MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    35 votes

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    11 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. game restarted

    game restarted and replayed every turn since turn one, this repeated a few times then the game restarted with new hands, fresh clock, but kept the old game log. while making this report the game ended in a draw.... (was played in commander legends draft) no one got votes and that was it.

    43 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. 61 votes

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    20 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. lag/timeout/crash missed picks while drafting

    draft begins and draft window close reload magic online but lose several first picks

    26 votes

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    10 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. lag/Timeout while drafting

    lag/timeouts while drafting

    32 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    74 votes

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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Interface issue

    Interface issue, I can't see my daily quest and friend's menu anymore. It desapear yesterday. This morning I was able to see again the icone, but it was gone after a match. I desinstall the client, ddl the new one, and nothing change. Mobile and comptuer. (I'm using PC and phone android.)
    I can't see what the daily request... I'm loosing opportunity to earn exp and coins !

    Please help.

    4 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. 11/19 Trade Disabled

    Can't open trade windows.

    18 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. 26 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. I cant play the first pvp game green vs ??? wehn i start it the loade screen comes (Waiting for the Server)

    I cant play the first pvp game green vs ??? wehn i start it the loade screen comes (Waiting for the Server) and it never ends

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. 5/30/21 Scheduled maintence, but its not wednesday.

    Appears MTGO is down, but its not Wednesday so its not for scheduled maintenance.

    No way to contact anyone other than here. No one seems to be talking about it on the wizards side.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. MTGO Server Status updates?

    Just to make sure that I sent this out! (Again) When will servers be up later today.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Frozen game during last tutorial mission for green android

    Game freezes, just spins and says waiting on server. Unable to connect for last mission to complete the green tutorial. I can do regular one on one matches but the tutorial simply won't connect me to anyone so that I can finish the quest line

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. Error when launching downloading app

    When launching the app, I get the below error message. Hitting retry gets you back to the same spot. I have uninstalled and reinstalled multiple times. I have updated my device. The only fix I have found is to restart the device and relaunch. Sometimes it works and sometimes it doesn't, Sometimes I spend an hour restarting my computer over and over again and it still doesn't work. Sometimes, I restart it once and it works. I have found no pattern to when it works versus when it doesn't.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Disconnection Resulted in a Draw

    My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.

    19 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    40 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    24 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can't reinstall MTGO after client doesn't auto-update.

    tried logging into MTGO client(already installed on Windows 10) and says client is out of date. Need to restart to update client. I restart but client doesn't update. I uninstall and try to reinstall and it gives me an error:

    "

    6 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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