MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Games says update.

    Games says to update I go to my play store and there isn't an update for it.

    1 vote

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  2. Cannot download MTG Online

    Moved to a new PC and need to redownload modo. Pressing the download now button on the MTG Online Home page briefly opens a new page but does not actually download a file. Tons of other programs download fine, so it is not some sort of browser or pc issue. Mousing over the button shows that it links to an executable (.exe) file.

    2 votes

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  3. Unable to change installation location

    I am unable to change where my game is installed. It will automatically install onto my C: drive however it needs to be on my D: drive as it has the most space free.

    1 vote

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Cannot create account

    I cannot create my account. I fill in my date of birth and country and it says, "This account cannot be created. Please contact Wizards Customer Support for assistance." I am over 13 and eligible as far as I can see. This is very frustrating and I would appreciate help.
    Thank you!

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  5. MTGO crash after login

    very often after a login i have a client crash, if y close and relog the problem seems solved, but next time i log it crashses again.
    I tried to re-install the client several times, even a clean reinstall with your guide.
    https://mtgo-support.wizards.com/hc/en-us/articles/360037665192-How-do-I-reinstall-or-perform-a-clean-installation-of-MTGO-

    in last league i had to relog during a match and almost timed out.

    please, would need a solution to don't have the crash anymore

    1 vote

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  6. Magic Arena crashing

    Game crashing after trying to build a deck

    1 vote

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  7. 1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  8. mtga still down for maintenance

    There was an update earlier, and when I tried to lig in, the game shwed me a message " system is down for maintenance ". I closed the program and reopened it a few times with no change.
    I've re-installed it a few times and it still shows the same message
    I tried to re-install using the MSI installer and still shows the same message "system is down for maintenance"

    1 vote

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  9. Client Unresponsive during matches

    The client constantly freezes when I receive priority. The freezes get longer and more frequent the longer the client is open. I have lost from timeout multiple times do to this issue, with some turns losing up to a whole minute do the periodic freezing when receiving priority. So that can be, and has been, 2 minutes lost per turn cycle because of client issues.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Connection

    I keep getting a login issue, it says that there is a system deployment issue and that I should contact the vendor which would be you.... What do I do?

    10 votes

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  11. access issue

    Hi,
    Actually I've this problem, even if uninstalling and reinstalling:

    MagicExceptionType: MagicException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now close.
    ExtraDetails:
    InternalDetails: The task 'Initializing card data' failed to complete.
    in WotC.MtGO.Client.Model.Core.TaskManager.<>cDisplayClass28_0.<RaiseCompletedEvent>b0(Object <p0>) in C:\CM\workspace\releasenext\source\windows\clients\Shiny\Model\WotC.MtGO.Client.Model.Core\TaskManager.cs:riga 339
    in System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    in System.Windows.Threading.DispatcherOperation.InvokeImpl()
    in System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    in MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
    in System.Windows.Threading.DispatcherOperation.Invoke()

    4 votes

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  12. Update/Install download times out

    Update/Install download times out
    Always times out after about 88 MB downloaded. Won't even finish downloading. Have tried on 2 separate computers so likely not a cache issue.

    1 vote

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  13. Update/Install download times out

    Update/Install download times out
    Always times out after about 88 MB downloaded. Won't even finish downloading. Have tried on 2 separate computers so likely not a cache issue.

    1 vote

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  14. mtgo crashes between games

    this has been happening for the past 2 weeks even after several clean installs

    2 votes

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  15. League could not process

    mol could not process my match and ended it

    1 vote

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  16. Dargo causes a looping crash when cast for various reasons.

    I have had a gamebreaking bug twice now in the commander phantom draft league. One while I was casting Dargo from command zone and Once while an opponent was. The first time it looped for a while and since I was the active player I lost due to inactivity since it was using my time. Fine whatever the table got points and could vote. The second time Just occurred. I had lethal for the table, an opponent portent of betrayaled one of my commanders, swung with it and then tried to sacrifice it to dargo but did not have the…

    2 votes

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  17. MTGO going slower after playing

    I have a good computer, but only with mtgo it goes slower and slower after playing a couple of games. I need to close and open the software again, and I've lost a lot of league games because of this.

    1 vote

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  18. 1 vote

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  19. can' t start mtgo

    i don t have any connection problem, but most of the times i open mtgo on my laptop it gives me a fatal error and close the app. i can only disinstall and reinstall but it s sooo annoying.

    2 votes

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  20. Client download doesn't work

    I have a new pc, buy I cannot download the MTGO client.
    Link doesn't work

    1 vote

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