MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. MTGO Running very slowly

    every time the phase is passed to MTGO to process, it takes FOREVER. Everything is running slower than usual

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can't connect to the App on Iphone -

    Hi,

    The app doesn't start...
    I deleted the app... and new install. No more starting...

    Thank's for your help.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Friend’s status becomes offline when their phone is locked

    I’m using an iPhone 11 Pro Max and my girlfriend uses an iPhone 7 Plus. We both open the game and I see her on my friends list as online. She leaves her phone for a while, it locks, and she becomes online on my friends list. She unlocks her phone with the game still active but she still appears offline in my friends list. She sends a challenge invite to me and I receive it, but when I tap on it (bottom left corner of the screen), the challenge disappears and she stills appear offline. She has to restart…

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. MTGO Servers are Lagging compared to any online game, it appears there is a Server Optimization problem in 2021

    People online are claiming Arena and MTGO run on the same servers... which to me as a 2007 computer science minor from NYU, this suggests a mangement problem as they should not be on the same servers given MTGO should be running on whatever servers they had back in 2015 or so... MTGO is not Unity.. the two will have issues trying to be on the same servers.

    Arena runs fine... MTGO looses me seconds on a clock and I find myself being distracted by the lag issues that were not a problem back in 2012-2017...

    I have no idea…

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. retrieving asset manifest

    The game just doesn’t start.
    Its stuck on „retrieving asset manifest“.
    The problem occurs on every device: iPad, iMac, Macbook.
    Workaround: Using a Phone-Hotspot.. but i wont spent any more money on extra-mb on my phone. Already spent too much on it for a „free to play“ game. This has to be possible via normal internet connection (wifi).
    Wish this bug could be fixed finally. No gaming until then.
    Sad & angry!

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Startup Black screen after today last update

    Good Afternoon, i need to report a bug after today last update. On start MTGArena it still showing black screen after files load, I see also this bug on my friends computers that i play MTGArena everyday.

    My system info:
    Windows 10 pro 64bits
    Intel i5 10400F
    GTX 1660 Super

    7 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. blackscreen after loading screen

    After downloading the new version of magic today on my smartphone and PC it showing the loading screen but after this the overview doesnt load and stays black, music is playing in the background and pressing esc giving you a sound feedback but nothing is showing up

    1 vote

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  9. problem 2146233088

    i cant enter in the mtgo due to this problem

    1 vote

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  10. Launching Application Error

    When I click on the shortcut, a "Launching Application" window (see attachment 1) opens for a few seconds then closes, and the nothing else happens. If I look at the Task manager, the "MainNavigation" process runs for a couple seconds, then disappears.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Lag, Misclick, Game Becoming Unplayable

    Whenever I play the game for multiple rounds. My actions become slower and slower until the game is completely paused. It's like the game is trying to go to full screen mode (which there isn't one) and then it snaps back into place. I don't have a good screenshot, but it's very frustrating and I'm on a fairly new computer. In Round 3 of my most current league I was left with 5 minutes on the timer, because my game was pausing for minutes at a time between click actions.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. unable to reconnect

    the game freezed, i log off and wasn't able to reconnect in time to re join the game

    1 vote

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  13. unable to move opening hand/mulligans

    I have had multiple matches where I won the die roll for first but when I selected yes to play first the game client would not accept it and it would restart the game and ask me again if I would like to play first. on one occasion it made it to mulligans but then it wouldn't let you choose to mulligan or keep.
    Match #237876360 Game #754851068 for reference.

    3 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. requesting format data

    When ever I open up the game it starts going through the loading process and stops abruptly at "Requesting Format Data." This has so far happened to a number of new players including me and I believe it is so related to the opening of new accounts in the game.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. App validation failed

    After downloaded setup, this is the result of it's execution

    1 vote

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  16. unable to update client

    hello, My client has been unable to update for the last 3 or 4 days. I have uninstalled and reinstalled to no avail. I continue to recieve this error message during the load/update process.

    1 vote

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  17. Connection cut-out mid draft

    The game shut down at the start of the premier draft, possibly costing me a token. I reconnected twice before the client had to validate the asset files to ensure stability.

    1 vote

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  18. installer

    There was an update today and I can't install it. My PC never was able to run the .exe installer file, so I've always went for the .msi from this link:
    https://forums.mtgarena.com/forums/threads/58489

    Problem is, the .msi from this link wasn't updated along with this new update (as you can see, the post was edited last time by the adm 20 days ago).

    I have no idea what to do.

    1 vote

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  19. Games says update.

    Games says to update I go to my play store and there isn't an update for it.

    1 vote

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  20. Magic Arena crashing

    Game crashing after trying to build a deck

    1 vote

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