MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Unable to join

    Cant play any game mode. Get Unable to join error.

    7 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Cant read my messages

    I can see that I have a new message, but when I open the chat I cant see it

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Assets error detected

    For some reason post update I can't log in it keeps saying it cant "verify my asset contents"and has to relaunch but no matter how many times it relaunched it says the same thing I also tried re-downloading it and that did nothing

    4 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Mtgo closing and deleting data

    I try to open the mtgo, it asks to update, even though it has updated, many times after the update it makes the login screen sound, but it does not close before it even appears, when I open it again it gives the same error, I already added the mtgo in the exceptions from karpesky, but the problem still persists, Wednesday (16/03) after the update an error message appeared asking to close and report, the txt is attached, but the text was as follows:
    MagicExceptionType: MagicException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now…

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  5. I can't log into Magic the Gathering Online

    I have tired logging into my Magic The Gathering Online Account and I can in browser but not in game. It's happened many times, I have verified my account and I've tired using my email and display name both and my password but nothing is working.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Trojan virus detected by kaspersky

    Kaspersky detected a trojan virus on the latest update (03/09). Magic online is immediately uninstalled as try to update or reinstall the program.

    1 vote

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  7. Installer crashes after copying new files

    Got back into the game recently and upon trying to boot up the game it tries to update then gets to "Oops! Something went wrong", I've done everything the support site recommends yet nothing, anyone know how to fix?

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Account is no longer active after making purchase

    After making a purchase on my account, I was kicked out.

    When trying to login, I receive a message that states my account is no longer active and that I should contact customer support.

    The online chat support has shown as offline for a couple of days and it seems nobody has viewed my support request.

    what's the way forward if I cant get a hold of anyone?

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. My account is no longer active

    I tried to log in mtgo and a message appear saying my account is no longer active, i did not recive any email or anything to.
    What went wrong?

    4 votes

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    4 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  10. System.Deployment.dll : 4.8.4270.0 built by: NET48REL1LAST_C clr.dll : 4.8.4420.0 built by: NET48REL1LAST_C dfdll.dll : 4.8.4270.0

    System.Deployment.dll : 4.8.4270.0 built by: NET48REL1LASTC
    clr.dll : 4.8.4420.0 built by: NET48REL1LAST
    C
    dfdll.dll : 4.8.4270.0 built by: NET48REL1LAST_C
    dfshim.dll : 10.0.19041.1 (WinBuild.160101.0800)

    ORIGINI
    URL distribuzione : file:///C:/Users/delba/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/Wizards%20of%20the%20Coast,%20LLC/Magic%20The%20Gathering%20Online%20.appref-ms%7C
    Server : AkamaiNetStorage

    RIEPILOGO ERRORI
    Quello che segue è un riepilogo degli errori. Informazioni dettagliate su tali errori sono disponibili più avanti nel registro.
    * L'attivazione di C:\Users\delba\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Wizards of the Coast, LLC\Magic The Gathering Online .appref-ms| ha causato un'eccezione. Sono stati rilevati i messaggi di errore seguenti:
    + Per eseguire l'operazione richiesta è necessaria l'esecuzione con privilegi elevati. (Eccezione da HRESULT: 0x800702E4)

    RIEPILOGO ERRORI TRANSAZIONE ARCHIVIO COMPONENTI
    Nessun errore di…

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  11. infinite loading screen

    i log in to spelltable and get stuck on infinite loading screen

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Can't reset password

    I can't reset my password because mtgo and mtga share the same email. Since they both use wizards support it changes the password for arena.

    2 votes

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  13. Waiting for the server in game

    Hello
    in game I recieve during the play always "Waiting for server" on my Windows PC. This issue occurs with WLAN and LAN and the internet connection was always good. Tried different graphic settings, tried several times to reinstall the game and also to run it as administrator. This issue keeps popping up and makes it impossible to play a game.
    This issue occured some days ago, then it didnt and now it shows up again.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  14. 80 votes

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    21 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Change Adress

    I cant change my billing adress on Brazil, the button confirm is not apear.

    1 vote

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  16. Problem connecting

    I can't connect for hours. I already uninstalled and installed the game but I can't conceive it always has the same error when trying to connect. Can someone help me

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Activation code not received

    After registering I was asked to enter activation code, but unfortunately I didn't receive any. Forgot password option works fine and allows me to change password (I've received notification), however activation code is still missing. I don't see any option to resend it. I would be very grateful for the help.
    Regards

    5 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  18. 3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Startup Black screen after today last update

    Good Afternoon, i need to report a bug after today last update. On start MTGArena it still showing black screen after files load, I see also this bug on my friends computers that i play MTGArena everyday.

    My system info:
    Windows 10 pro 64bits
    Intel i5 10400F
    GTX 1660 Super

    8 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Desconectado

    Não consigo mais logar na minha conta!
    Toda vez aparece esta mensagem de desconectado

    4 votes

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