MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    27 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    1,601 votes

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    155 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    1,527 votes

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    122 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. Player Courtesy/Unspecified issue

    For when there is client confusion or an issue that can not be reproduced or attributed elsewhere.

    1,371 votes

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    73 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    990 votes

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    116 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to join queue

    Keep getting the "unable to join queue due to current match pending" message in a commander legends draft. It's been happening for an hour now

    190 votes

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    53 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. 631 votes

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    48 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. 638 votes

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    32 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  10. Deathtouch creatures destroys Indestructible creatures

    watch replay. Turn 8 of opponent, my skyclave sentinel was given indistructible with oblivion's hunger and blocked his deathtouch enabled expedition skulker, but it still died at the end of the turn. Not only did this bug cost me the game, but unfortunately also my 8th competitive trophy to unlock the ZNR mythic avatar.

    Unsure if avatar can be released to me via back end, but if not, requesting full reimbursement for the entry fee. will not accept game reset as draft queue ends in 12ish hours from now and I will not be able to play another game

    88 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard.

    508 votes

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    71 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Icehide Troll dies at end of turn to nothing

    hey, i just played my game 3 vs matti. i attacked with icehide troll, he blocked, i activated the ability to make it indestructible. Then used my fightspell to kill my opponents creature and passed the turn. End of turn my troll randomly died to nothing.
    Even opponent didnt see a reason for that.

    80 votes

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    In Progress  ·  0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  13. First Response not triggereing

    First Response, the reprint in Commander Legends was not triggering. I was playing Liesa as my commander. I lost life each of my turns after casting First Response without it triggering once during my or any other upkeeps.

    105 votes

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    Open  ·  6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Blizzard Brawl + Deathtouch

    Used blizzard brawl with more than 3 snow permanents against a deathtouch creature.

    There seems to be a bug where using blizzard brawl against a deathtouch creature and it dies at the end of turn

    63 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  15. Commander Legends game replays itself and restarts

    About 1 hour into my first commander legends draft game and after confiscate is played on Merchant Raiders, the game restarts and replays itself very quickly until completion, then restarts again. No game actions can be taken and chat does not work. After two full replays, the game fully restarts to a new random game, but my opponents have already left.

    Update: after waiting for another 7-8 minutes or so, the game declared itself a draw and we were not given the chance to award votes. The match summary displays us each as having -1 votes

    79 votes

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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. grafdiggers cage transmorgify

    i cast a transmorgify on my ops creature while a cage was in play and my op still got his creature

    41 votes

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    In Progress  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Trigger astral drift

    When I' m cycling Astral Drift, it doesn't make this trigger
    --> "When you recycle, exile target creature card until the next end step"
    I just draw a card only

    49 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Uro and Oko

    I was 2-0 after 2 first matches, match 3 was 1-1 and i was in the lead in game 3.
    I had Mandrills in play, Oko in hand, opponent was hellbent and casts oko from from graveyard. In my tur i resolve Oko, and elk the uro, no block. Turn after opponent attack oko with Uro like I expected, but here is the bug: The Uro aka Elk triggers on attack oppent draws and gain life. Draws new creature, and the game runs away for him, my loosing my potential 3 of 5 matches.

    47 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  19. Academic Dispute

    Cast Academic Dispute. It makes the creature have to block. Then it asks if you want to "use the ability." So I hit no, assuming it was asking about reach, because not a single other Learn card has asked me that question. Then it didn't let me Learn, and it also didn't prompt me about giving reach. So I assume, if I hit "yes" that it would either give reach and let me learn together as one option, or simply never have the option of giving reach.

    23 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    284 votes

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    25 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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