MTGO Issues

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Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



Issue Details

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  1. Playing on Parallels (MAC) Virtual Machine

    Lag, disconnects, and other connection based errors related to playing Magic Online using a Virtual Machine running Windows OS on a Mac.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

  2. Desconecccion sin causa

    Se cierra el juego sin causa durante una partida, no tira ningun error y luego no te deja volver a entrar ya que se vuelve a cerrar.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

  3. Personal info not saving/ not possible to make purchases on the game

    I cannot save my address info on the game, therefore it is not possible to purchase the account upgrade kit since everytime I click on Checkout pops up the address info

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

  4. whole game is dissappointing

    I have been playing magic the gathering since 2010 and i have invested alot of money in the game and recently i decided to play online versus actual cards try different style and i have never been so dissapointed with all the lag in the game and the unfriendly userface and how far behind the cards are tried to upload some of mine from theros and ikoria and would not upload for there is no reason i should buy cards twice for offline and online and tried to upload a mutate deck and would not accepy them and there is…

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

  5. Offspring's revenge bugged? (Plus report page is bug)

    EDIT: Your report page is bugged and doesn't give me the option to pick the category game play report bug. See Screenshot.

    I also wanted to report on the card. Offspring's revenge on a possible bug.

    Opponent has offspring's Revenge with a lot of creatures in their graveyard.

    Like a drakuseth dragon. I used a Elspeth nightmare to eventually empty their graveyard. The opponent is still able to access their grave yard exile to use their offspring's Revenge. Is this bugged? They didn't target any card from their graveyard. There's nothing there.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

  6. continuously wasting time organizing cards in deckbuilder just to have them all piled back together wasting the hours I just spent, twice

    This is pretty frustrating considering how old magic online is. The UI is super laggy and makes using it take way longer than it should. I have a core I7 a gtx 1070 and 16gb ram....... why is just building a deck so laggy? It's not user friendly and hasn't seemed to be updated in years, looks just like it did the last time I had it installed. Then the main problem, on top of taking forever to organize cards due to the extremely slow UI. Took a rough 1st draft with lots of cards........separated into definite keepers and the…

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

  7. High CPU usage

    After the release of Ikoria the CPU usage is constantly on a 100% , making the game unplayable. It was totally fine with a smooth experience before Ikoria. I have two drafts I can not even complete. I can not play the game at this time

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

  8. i have problems login in

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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