MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    42 votes

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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    200 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Unable to login

    I am currently unable to login to MTG Online. Used to work, then 3 days ago got a "unable to login" message. I have reset my password multiple times, and it is not my end (I'm logged in here with my current user/pass, so obviously it's not that). What next?

    12 votes

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    3 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. game restarted

    game restarted and replayed every turn since turn one, this repeated a few times then the game restarted with new hands, fresh clock, but kept the old game log. while making this report the game ended in a draw.... (was played in commander legends draft) no one got votes and that was it.

    61 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. unable to join queue

    Since the update today I am "Unable to Join Queue". I've tried every mode and none of them work.

    7 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to join

    Cant play any game mode. Get Unable to join error.

    6 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. System.Deployment.dll : 4.8.4270.0 built by: NET48REL1LAST_C clr.dll : 4.8.4420.0 built by: NET48REL1LAST_C dfdll.dll : 4.8.4270.0

    System.Deployment.dll : 4.8.4270.0 built by: NET48REL1LASTC
    clr.dll : 4.8.4420.0 built by: NET48REL1LAST
    C
    dfdll.dll : 4.8.4270.0 built by: NET48REL1LAST_C
    dfshim.dll : 10.0.19041.1 (WinBuild.160101.0800)

    ORIGINI
    URL distribuzione : file:///C:/Users/delba/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/Wizards%20of%20the%20Coast,%20LLC/Magic%20The%20Gathering%20Online%20.appref-ms%7C
    Server : AkamaiNetStorage

    RIEPILOGO ERRORI
    Quello che segue è un riepilogo degli errori. Informazioni dettagliate su tali errori sono disponibili più avanti nel registro.
    * L'attivazione di C:\Users\delba\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Wizards of the Coast, LLC\Magic The Gathering Online .appref-ms| ha causato un'eccezione. Sono stati rilevati i messaggi di errore seguenti:
    + Per eseguire l'operazione richiesta è necessaria l'esecuzione con privilegi elevati. (Eccezione da HRESULT: 0x800702E4)

    RIEPILOGO ERRORI TRANSAZIONE ARCHIVIO COMPONENTI
    Nessun errore di…

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Change Adress

    I cant change my billing adress on Brazil, the button confirm is not apear.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. I can't log into Magic the Gathering Online

    I have tired logging into my Magic The Gathering Online Account and I can in browser but not in game. It's happened many times, I have verified my account and I've tired using my email and display name both and my password but nothing is working.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. 70 votes

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    21 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Desconectado

    Não consigo mais logar na minha conta!
    Toda vez aparece esta mensagem de desconectado

    4 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Falha de autenticação

    Estou com problemas pará fazer.o login ,está apresentando falha na autenticação

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Startup Black screen after today last update

    Good Afternoon, i need to report a bug after today last update. On start MTGArena it still showing black screen after files load, I see also this bug on my friends computers that i play MTGArena everyday.

    My system info:
    Windows 10 pro 64bits
    Intel i5 10400F
    GTX 1660 Super

    7 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. unable to trade

    After about 24 hours playing MTGO, suddenly I was unable to trade. I wrote an email to the support team. They told me it was a mistake triggered by a purchase I made, and that they were going to fix it.

    That was three weeks ago, and I am still unable to trade. I even wrote two more emails to the support team that got no answer! I am starting to think that Wizards does not care about players at all, and I am very disappointed with them right now.

    I hope they solve this problem soon, but three weeks…

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Waiting for the server in game

    Hello
    in game I recieve during the play always "Waiting for server" on my Windows PC. This issue occurs with WLAN and LAN and the internet connection was always good. Tried different graphic settings, tried several times to reinstall the game and also to run it as administrator. This issue keeps popping up and makes it impossible to play a game.
    This issue occured some days ago, then it didnt and now it shows up again.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. lag/Timeout while drafting

    lag/timeouts while drafting

    40 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Automatic game closure

    When I try to select a deck before playing a game (no specific game concerned), the game shut off to let me back in Windows.

    The issue started yesterday, today I did the update of the game and it still the same.

    As I had no error message, I can't provide you a screenshot.
    Please help.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can't reset password

    I can't reset my password because mtgo and mtga share the same email. Since they both use wizards support it changes the password for arena.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. lag/timeout/crash missed picks while drafting

    draft begins and draft window close reload magic online but lose several first picks

    28 votes

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    10 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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