MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



  • Hot ideas
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  • My feedback
  1. Game automatically starts up when I reboot the computer

    1.   Give us the steps to reproduce the bug
      

      Start the computer

    2.   Note which platform you’re using (PC, Mac, Android, or iOS)
      

      PC

    3.   Enter the actual results you’re experiencing
      

      The game installed starts up and asks permission to install the game. You say yes, sure, then it will do something then takes you to the login page for the game.

    4.   Enter the expected results of the feature
      

      The feature I have in mind is when the computer reboots, an installer would NOT run, the game would not load, and I would not have to deal with this!

    5.   Add any relevant screenshots/videos
      
    1 vote

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  2. retrieving asset manifest

    The game just doesn’t start.
    Its stuck on „retrieving asset manifest“.
    The problem occurs on every device: iPad, iMac, Macbook.
    Workaround: Using a Phone-Hotspot.. but i wont spent any more money on extra-mb on my phone. Already spent too much on it for a „free to play“ game. This has to be possible via normal internet connection (wifi).
    Wish this bug could be fixed finally. No gaming until then.
    Sad & angry!

    2 votes

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  3. Won't load collection and then crashes the client

    Seems like the client crashes, then the message in the uploaded pic appears and doesnt let me do anything else. I have already uninsalled and reainstalled the client.

    1 vote

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  4. unable to reconnect

    the game freezed, i log off and wasn't able to reconnect in time to re join the game

    2 votes

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  5. requesting format data

    When ever I open up the game it starts going through the loading process and stops abruptly at "Requesting Format Data." This has so far happened to a number of new players including me and I believe it is so related to the opening of new accounts in the game.

    1 vote

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  6. IOS iPad Unable to log in

    On iPad I was auto logged out and now on log in I keep getting told my Email or PW is incorrect despite being able to use it to log in to the Desktop client.

    1 vote

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  7. Was playing a match against someone playing a Legacy Bomberman deck. Game 2. He moved to combo off, sacrificed a Ranger-Captain of Eos, an

    Was playing a match against someone playing a Legacy Bomberman deck. Game 2.

    He moved to combo off, sacrificed a Ranger-Captain of Eos, and then Sacrificed a Lioneye Diamond.

    The game immediately crashed, played through the entire game again at an incredibly rapid speed, and then crashed and restarted - after the game started, neither of us could play cards, and it immediately moved to end step for all turns.

    1 vote

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  8. your harsh

    your app uses 100% of cpu and pulls 1000 mb of memory during play huge lags and not responding comes up alot. that has only happened sense last two updates.

    1 vote

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  9. 1 vote

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  10. Mtga direct challenge

    I am not able to play or see my friends on mtga. On my iPhone and iPad I can’t even see my list of friends. On my MacBook, I can see my friends but not challenge then

    1 vote

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  11. currently waiting

    after repeatedly restarting the game i am stuck on the "currently waiting" queue screen as soon as i start up the game.

    4 votes

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  12. long time to log in

    after an update on mtgo, there is a long time , hours, to log in, it says there are connection problems, but instead the connection is there and it goes fast for the rest. I have already tried to reinstall

    1 vote

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  13. Magic Online "Out of Date" Error Message in Client

    MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.

    18 votes

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  14. Forced MTGO Update after Crash

    In between rounds 1 and two i was forced out of magic online. I tried to open magic online again and it was a forced update. I then tried to open magic online on another computer and it too is forcing me to update.

    By the time I am able to rejoin tournament i will imagine I will get a round 2 loss. This scheduled update has interrupted tournament play resulting in me being over 10 minutes late to round 2, i nearly had forfeited the game.

    23 votes

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  15. every player lagging 10-20 seconds each action

    Playing commander, each player is complaining about how there is serious wait time after every action, making games unplayably slow. One player said its been happening for over 10 hours. (right now its 7:11 am pst 4/16/21)

    1 vote

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  16. MTGO glitch

    Hello. Long time player here. I love the game. Check out this glitch on MTGO. I created a highlight on my twitch for your review. I hope this helps. Keep up the great work on my favorite game! Glitches happen and I understand.

    https://www.twitch.tv/videos/988981648

    1 vote

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  17. MTGO Game slows down after running for a game or so

    On my desktop PC which is far above the requirements the game slows down dramatically after playing for more than 10 minutes. There is huge lag between taking an action and the game updating.

    This started happening maybe 3 weeks ago.

    I have tried reinstalling MTGO, it is not a connection issue, I can play on my surface pro far inferior to the desktop with no issues.

    5 votes

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  18. Can't connect to the App on Iphone -

    Hi,

    The app doesn't start...
    I deleted the app... and new install. No more starting...

    Thank's for your help.

    1 vote

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  19. Magic online not starting

    Error: "Your connection to magic online has failed. Please verify that you are connected to the internet and try again."

    The app worked literally last night, a few hours ago.
    I shut down my firewalls. Restarted my computer. Checked mtgo server.

    This shouldn't happen, I'd like to play my final vintage cube match before the league closes in a couple hours. Not happy with this product right now.

    3 votes

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  20. Friend’s status becomes offline when their phone is locked

    I’m using an iPhone 11 Pro Max and my girlfriend uses an iPhone 7 Plus. We both open the game and I see her on my friends list as online. She leaves her phone for a while, it locks, and she becomes online on my friends list. She unlocks her phone with the game still active but she still appears offline in my friends list. She sends a challenge invite to me and I receive it, but when I tap on it (bottom left corner of the screen), the challenge disappears and she stills appear offline. She has to restart…

    1 vote

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