MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Dargo causes a looping crash when cast for various reasons.

    I have had a gamebreaking bug twice now in the commander phantom draft league. One while I was casting Dargo from command zone and Once while an opponent was. The first time it looped for a while and since I was the active player I lost due to inactivity since it was using my time. Fine whatever the table got points and could vote. The second time Just occurred. I had lethal for the table, an opponent portent of betrayaled one of my commanders, swung with it and then tried to sacrifice it to dargo but did not have the…

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. MTGO going slower after playing

    I have a good computer, but only with mtgo it goes slower and slower after playing a couple of games. I need to close and open the software again, and I've lost a lot of league games because of this.

    1 vote

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  3. 1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. can' t start mtgo

    i don t have any connection problem, but most of the times i open mtgo on my laptop it gives me a fatal error and close the app. i can only disinstall and reinstall but it s sooo annoying.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Client download doesn't work

    I have a new pc, buy I cannot download the MTGO client.
    Link doesn't work

    1 vote

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  6. game froze

    game froze during a standard bo1 ranked i think the opponent pulled his router from salt build up now im stuck

    1 vote

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  7. 1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cannot download or install mtgo

    I cannot install mtgo i have this problem in image 1).
    If i try to download it from the link suggested in image 1 i have this problem in image 2).

    1 vote

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  9. pauper 2 player queue

    playing queue: after first game, and subited sideboard, mtgo ***** and close the software.

    2 votes

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  10. 1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. CAN NOT INSTALL GAME

    downloader does not work, will not install game, an error has occurred attempting to install magic the gathering online

    1 vote

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  12. can't install mtgo

    after update, i can't install MTGO.

    I do all you suggest in reinstal page, but i can't install anyway.

    In twitter you say the problem is solved, but not for me...

    2 votes

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  13. CAnnot update or install modo after todays downtime

    managed to get the update file through chome security but when i run it throws application cannot be started please contact application vendor
    attached is the details file

    2 votes

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  14. still cant update or install mtgo... whole day of cube down the drain..

    still cant install new update or clean install of modo and cube ends tomorrow arggg

    2 votes

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  15. Lag is unacceptable... No wonder barely anyone is playing despite Mythic Tokens

    I have fast internet, a $2,300 laptop which I use to play Cyberpunk2077 on fine and I play Arena with no severe latency issues... but on MTGO, there is noticeable lag at times, and it eats into my clock.

    I just logged on for the first time in months due to the Mythic Token, but when the MTGO servers are clearly either being attacked or poorly managed to where the play experience becomes excruciating, from a casual perspective. I have no idea how anyone would invest time and money into playing this competatively...

    This is sad to return to and…

    1 vote

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  16. Cannot start application after MTGO maintenance today

    After todays scheduled maintenance I cannot connect. I get an error message it is already installed from another location. I rebooted the computer. I have no idea what else to do

    2 votes

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  17. Cant install after Update 18/11/2020

    I cant install Magic online anymore after the update today I did a complete uninstall and also cleard the ClickOnce cache. After some more digging some friends of mine looked into my install log and saw that the SLL Certificate for my region might not be in order I will attach the Log from the installer

    2 votes

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  18. Cant Dowload MTGO

    error occurred trying to download 'http://mtgoclientdepot.onlinegaming.wizards.com/MTGO.application'

    i GET THIS ERROR WHEN I TRY INSTALL

    2 votes

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  19. Wont install

    MTGO will not install on my computer please help i have a cardhoarder order waiting

    2 votes

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  20. It wont connect

    It won't fully connect. gets stuck on loading screen with the colored dots.

    worked after I reinstalled last night but is struggling to connect again tonight.

    2 votes

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