomsday and chose 5 cards from my library and graveyard.

    3. Opened Temporary Zone Window, i executed Undo.

    4. Magic Online rolled back and couldn't progress the game.

    60 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  16. 668 votes

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    50 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard.

    602 votes

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    73 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Deathtouch creatures destroys Indestructible creatures

    watch replay. Turn 8 of opponent, my skyclave sentinel was given indistructible with oblivion's hunger and blocked his deathtouch enabled expedition skulker, but it still died at the end of the turn. Not only did this bug cost me the game, but unfortunately also my 8th competitive trophy to unlock the ZNR mythic avatar.

    Unsure if avatar can be released to me via back end, but if not, requesting full reimbursement for the entry fee. will not accept game reset as draft queue ends in 12ish hours from now and I will not be able to play another game

    90 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  19. Icehide Troll dies at end of turn to nothing

    hey, i just played my game 3 vs matti. i attacked with icehide troll, he blocked, i activated the ability to make it indestructible. Then used my fightspell to kill my opponents creature and passed the turn. End of turn my troll randomly died to nothing.
    Even opponent didnt see a reason for that.

    82 votes

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    In Progress  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sylvan Library made the game restart

    Sylvan Library made the game restart and pass our turns to discard. We couldn't finish the game.

    38 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
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