MTGO Issues
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Before You Create a New Report
For New Reports
- Summary of the problem
- A list of steps that led to the problem
- The actual result
- What you expected or should have happened
Shivan Dragon’s firebreathing doesn’t work. Steps are:
- Attack with Shivan Dragon.
- After it is blocked, try to pay 1 R mana to give it +1/+0
- Actual: It doesn’t get +1/+0 and stays a 5/5
- Expected: It becomes a 6/5
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Disconnection/Dropped Game Loss
I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.
17 votes -
lag/timeout/crash missed picks while drafting
draft begins and draft window close reload magic online but lose several first picks
2 votes -
Critical error on startup
Steps Performed:
- Client restart
- Clean uninstall reinstallFirst clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client
Error message received:
Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.65 votes -
lag/Timeout while drafting
lag/timeouts while drafting
27 votes -
39 votes
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26 votes
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Disconnection Resulted in a Draw
My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.
18 votes -
Game stuck on the loading screen
just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.
39 votes -
Game crashing after connecting
So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.
23 votes -
Magic Online "Out of Date" Error Message in Client
MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.
18 votes -
23 votes
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Laggy client since Zendikar Rising
Since the Zendikar Rising update the client has been lagging constantly, making it almost impossible to play. I am a hardcore MTGO fan and I am thinking about leaving the platform because of this.
My configuration is way above the recommended requirements and I have to restart the client BETWEEN games in order to reset the lag.
4 votes -
MTGO Game slows down after running for a game or so
On my desktop PC which is far above the requirements the game slows down dramatically after playing for more than 10 minutes. There is huge lag between taking an action and the game updating.
This started happening maybe 3 weeks ago.
I have tried reinstalling MTGO, it is not a connection issue, I can play on my surface pro far inferior to the desktop with no issues.
3 votes -
can' t start mtgo
i don t have any connection problem, but most of the times i open mtgo on my laptop it gives me a fatal error and close the app. i can only disinstall and reinstall but it s sooo annoying.
2 votes -
Connection
I keep getting a login issue, it says that there is a system deployment issue and that I should contact the vendor which would be you.... What do I do?
8 votes -
can not play
Today I playing Modern league.
The screen suddenly switches and does not move from this screen shot.
I also tried uninstalling it, but it didn't work.
I want to know how I can play mtgo again.2 votes -
Can't create account
I cannot create my account. I fill in my date of birth and country and it says, "This account cannot be created. Please contact Wizards Customer Support for assistance." I am over 13 and eligible as far as I can see. This is very frustrating and I would appreciate help.
Thank you!1 vote -
game crashes without window error
the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.
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downloads_20200709_120330.log 228 KB -
downloads_20200709_121306.log 228 KB -
downloads_20200709_121150.log 228 KB -
UTC_Log - 07-09-2020 15.13.04.log 1 KB -
downloads_20200709_121103.log 228 KB -
UTC_Log - 07-09-2020 15.03.28.log 33 KB -
UTC_Log - 07-09-2020 15.11.00.log 18 KB -
UTC_Log - 07-09-2020 15.11.48.log 19 KB
3 votes -
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Client Not Connecting
8:30 am EST on 8/30, I am getting a message saying MTGO cant connect, Im getting a message saying check my connection to the internet which is definitely working fine. I also see a messages saying MTGO is under going maintenance but nothing is showing is on the schedule
3 votes -
access issue
Hi,
Actually I've this problem, even if uninstalling and reinstalling:MagicExceptionType: MagicException
Severity: Fatal
Message: Sorry, an unexpected error has occurred.
ActionToTake: The application will now close.
ExtraDetails:
InternalDetails: The task 'Initializing card data' failed to complete.
in WotC.MtGO.Client.Model.Core.TaskManager.<>cDisplayClass28_0.<RaiseCompletedEvent>b0(Object <p0>) in C:\CM\workspace\releasenext\source\windows\clients\Shiny\Model\WotC.MtGO.Client.Model.Core\TaskManager.cs:riga 339
in System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
in System.Windows.Threading.DispatcherOperation.InvokeImpl()
in System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
in MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
in System.Windows.Threading.DispatcherOperation.Invoke() …2 votes
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