MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Magic Arena for mobile EMUI 11.0.0

    Magic Arena for mobile EMUI 11.0.0 doesn' work

    i updated the app, deleted and reinstalled the app, but for Huawei EMUI 11.0.0 version it doesn't connect to the server.
    Please resolve

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  2. ログインできませんと表示され、ゲームにログインできません。パスワード変更、再起動、再インストールをしましたが変わりません。

    ログインできませんと表示され、ゲームにログインできません。パスワード変更、再起動、再インストールをしましたが変わりません。

    1 vote

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  3. Unable to login

    Hi, 2 days ago, I have created an account on Magic Android app, and was able to play several hours. Great fun!
    Today I am unable to login. I have accepted the email identification, then reset my password, closed and relaunched the app many times, but no success.
    Now after multiple tries, I am stuck with message: "You have been disconnected. Please reconnect to co tinue playing."
    Please help, it's a great game, been waiting to play on my smartphone for so long!
    Thanks

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Disconnected/Unable to Login

    after the first shift the server logged out and I was unable to log in anymore

    27 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Can't play any games... I get this error

    Whenever I click to play a game I get an error stating that "I cannot Resign from event, Network Error"

    2 votes

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  6. 1 vote

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  7. I cant play the first pvp game green vs ??? wehn i start it the loade screen comes (Waiting for the Server)

    I cant play the first pvp game green vs ??? wehn i start it the loade screen comes (Waiting for the Server) and it never ends

    1 vote

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  8. Disconnection Resulted in a Draw

    My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.

    20 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 5/30/21 Scheduled maintence, but its not wednesday.

    Appears MTGO is down, but its not Wednesday so its not for scheduled maintenance.

    No way to contact anyone other than here. No one seems to be talking about it on the wizards side.

    2 votes

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  10. MTGO Server Status updates?

    Just to make sure that I sent this out! (Again) When will servers be up later today.

    2 votes

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  11. unable to move opening hand/mulligans

    I have had multiple matches where I won the die roll for first but when I selected yes to play first the game client would not accept it and it would restart the game and ask me again if I would like to play first. on one occasion it made it to mulligans but then it wouldn't let you choose to mulligan or keep.
    Match #237876360 Game #754851068 for reference.

    4 votes

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  12. Error when launching downloading app

    When launching the app, I get the below error message. Hitting retry gets you back to the same spot. I have uninstalled and reinstalled multiple times. I have updated my device. The only fix I have found is to restart the device and relaunch. Sometimes it works and sometimes it doesn't, Sometimes I spend an hour restarting my computer over and over again and it still doesn't work. Sometimes, I restart it once and it works. I have found no pattern to when it works versus when it doesn't.

    1 vote

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  13. My account is no longer active

    I tried to log in mtgo and a message appear saying my account is no longer active, i did not recive any email or anything to.
    What went wrong?

    1 vote

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  14. Humble Defector

    Game restarted after Humble Defector trigger, and when a player concedes on their turn

    1 vote

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  15. MOL Server time response to low, impossible play a game

    Yesterday and today i cant play to MOL.
    Is it possible solve these performances issues?

    1 vote

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  16. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    25 votes

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  17. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    40 votes

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  18. game crash when player concedes

    Over the last couple weeks, every commander game that I have played that has ended with: A player conceding with a spell on the stack. Has resulted in a game crash. The game freezes... then tries to repro the game state... then fails to do so and repeats in a loop.

    1 vote

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  19. cant login

    I have downloaded and installed a new client
    but i cannot log in or create a new account

    1 vote

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  20. Can't reinstall MTGO after client doesn't auto-update.

    tried logging into MTGO client(already installed on Windows 10) and says client is out of date. Need to restart to update client. I restart but client doesn't update. I uninstall and try to reinstall and it gives me an error:

    "

    6 votes

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