MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 536 votes
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    12 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    429 votes
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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard, or other various issues during sideboarding that aren't transitioning issues or the client crashing/becoming unresponsive.

    154 votes
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    6 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Sideboard Transitioning Issues

    For when an issue occurs when going to or from sideboarding back to the duel scene.

    119 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. 102 votes
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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to Sideboard in multiple Limited Games.

    I've had multiple Cube Events where the Sideboarding into Game 2 is just skipped altogether. Game 1 ends, and immediately before any action is taken, both players are thrown into Game 2.

    22 votes
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    Open  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. sideboard

    Hi,

    I cannot sideboard between games. After i press submit i get to the vs screen and then it waits for the clock to tick down to full time. Just before the screen changes from sideboard to the waiting screen the sideboard "changes back". Just a quick flash. This i sooooooo anoying. Have been trying to climb the ladder but without beeing able to sideboard im at a slight disadvantage... On the pic you see the mistcallers i boarded out for game 2...

    11 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Game History Replays are not working

    When I go into my game history to watch my match replays it does not replay the game. I can see my opening hand but no actions thereafter.

    3 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Game crashed I restart and info not there

    I started up the client fresh to play round 2 of the vintage cube and the game client crashed with no input but my clock was ticking down and the button in the client window to pass priority was lit up but unclickable. I restarted the client and the revealed cards and the settings are gone. My clock also shows that I wasn't losing time do to the error.

    17 votes
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    Open  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Game Replay loop

    Game restarted and looped a replay when I cast Granted and chose Casualties of War from my Sideboard. it will not allow me to replay the game footage.

    Event# 228325646 Game 2


    1. Cast Granted

    2. Select Casualties of War

    3. Actual: Game Completely restarts and automatically replays from beginning at increased speed; Opponent says it happened to them as well.

    4. Expected: Casualties of War to go into hand and continue the game.

    14 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. 11 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Thrun and equipment

    Ok, so I built a vultron commander deck with Thrun the Last Troll as the commander but whenever I try to equip him, the whole point and strategy of the deck, it will not allow me to select Thrun as a target even though he has hexproof and not shroud. Please help me.

    3 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Replay of matches don't show the match and let time pass

    The replay of my matches on MTGO just have a bug, where doesn't show the match and just the time pass for both players on the clock, but the match doesn't are showed.

    2 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dispersal did not trigger Nephalia Academy


    1. Dispersal did not trigger Nephalia Academy


    2. Player has a Nephalia Academy in play; player casts Chasm Skulker, it resolves - player has no cards in hand. Opponent then casts Dispersal, returning Chasm Skulker to player's hand - however, instead of redirecting the discard, there was no trigger from Nephalia Academy, and Chasm Skulker went straight to discard pile.


    3. See number 2 above...


    4. There should have been an option to discard to top of library instead


    1 vote
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    Open  ·  2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cultic Cube is terrible

    I don't know where else to post this since your company does so much to stifle their customer's voice so I'm posting it here. Cultic Cube is the worst experience I've ever had playing my absolute favorite format of cube. Having every single deck be exactly the same has left a very bitter taste in my mouth. Every deck having an absurd amount of counterspells is outright infuriating enough that I felt it was necessary to express my displeasure here. The Dekarru Cube was awesome. Legacy, Modern, and Vintage cubes are great too. Cultic cube is even worse that the…

    2 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Gideon's Intervention not working properly! Please fix bug!

    I played 2 Gideon's Intervention. One naming Chamber Sentry, the other Metallic Mimic. It appears that the second intervention cancelled parts of the first Intervention.

    I get attacked by Chamber Sentry and Metallic Mimic, and it appears that one of them damages me because I die because of that.

    Please fix this bug, it would be horrible if this didn't happen in a league, but in a PTQ or Prelim.

    3 votes
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    Open  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Mastery pet reward not received

    I earned Ikoria mastery lvl 20 and did not receive the Leosaur Cub pet. Could I please get my pet?

    3 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Extra copy of card in cube

    2 Wooded Foothills in a cube where there should only be one

    2 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. play points not appearing in my collection

    after 2 wins in new to MTGO modern gauntlet league, i have not riceived my 5 play points

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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