MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Swift Configuration (Neon Commander) shows not legal in Legacy or Commander

    I have Kamigawa Neon Dynasty Commander card Swift Configuration on Magic Online, but the deck building notes my Legacy deck to be illegal as these 'cards are not legal in this deck's format'. As far as I know, Commander cards should be legal in Legacy.

    I get the same error when I put it into a Commander list.

    Update: Other Neon Commander cards do show legal.
    Update 2: Hot fix regarding Swift Configuration announced by MTGO.

    PS. Couldn't upload image in main post, see first reaction.

    3 votes

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  2. hack

    I was hacked today and I need urgent assistance. My cards are gone and I need someone to help me stop and track down the theifs.

    2 votes

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  3. Duplicate cards while Drafting Visual Bug

    In draft there is some serious bug with displaying cards, It showed I had 8 Storm God's oracle, whereas in reality I only had 1

    1 vote

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  4. mastery tree

    This is absurd, I've completed the last 2 steps of my mastery tree for the obscura tribe and I haven't received my cards???

    This needs to be fixed and my cards allocated to me, you're robbing customers here and it's loathsome af.

    I've seen way too many bug posts like this one and it's given me 0 confidence in this development team and WotC in general, I'm so close to just uninstalling the game and never returning, what a scam.

    1 vote

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  5. Missing Cards

    After being kicked offline twice with the message that my account was being logged into from elsewhere, I changed my password and logged back in. Now I am missing the majority of my modern deck. I use a card rental service and will be unable to stop paying until the cards are back in my collection.

    3 votes

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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Missing objects

    When I logged into my account today, it appears that virtually every object of any significant value in my account is missing. A lot of cards as well as the recent tickets I bought and left over packs. These things were all there a few days ago.

    1 vote

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  7. Can't use or trade tickets

    I have 15 tickets in my collection and I can't use them to trade or join a league.

    1 vote

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  8. Unable to find Foil bloodfell caves and similar common dual lands for foil Kamigawa redemption

    I am unable to find the 10 Neon Dynasty common dual lands in foil for redemption purposes. Does anyone else experience the same?

    2 votes

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  9. Card disappeard

    Hi,
    I had a Mystical Tutor in a trade binder. I wanted to move it to another binder so I pressed "remove" from the open binder. When I changed binder I cant find the Mystical Tutor anymore. I've tried to restart the program and searched many times. I can not find it.
    What happend?

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Crashes on deck builiding

    When I go to my decks and I clic some of them the game crashes just moving my mouse over that deck.
    I tried to reinstall the game and it fixes but the issue occurs again when I try to create a new deck.
    I play from epic.

    1 vote

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  11. The game closes

    It had never happened to me, I have created a new deck and when I want to play it the game closes, I can not even choose it, just pass the cursor over the deck the game closes. I have tried other decks created and they work perfectly. I've restarted the PC and it keeps happening. I have tried to edit the deck but I pass in cursor without pressing it and it closes. Help please.

    1 vote

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  12. The client crashes to desktop when collection tab is clicked

    The client crashes when user attempts to access collection tab.

    1) user logs in and lets the client completely load.

    2) From Home screen user clicks the collection tab to open the collection screen

    3)Client crashes to desktop with out error message.

    4) User logs back in and repeats steps 1-3

    What user expected to happen was that the collection screen would load.

    What actually happened was that the client crashed with out presenting an error message and user became very sad.

    1 vote

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  13. Collection not available

    My collection is no longer searchable. Cards I own in saved decks, still appear in those decks. However, I cannot search for them in the collection. In the collection viewer, the only set available is "Promotional Cards"

    1 vote

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  14. mtgo deckbuilder wont show certain cards

    Mtgo filters set to 0 cards owned + select some sets = nothing there but you are still missing cards.

    1 vote

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  15. Tickets/Cards are missing

    It appears that many of my cards are missing and also i rescently won 60 tickets in my leagues, those have gone all missing as well. Wondering what happened, if my account got hacked or something?

    1 vote

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  16. FOIL NEO collection

    To date, two-color lands still do not drop in boosters. Thus, a complete collection of foil maps cannot be assembled. Is there a fix for this bug? At the moment, it is not clear whether it will be possible to assemble a foil full set, excluding the possibility of buying a ready-made one. And I'm very sad about it

    1 vote

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  17. My collection is gone? Can I get help. My cards all dissappeared but avatars are still there?

    My collection is gone. Can I get help. Cards all disappeared but avatars are still there. What can I do or am I up the creak with no paddle?

    2 votes

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  18. Cards showing up in Collection filter that shouldn't be there

    I set the filter for collection to show all cards in standard that I don't own (Filter set to Format Standard, Quantity 0, Versions Show Versions separately disabled).

    Result should be, that only cards get displayed that I don't have in my collection.

    The filter shows Ghastly Mimicry and Wildsong Howler (two backsides of dual faced cards), which I both have in my collection. Might be an oversight of the filter? Right click on those two yields only the description text of the backside half (not for both sides as would be expected).

    The version displayed for each card is…

    1 vote

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  19. 1 vote

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  20. Por que no ponen partidas de jugadores con niveles similares?Hay veces que el contrario desde la primera carta es mítica,da asco jugar

    Por que no ponen partidas de jugadores con niveles similares? Hay veces que el contrario desde la primera carta es mítica, da asco jugar en muchas ocasiones. Ganarían más jugadores si no hubiera estas grandes diferencias. A Magic juego lo justo y no pienso pagar y dejarme una fortuna para poder ganar alguna partida. No se si están ganando o no clientes, pero seguro que cuando la gente pregunta les digo que es un juego de gente con dinero, que gana quien se gasta dinero en cartas y no quien sabe jugar.

    Gracias y disculpen el tono, pero ya dejé…

    1 vote

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