MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Deckbuilding no longer functions in Momir Basic

    The Momir Vig, Simic Visionary avatar is marked as illegal, and perhaps also basic lands. It does not recognize the Momir avatar, either.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. traded new painbow deck but it wont let my friend play it

    Traded the new painbow deck to my friend so we could play each other but he didnt grab all the cards and now neither of us have access to them

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. cards missing

    Most of my collection worth value has gone missing and there are no tickets on my account. I have no idea where any of these cards or value has gone

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. When Importing a Deck, Sideboard Mixes with Mainboard

    me importo mal el mazo , me mezclo el sideboard

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Purchased $25 mythic token for 20th magic promo client will not let me use cards to enter events or play

    Purchased $25 mythic token for 20th magic promo client will not let me use cards to enter events or play

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Kroxa not appearing in collection

    I have 2 Kroxas in my full trade list but they don't appear in my collection, I don't know if I really have them or not.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Common dual lands missing from Deck Builder's Essentials?

    Repeating a message I made to @MagicOnline on Twitter that has thusfar gone without reply. Maybe this a better place to raise this issue.

    The common dual lands, like Scoured Barrens and Sunlit Marsh shown below, are not included in the Deck Builder's Essentials [DBE]? Disappointed to realize this, hope this is reevaluated, and the cards are awarded to previous purchasers.

    https://twitter.com/carboncreation/status/1569838826012680192

    I will elaborate further here. I have purchased the DBE Kits for New Capenna and Dominiara United. I was expecting to garner a playset of these lands from those purchases.

    I did get the Kaldheim common dual snow…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Can't assign Willowdusk as Commander

    I am trying to assign Willowdusk, Essence Seer as my Commander and I can't because "this card is not legal in this deck's format". What is wrong? I know I do not have it yet, but I can't buy these cards until I'm sure I can put Willowdusk as Commander.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. new player points

    Hello :)
    I have 2 "new player points" left on my account and I can't really use them for anything.... Is it possible to have them removed? :)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Cards missing from my collection

    I was logged into my account, but went AFK for long enough that I was automatically logged off. I followed the prompts to log back an, and when I went to play a game of commander, I couldn't submit any of my decks. I went to my collection and a majority of my cards are no longer there. I had them a week ago, and was able to play games on my account fine with no issues. NOW THEY ARE MISSING

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. game crashed while in a match and now cards from my deck disapeared from my collection

    hello, i was playing modern in tournament practice mode when my game suddenly crashed and i couldnt reconect to the game. i waited about an hour to go back to playing and suddenly my password wouldnt work anymore. i reset the password and logged into mtgo. i thought everything was fine till i couldnt queue up for the tournament practice again cause my deck i was using previously was invalid. i checked my deck and found that the cards that i just got had disappeared from my collection. i cant find them and resetting my password or logging out and…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. hack

    I was hacked today and I need urgent assistance. My cards are gone and I need someone to help me stop and track down the theifs.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. card collection missing

    Logged into my account today, tried to play open play commander, and all my decks are missing cards that are .5 tix and up. Says the cards are not in my collection. Looked at my trading partner history and it was all bots, which I have not used in over a week. Was able to play commander just fine the past couple days, but now all my decks are unplayable with missing cards not in my collection

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. invalid deck, but i have the card

    when i tried to save my deck, it reports an invalid card, the cosmos elixir, but i have it, if i haven't, at least show on sideboard that i cannot have the card.

    how can i find the "invalid" card if it not shows up

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Swift Configuration (Neon Commander) shows not legal in Legacy or Commander

    I have Kamigawa Neon Dynasty Commander card Swift Configuration on Magic Online, but the deck building notes my Legacy deck to be illegal as these 'cards are not legal in this deck's format'. As far as I know, Commander cards should be legal in Legacy.

    I get the same error when I put it into a Commander list.

    Update: Other Neon Commander cards do show legal.
    Update 2: Hot fix regarding Swift Configuration announced by MTGO.

    PS. Couldn't upload image in main post, see first reaction.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Client Crashes when Importing a deck or naming a deck

    The client crashes every time I import a deck or try to name the deck I created. I have shut down and restart the client. The deck is now available to play.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Tickets/Cards are missing

    It appears that many of my cards are missing and also i rescently won 60 tickets in my leagues, those have gone all missing as well. Wondering what happened, if my account got hacked or something?

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. How to I Assign both Partner Commanders to a deck?

    When I try to assign the 2nd Partner as a Commander of my Malcolm, Keen-Eyed Navigator/Ghost of Ramirez DePietro Deck, it de-assigns the 1st Commander.

    Does MTGO support playing Partner Commanders?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Didn't get 300 gems for level 21 Mastery Pass

    I'm pretty sure but if you'd look into it, I'd appreciate it. Thanks.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Crashes on deck builiding

    When I go to my decks and I clic some of them the game crashes just moving my mouse over that deck.
    I tried to reinstall the game and it fixes but the issue occurs again when I try to create a new deck.
    I play from epic.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?

Feedback and Knowledge Base