MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



  • Hot ideas
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  1. MTGO Server Status updates?

    Just to make sure that I sent this out! (Again) When will servers be up later today.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Frozen game during last tutorial mission for green android

    Game freezes, just spins and says waiting on server. Unable to connect for last mission to complete the green tutorial. I can do regular one on one matches but the tutorial simply won't connect me to anyone so that I can finish the quest line

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Error when launching downloading app

    When launching the app, I get the below error message. Hitting retry gets you back to the same spot. I have uninstalled and reinstalled multiple times. I have updated my device. The only fix I have found is to restart the device and relaunch. Sometimes it works and sometimes it doesn't, Sometimes I spend an hour restarting my computer over and over again and it still doesn't work. Sometimes, I restart it once and it works. I have found no pattern to when it works versus when it doesn't.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Game automatically starts up when I reboot the computer

    1.   Give us the steps to reproduce the bug
      

      Start the computer

    2.   Note which platform you’re using (PC, Mac, Android, or iOS)
      

      PC

    3.   Enter the actual results you’re experiencing
      

      The game installed starts up and asks permission to install the game. You say yes, sure, then it will do something then takes you to the login page for the game.

    4.   Enter the expected results of the feature
      

      The feature I have in mind is when the computer reboots, an installer would NOT run, the game would not load, and I would not have to deal with this!

    5.   Add any relevant screenshots/videos
      
    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Won't load collection and then crashes the client

    Seems like the client crashes, then the message in the uploaded pic appears and doesnt let me do anything else. I have already uninsalled and reainstalled the client.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. IOS iPad Unable to log in

    On iPad I was auto logged out and now on log in I keep getting told my Email or PW is incorrect despite being able to use it to log in to the Desktop client.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Was playing a match against someone playing a Legacy Bomberman deck. Game 2. He moved to combo off, sacrificed a Ranger-Captain of Eos, an

    Was playing a match against someone playing a Legacy Bomberman deck. Game 2.

    He moved to combo off, sacrificed a Ranger-Captain of Eos, and then Sacrificed a Lioneye Diamond.

    The game immediately crashed, played through the entire game again at an incredibly rapid speed, and then crashed and restarted - after the game started, neither of us could play cards, and it immediately moved to end step for all turns.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. your harsh

    your app uses 100% of cpu and pulls 1000 mb of memory during play huge lags and not responding comes up alot. that has only happened sense last two updates.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Magic: The Gathering Arena Mobile Game Will Not Download To My Android Devices

    I have been trying to install the new mobile Arena and have been very unsuccessful. The Article at https://magic.wizards.com/en/mtgarena says that the app is android friendly, but it will not install on either of my android devices; see attached screenshots.

    Super excited to be possibly playing on my mobile's soon.

    Thanks.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. Computer freezes at "Loading Initial Scene"

    For the past two weeks, MTG Arena will not open. It sits at "Loading Initial Scene" and will not go further than that.

    This has occurred ever since the Strixhaven update was launched. Do I have to wait until the next set before this program works?

    Or am I permanently locked out of Arena? If I'm permanently locked out, I'd like a refund for the gems I have bought, and for my collection of wildcards.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Computer freezes at "Loading Initial Scene"

    For the past two weeks, MTG Arena will not open. It sits at "Loading Initial Scene" and will not go further than that.

    This has occurred ever since the Strixhaven update was launched. Do I have to wait until the next set before this program works?

    Or am I permanently locked out of Arena? If I'm permanently locked out, I'd like a refund for the gems I have bought, and for my collection of wildcards.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Computer freezes at "Loading Initial Scene"

    For the past two weeks, MTG Arena will not open. It sits at "Loading Initial Scene" and will not go further than that.

    This has occurred ever since the Strixhaven update was launched. Do I have to wait until the next set before this program works?

    Or am I permanently locked out of Arena? If I'm permanently locked out, I'd like a refund for the gems I have bought, and for my collection of wildcards.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mtga direct challenge

    I am not able to play or see my friends on mtga. On my iPhone and iPad I can’t even see my list of friends. On my MacBook, I can see my friends but not challenge then

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. error login

    i cant identify my account in the game database..I can only play on the mobile .

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. long time to log in

    after an update on mtgo, there is a long time , hours, to log in, it says there are connection problems, but instead the connection is there and it goes fast for the rest. I have already tried to reinstall

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Interface issue

    Interface issue, I can't see my daily quest and friend's menu anymore. It desapear yesterday. This morning I was able to see again the icone, but it was gone after a match. I desinstall the client, ddl the new one, and nothing change. Mobile and comptuer. (I'm using PC and phone android.)
    I can't see what the daily request... I'm loosing opportunity to earn exp and coins !

    Please help.

    4 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. every player lagging 10-20 seconds each action

    Playing commander, each player is complaining about how there is serious wait time after every action, making games unplayably slow. One player said its been happening for over 10 hours. (right now its 7:11 am pst 4/16/21)

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. MTGO glitch

    Hello. Long time player here. I love the game. Check out this glitch on MTGO. I created a highlight on my twitch for your review. I hope this helps. Keep up the great work on my favorite game! Glitches happen and I understand.

    https://www.twitch.tv/videos/988981648

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. MTGO Running very slowly

    every time the phase is passed to MTGO to process, it takes FOREVER. Everything is running slower than usual

    1 vote

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