MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Magic: The Gathering Arena Mobile Game Will Not Download To My Android Devices

    I have been trying to install the new mobile Arena and have been very unsuccessful. The Article at https://magic.wizards.com/en/mtgarena says that the app is android friendly, but it will not install on either of my android devices; see attached screenshots.

    Super excited to be possibly playing on my mobile's soon.

    Thanks.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Computer freezes at "Loading Initial Scene"

    For the past two weeks, MTG Arena will not open. It sits at "Loading Initial Scene" and will not go further than that.

    This has occurred ever since the Strixhaven update was launched. Do I have to wait until the next set before this program works?

    Or am I permanently locked out of Arena? If I'm permanently locked out, I'd like a refund for the gems I have bought, and for my collection of wildcards.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Computer freezes at "Loading Initial Scene"

    For the past two weeks, MTG Arena will not open. It sits at "Loading Initial Scene" and will not go further than that.

    This has occurred ever since the Strixhaven update was launched. Do I have to wait until the next set before this program works?

    Or am I permanently locked out of Arena? If I'm permanently locked out, I'd like a refund for the gems I have bought, and for my collection of wildcards.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Computer freezes at "Loading Initial Scene"

    For the past two weeks, MTG Arena will not open. It sits at "Loading Initial Scene" and will not go further than that.

    This has occurred ever since the Strixhaven update was launched. Do I have to wait until the next set before this program works?

    Or am I permanently locked out of Arena? If I'm permanently locked out, I'd like a refund for the gems I have bought, and for my collection of wildcards.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Mtga direct challenge

    I am not able to play or see my friends on mtga. On my iPhone and iPad I can’t even see my list of friends. On my MacBook, I can see my friends but not challenge then

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. error login

    i cant identify my account in the game database..I can only play on the mobile .

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. long time to log in

    after an update on mtgo, there is a long time , hours, to log in, it says there are connection problems, but instead the connection is there and it goes fast for the rest. I have already tried to reinstall

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Magic Online "Out of Date" Error Message in Client

    MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.

    18 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. 23 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. every player lagging 10-20 seconds each action

    Playing commander, each player is complaining about how there is serious wait time after every action, making games unplayably slow. One player said its been happening for over 10 hours. (right now its 7:11 am pst 4/16/21)

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. MTGO glitch

    Hello. Long time player here. I love the game. Check out this glitch on MTGO. I created a highlight on my twitch for your review. I hope this helps. Keep up the great work on my favorite game! Glitches happen and I understand.

    https://www.twitch.tv/videos/988981648

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. MTGO Running very slowly

    every time the phase is passed to MTGO to process, it takes FOREVER. Everything is running slower than usual

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't connect to the App on Iphone -

    Hi,

    The app doesn't start...
    I deleted the app... and new install. No more starting...

    Thank's for your help.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Friend’s status becomes offline when their phone is locked

    I’m using an iPhone 11 Pro Max and my girlfriend uses an iPhone 7 Plus. We both open the game and I see her on my friends list as online. She leaves her phone for a while, it locks, and she becomes online on my friends list. She unlocks her phone with the game still active but she still appears offline in my friends list. She sends a challenge invite to me and I receive it, but when I tap on it (bottom left corner of the screen), the challenge disappears and she stills appear offline. She has to restart…

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. currently waiting

    after repeatedly restarting the game i am stuck on the "currently waiting" queue screen as soon as i start up the game.

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Memory Leak

    I am getting horrible memory leaks. the client starts at about 1200 MB of RAM usage, and gradually climbs to about 1600 where it becomes very slow

    it takes about a match to a match and a half to result in this

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. retrieving asset manifest

    The game just doesn’t start.
    Its stuck on „retrieving asset manifest“.
    The problem occurs on every device: iPad, iMac, Macbook.
    Workaround: Using a Phone-Hotspot.. but i wont spent any more money on extra-mb on my phone. Already spent too much on it for a „free to play“ game. This has to be possible via normal internet connection (wifi).
    Wish this bug could be fixed finally. No gaming until then.
    Sad & angry!

    1 vote

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  19. 1 vote

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  20. Startup Black screen after today last update

    Good Afternoon, i need to report a bug after today last update. On start MTGArena it still showing black screen after files load, I see also this bug on my friends computers that i play MTGArena everyday.

    My system info:
    Windows 10 pro 64bits
    Intel i5 10400F
    GTX 1660 Super

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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