MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Client crashes upon start up with with "critical error"

    When I start up the mtgo client, I receive an error message stating that there is a critical error and the client must restart. When I attempt to reopen the client, the same error comes up. I have uninstalled and reinstalled the client, but it did not fix the issue.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Connection cut-out mid draft

    The game shut down at the start of the premier draft, possibly costing me a token. I reconnected twice before the client had to validate the asset files to ensure stability.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. installer

    There was an update today and I can't install it. My PC never was able to run the .exe installer file, so I've always went for the .msi from this link:
    https://forums.mtgarena.com/forums/threads/58489

    Problem is, the .msi from this link wasn't updated along with this new update (as you can see, the post was edited last time by the adm 20 days ago).

    I have no idea what to do.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Games says update.

    Games says to update I go to my play store and there isn't an update for it.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot download MTG Online

    Moved to a new PC and need to redownload modo. Pressing the download now button on the MTG Online Home page briefly opens a new page but does not actually download a file. Tons of other programs download fine, so it is not some sort of browser or pc issue. Mousing over the button shows that it links to an executable (.exe) file.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to change installation location

    I am unable to change where my game is installed. It will automatically install onto my C: drive however it needs to be on my D: drive as it has the most space free.

    1 vote

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Magic online not starting

    Error: "Your connection to magic online has failed. Please verify that you are connected to the internet and try again."

    The app worked literally last night, a few hours ago.
    I shut down my firewalls. Restarted my computer. Checked mtgo server.

    This shouldn't happen, I'd like to play my final vintage cube match before the league closes in a couple hours. Not happy with this product right now.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. MTGO crash after login

    very often after a login i have a client crash, if y close and relog the problem seems solved, but next time i log it crashses again.
    I tried to re-install the client several times, even a clean reinstall with your guide.
    https://mtgo-support.wizards.com/hc/en-us/articles/360037665192-How-do-I-reinstall-or-perform-a-clean-installation-of-MTGO-

    in last league i had to relog during a match and almost timed out.

    please, would need a solution to don't have the crash anymore

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Magic Arena crashing

    Game crashing after trying to build a deck

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. mtga still down for maintenance

    There was an update earlier, and when I tried to lig in, the game shwed me a message " system is down for maintenance ". I closed the program and reopened it a few times with no change.
    I've re-installed it a few times and it still shows the same message
    I tried to re-install using the MSI installer and still shows the same message "system is down for maintenance"

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Client Unresponsive during matches

    The client constantly freezes when I receive priority. The freezes get longer and more frequent the longer the client is open. I have lost from timeout multiple times do to this issue, with some turns losing up to a whole minute do the periodic freezing when receiving priority. So that can be, and has been, 2 minutes lost per turn cycle because of client issues.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Connection

    I keep getting a login issue, it says that there is a system deployment issue and that I should contact the vendor which would be you.... What do I do?

    10 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Given a lose when opponent's timer went to 0

    I was playing a draft match and the opposing player never started their play and their timer went to 0:00 yet I was given the lose even though I still had my full 25:00 remaining on my timer. This is the second time that this has happened to me within the last week. I did not report it the first time, but was unable to let it go again.

    3 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. access issue

    Hi,
    Actually I've this problem, even if uninstalling and reinstalling:

    MagicExceptionType: MagicException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now close.
    ExtraDetails:
    InternalDetails: The task 'Initializing card data' failed to complete.
    in WotC.MtGO.Client.Model.Core.TaskManager.<>cDisplayClass28_0.<RaiseCompletedEvent>b0(Object <p0>) in C:\CM\workspace\releasenext\source\windows\clients\Shiny\Model\WotC.MtGO.Client.Model.Core\TaskManager.cs:riga 339
    in System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    in System.Windows.Threading.DispatcherOperation.InvokeImpl()
    in System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    in MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
    in System.Windows.Threading.DispatcherOperation.Invoke()

    4 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. stuck in game

    Stuck in a match. Whenever I re-log in to MTGO the match resume even though the match was a few days ago. I have to concede to just close out the window. Even in the constructed menu under commander (which is where the match was), it shows that we are "joined".

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update/Install download times out

    Update/Install download times out
    Always times out after about 88 MB downloaded. Won't even finish downloading. Have tried on 2 separate computers so likely not a cache issue.

    1 vote

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  18. Update/Install download times out

    Update/Install download times out
    Always times out after about 88 MB downloaded. Won't even finish downloading. Have tried on 2 separate computers so likely not a cache issue.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. mtgo crashes between games

    this has been happening for the past 2 weeks even after several clean installs

    2 votes

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  20. League could not process

    mol could not process my match and ended it

    1 vote

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