MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Unable to join queue

    Keep getting the "unable to join queue due to current match pending" message in a commander legends draft. It's been happening for an hour now

    168 votes
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    53 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    829 votes
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    107 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. 569 votes
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    47 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard.

    377 votes
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    61 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Commander Legends game replays itself and restarts

    About 1 hour into my first commander legends draft game and after confiscate is played on Merchant Raiders, the game restarts and replays itself very quickly until completion, then restarts again. No game actions can be taken and chat does not work. After two full replays, the game fully restarts to a new random game, but my opponents have already left.

    Update: after waiting for another 7-8 minutes or so, the game declared itself a draw and we were not given the chance to award votes. The match summary displays us each as having -1 votes

    71 votes
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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. 192 votes
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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sideboard Transitioning Issues

    For when an issue occurs when going to or from sideboarding back to the duel scene.

    159 votes
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    12 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. 33 votes
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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Unable to play Commander Legend's League Match

    When I try to play it says match pending, it's done this for 2 days.

    25 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to Sideboard in multiple Limited Games.

    I've had multiple Cube Events where the Sideboarding into Game 2 is just skipped altogether. Game 1 ends, and immediately before any action is taken, both players are thrown into Game 2.

    82 votes
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    Open  ·  17 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Stuck in nonfunctional innistrad draft

    I believe the servers went down while in a Innistrad flashback draft and upon relogging I am stuck in a blank draft screen. When I try to drop from the league it says I cannot and gives me an error message. My account username is 'phorrest'. I would like to play the format more before it goes away and currently can't because of this issue please help.

    18 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Program skips my first turn when I'm on the play

    Program skips my first turn when I'm on the play

    8 votes
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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Limited Preliminary Failed to Fire

    The event never fired into deckbuilding and it won't let me leave or drop.

    8 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cannot queue for another match in Commander limited multiplayer league

    I played one match of the commander League I queued last night, after the match I was unable to queue another game; today the problem still persists and I need somebody to check my account to see if it can be resolved

    The wizards account thing is being screwy, so in case it isn't linked properly the MTGO account is omgrog
    email: omgrog@gmail.com

    6 votes
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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. core set cube

    I just finished my first draft of Core Set Cube and it was not singleton... I got two copies of Leonin Warleader in pack 1, picks 3 and 5, I think.

    4 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. sideboard

    Hi,

    I cannot sideboard between games. After i press submit i get to the vs screen and then it waits for the clock to tick down to full time. Just before the screen changes from sideboard to the waiting screen the sideboard "changes back". Just a quick flash. This i sooooooo anoying. Have been trying to climb the ladder but without beeing able to sideboard im at a slight disadvantage... On the pic you see the mistcallers i boarded out for game 2...

    22 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3rd Commander Legends Multiplayer game completion not finishing league or providing prizes

    Completed three matches in Commander draft league #5524. First two appear in the play history, but the third one does not. League has not completed or given out prizes. 3rd match #234843608 - Game #742800100.
    Please add the third game to the match history to complete the league.

    4 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Limited Showcase Challenge Not Starting

    The event was schedule at Dec. 6, 2020 at 9am PST. Now, it's 9:23am PST. The event has been stuck and it won't start. I tried to restart MTGO a few times, and the behavior persists. I am very concerned the state of the event. I spent a lot of time grind for qualifying points to participate this event and I don't have any qualifier points left at the moment. If the event fails like this, I'd rather join the last change qualifier event in 1 hour or so.

    4 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. 10 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Commander Legends Phantom Draft, Deck builder saying that my deck is not legal.

    The league won't let me start playing matches, saying my deck is not legal. However I am following all deck building guidelines.

    4 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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