MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. I cant play the first pvp game green vs ??? wehn i start it the loade screen comes (Waiting for the Server)

    I cant play the first pvp game green vs ??? wehn i start it the loade screen comes (Waiting for the Server) and it never ends

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. 5/30/21 Scheduled maintence, but its not wednesday.

    Appears MTGO is down, but its not Wednesday so its not for scheduled maintenance.

    No way to contact anyone other than here. No one seems to be talking about it on the wizards side.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. MTGO Server Status updates?

    Just to make sure that I sent this out! (Again) When will servers be up later today.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Error when launching downloading app

    When launching the app, I get the below error message. Hitting retry gets you back to the same spot. I have uninstalled and reinstalled multiple times. I have updated my device. The only fix I have found is to restart the device and relaunch. Sometimes it works and sometimes it doesn't, Sometimes I spend an hour restarting my computer over and over again and it still doesn't work. Sometimes, I restart it once and it works. I have found no pattern to when it works versus when it doesn't.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Disconnection Resulted in a Draw

    My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.

    19 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. My account is no longer active

    I tried to log in mtgo and a message appear saying my account is no longer active, i did not recive any email or anything to.
    What went wrong?

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Humble Defector

    Game restarted after Humble Defector trigger, and when a player concedes on their turn

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. MOL Server time response to low, impossible play a game

    Yesterday and today i cant play to MOL.
    Is it possible solve these performances issues?

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    25 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    40 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. unable to move opening hand/mulligans

    I have had multiple matches where I won the die roll for first but when I selected yes to play first the game client would not accept it and it would restart the game and ask me again if I would like to play first. on one occasion it made it to mulligans but then it wouldn't let you choose to mulligan or keep.
    Match #237876360 Game #754851068 for reference.

    3 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. game crash when player concedes

    Over the last couple weeks, every commander game that I have played that has ended with: A player conceding with a spell on the stack. Has resulted in a game crash. The game freezes... then tries to repro the game state... then fails to do so and repeats in a loop.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. cant login

    I have downloaded and installed a new client
    but i cannot log in or create a new account

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can't reinstall MTGO after client doesn't auto-update.

    tried logging into MTGO client(already installed on Windows 10) and says client is out of date. Need to restart to update client. I restart but client doesn't update. I uninstall and try to reinstall and it gives me an error:

    "

    6 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. error login

    i cant identify my account in the game database..I can only play on the mobile .

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Disconnected from game 1

    Was about to concede game 1 in my third league match, to be greeted by a connectivity error, asking me to discard to 7 cards, and not being able to do so. Reconnected, had the whole match up until that point replay before me, and it again crashed. And I can't join the league q again. Can someone assist? It says my current match is pending, and I can't rejoin that match either. thanks

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Your client is garbage

    I hope you guys fix your garbage client soon. I am so exhausted with it crashing mid-game I am thinking about taking up Pokemon. That's how bad your client is.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Laggy client since Zendikar Rising

    Since the Zendikar Rising update the client has been lagging constantly, making it almost impossible to play. I am a hardcore MTGO fan and I am thinking about leaving the platform because of this.

    My configuration is way above the recommended requirements and I have to restart the client BETWEEN games in order to reset the lag.

    5 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Game restarting

    I was playing a Modern League on mtgo, but i had the same problem in 3 different matches. At some point the game crashes and show a loop of that game played until that moment. Then it restarts a new game, changing the time left on the clock of both players. In this moment the game is no more playable because it goes straight to cleanup every turn

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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