MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 1 vote

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  2. blackscreen after loading screen

    After downloading the new version of magic today on my smartphone and PC it showing the loading screen but after this the overview doesnt load and stays black, music is playing in the background and pressing esc giving you a sound feedback but nothing is showing up

    1 vote

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  3. problem 2146233088

    i cant enter in the mtgo due to this problem

    1 vote

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  4. Lag, Misclick, Game Becoming Unplayable

    Whenever I play the game for multiple rounds. My actions become slower and slower until the game is completely paused. It's like the game is trying to go to full screen mode (which there isn't one) and then it snaps back into place. I don't have a good screenshot, but it's very frustrating and I'm on a fairly new computer. In Round 3 of my most current league I was left with 5 minutes on the timer, because my game was pausing for minutes at a time between click actions.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Given a lose when opponent's timer went to 0

    I was playing a draft match and the opposing player never started their play and their timer went to 0:00 yet I was given the lose even though I still had my full 25:00 remaining on my timer. This is the second time that this has happened to me within the last week. I did not report it the first time, but was unable to let it go again.

    4 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  6. App validation failed

    After downloaded setup, this is the result of it's execution

    1 vote

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  7. unable to update client

    hello, My client has been unable to update for the last 3 or 4 days. I have uninstalled and reinstalled to no avail. I continue to recieve this error message during the load/update process.

    1 vote

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  8. Client crashes upon start up with with "critical error"

    When I start up the mtgo client, I receive an error message stating that there is a critical error and the client must restart. When I attempt to reopen the client, the same error comes up. I have uninstalled and reinstalled the client, but it did not fix the issue.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Connection cut-out mid draft

    The game shut down at the start of the premier draft, possibly costing me a token. I reconnected twice before the client had to validate the asset files to ensure stability.

    1 vote

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  10. installer

    There was an update today and I can't install it. My PC never was able to run the .exe installer file, so I've always went for the .msi from this link:
    https://forums.mtgarena.com/forums/threads/58489

    Problem is, the .msi from this link wasn't updated along with this new update (as you can see, the post was edited last time by the adm 20 days ago).

    I have no idea what to do.

    1 vote

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  11. Games says update.

    Games says to update I go to my play store and there isn't an update for it.

    1 vote

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  12. Cannot download MTG Online

    Moved to a new PC and need to redownload modo. Pressing the download now button on the MTG Online Home page briefly opens a new page but does not actually download a file. Tons of other programs download fine, so it is not some sort of browser or pc issue. Mousing over the button shows that it links to an executable (.exe) file.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Unable to change installation location

    I am unable to change where my game is installed. It will automatically install onto my C: drive however it needs to be on my D: drive as it has the most space free.

    1 vote

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  14. 1 vote

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Cannot create account

    I cannot create my account. I fill in my date of birth and country and it says, "This account cannot be created. Please contact Wizards Customer Support for assistance." I am over 13 and eligible as far as I can see. This is very frustrating and I would appreciate help.
    Thank you!

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  16. MTGO crash after login

    very often after a login i have a client crash, if y close and relog the problem seems solved, but next time i log it crashses again.
    I tried to re-install the client several times, even a clean reinstall with your guide.
    https://mtgo-support.wizards.com/hc/en-us/articles/360037665192-How-do-I-reinstall-or-perform-a-clean-installation-of-MTGO-

    in last league i had to relog during a match and almost timed out.

    please, would need a solution to don't have the crash anymore

    1 vote

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  17. Magic Arena crashing

    Game crashing after trying to build a deck

    1 vote

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  18. 1 vote

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  19. mtga still down for maintenance

    There was an update earlier, and when I tried to lig in, the game shwed me a message " system is down for maintenance ". I closed the program and reopened it a few times with no change.
    I've re-installed it a few times and it still shows the same message
    I tried to re-install using the MSI installer and still shows the same message "system is down for maintenance"

    1 vote

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  20. Client Unresponsive during matches

    The client constantly freezes when I receive priority. The freezes get longer and more frequent the longer the client is open. I have lost from timeout multiple times do to this issue, with some turns losing up to a whole minute do the periodic freezing when receiving priority. So that can be, and has been, 2 minutes lost per turn cycle because of client issues.

    1 vote

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