MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    43 votes

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    13 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Dropped out and wont let me back in.

    Kicked me mid game then locked me out. Says my password is wrong and then my secret answer also. Tried a few times now it's locked I assume.

    13 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  3. checking for active matches

    When trying to start MTGA, the game freeze at the step "checking for active matches". This has been the perpetual freeze step ever since I lost power during a MTGA limited (draft) event and attempted to rejoin by rebooting the game.

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  4. crash

    Mtgo in game #803954306 crashed and i need to restart the program.
    One i've restarded it opens with a white board and couldn't let me join the league

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  6. i can't play arena this days, i enter to the game and the game don't load the principal menu and nothing else happen

    i can't play arena this days, i enter to the game and the game don't load the principal menu and nothing else happen

    1 vote

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  7. email activation

    Hello, I created a new account but I do not receive the activation email. I have checked spam. How do I request a new shipment?
    cordially

    2 votes

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  8. full screen won't let me exit

    i was wondering how to log on it's been awhile it doesn't look like some of the screen is showing and im tired and getting quite old on getting the game to work it's been awhile since i played and would like to play again

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. screen res

    screen res not respond no full option

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Game do

    Error when start app:

    MagicExceptionType: ApplicationConfigurationException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now close.
    ExtraDetails:
    InternalDetails: Failed to initialize SessionManager.
    en Shiny.ShellViewModel.CreateSession() en C:\CM\workspace\release_next\source\windows\clients\Shiny\View\MainNavigation\MainNavigationViewModel.cs:línea 826
    en Shiny.ShellViewModel..ctor() en

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  11. senha

    não consigo logar na minha conta esqueci a senha

    1 vote

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  12. Sound issue with MACOS

    during the gameplay, from nothing sounds in mtg just desapear, but the systems sounds just fine. i close and reopen the game and everything just come back to the normal. that problem apear every time, so its very annoying.

    1 vote

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  13. Unable to log in

    Unable to enter
    I tried to log in today, only magic online does not connect. normal internet. All other websites and games opening normally

    1 vote

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  14. 1 vote

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  15. 2 votes

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  16. I cannot log in to my account

    I cannot log in to my account. I tried the "Forgot my Password" option and gave the correct information but it still gave my the error message and asked me to contact customer support.

    Granted, I haven't used this account in several years, but I'd like to get back into the game.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Pioneer League - Game won't load

    Logged in fine, hit "play match" for my 3rd match on pioneer league, found an opponent, opened a second screen but it was always empty - no hands or decisions on who starts were displayed. I had to click on concede and tried joining a new match and it says "Unable to join Queue. Current match pending..."

    1 vote

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  18. Unable to log in

    Tried logging in today, but it just spins

    2 votes

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  19. unable to join queue

    Since the update today I am "Unable to Join Queue". I've tried every mode and none of them work.

    11 votes

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  20. The game slows horribly after couple of matches. NO CONNECTION ISSUES and i play in a HIGH-END gaming pc with all the drivers and OS is up

    The game slows horribly after couple of matches.
    NO CONNECTION ISSUES and i play in a HIGH-END gaming pc with all the drivers and OS is up.
    Its not an option to restart the game after every third match.

    What the **** happened with the client???

    There is NO cpu, memory or network over-usage.

    CPU 18%
    Memory 55%
    Network 3%

    1 vote

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