MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    17 votes
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    7 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. lag/timeout/crash missed picks while drafting

    draft begins and draft window close reload magic online but lose several first picks

    2 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    1,172 votes
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    109 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    207 votes
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    16 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    772 votes
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    71 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot make active player hold priority while controlling them with mindslaver

    1.Activate mindslaver targeting opponent
    2. During that players turn, cast their lightning helix while holding the control key
    3. Actual: priority immediately passes to non active player, no opportunity to have active player(opponent being controlled) respond to their own spells
    4. Expected: Active player would maintain priority, would be able to make them respond with their own daze targeting their own helix

    2 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    661 votes
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    78 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. 526 votes
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    38 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Player Courtesy/Unspecified issue

    For when there is client confusion or an issue that can not be reproduced or attributed elsewhere.

    480 votes
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    26 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard, or other various issues during sideboarding that aren't transitioning issues or the client crashing/becoming unresponsive.

    218 votes
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    35 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    218 votes
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    5 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. UX/UI Issue

    When the User Experience or User Interface is involved in an issue. Generally not a technical bug, but where the client could be improved to help reduce confusion.

    194 votes
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    9 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  13. 149 votes
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    16 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. 117 votes
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    Open  ·  15 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. Sideboard Transitioning Issues

    For when an issue occurs when going to or from sideboarding back to the duel scene.

    140 votes
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    10 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    99 votes
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    21 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. Distant Memories

    When my opponent cast distant memories on me it gave me no option whether to put the card in their hand forcing me to concede to end the game without fully conceding the match.

    92 votes
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    Open  ·  4 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Furious Rise allows you to play mutiple cards

    When furious rise exiles another card you should not be able to play cards previously exiled with furious rise
    In a sealed game today I was able to cast cards from Furious Rise when I believe I should not have been able to due to another card having being exiled after it.
    In this specific case, Swift Response was exiled, the following turn Colossal Dreadmaw was exiled, I was still able to play Swift Response during my opponents combat step.

    47 votes
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    3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  19. 93 votes
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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    65 votes
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    11 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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