MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. 11/19 Trade Disabled

    Can't open trade windows.

    18 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. WIll NOT LOAD

    Does anyone know the fix from Tuesdays the 16th's issue? I can not log into my account. I flushed my DNS and Winsock reset, as well as reinstalling MTGA on my laptop. This is a high grade machine and has had no issue running Arena before the 16th. I dropped some cash on the K-Remastered set and am annoyed I can not get in. Please help!!

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Magic online not starting

    Error: "Your connection to magic online has failed. Please verify that you are connected to the internet and try again."

    The app worked literally last night, a few hours ago.
    I shut down my firewalls. Restarted my computer. Checked mtgo server.

    This shouldn't happen, I'd like to play my final vintage cube match before the league closes in a couple hours. Not happy with this product right now.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. CAN NOT INSTALL GAME

    downloader does not work, will not install game, an error has occurred attempting to install magic the gathering online

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. can't install mtgo

    after update, i can't install MTGO.

    I do all you suggest in reinstal page, but i can't install anyway.

    In twitter you say the problem is solved, but not for me...

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. CAnnot update or install modo after todays downtime

    managed to get the update file through chome security but when i run it throws application cannot be started please contact application vendor
    attached is the details file

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. still cant update or install mtgo... whole day of cube down the drain..

    still cant install new update or clean install of modo and cube ends tomorrow arggg

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't reinstall MTGO after client doesn't auto-update.

    tried logging into MTGO client(already installed on Windows 10) and says client is out of date. Need to restart to update client. I restart but client doesn't update. I uninstall and try to reinstall and it gives me an error:

    "

    6 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cannot start application after MTGO maintenance today

    After todays scheduled maintenance I cannot connect. I get an error message it is already installed from another location. I rebooted the computer. I have no idea what else to do

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cant install after Update 18/11/2020

    I cant install Magic online anymore after the update today I did a complete uninstall and also cleard the ClickOnce cache. After some more digging some friends of mine looked into my install log and saw that the SLL Certificate for my region might not be in order I will attach the Log from the installer

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cant Dowload MTGO

    error occurred trying to download 'http://mtgoclientdepot.onlinegaming.wizards.com/MTGO.application'

    i GET THIS ERROR WHEN I TRY INSTALL

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Wont install

    MTGO will not install on my computer please help i have a cardhoarder order waiting

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. It wont connect

    It won't fully connect. gets stuck on loading screen with the colored dots.

    worked after I reinstalled last night but is struggling to connect again tonight.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. currently waiting

    after repeatedly restarting the game i am stuck on the "currently waiting" queue screen as soon as i start up the game.

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. scute

    I had 500+ Scute Swarms and it crashed the client (6 land drops in a turn). I just wanted more lotus mana so I could give haste and swing.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Given a lose when opponent's timer went to 0

    I was playing a draft match and the opposing player never started their play and their timer went to 0:00 yet I was given the lose even though I still had my full 25:00 remaining on my timer. This is the second time that this has happened to me within the last week. I did not report it the first time, but was unable to let it go again.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. No Acteivation email

    I have to re-activate my account, and the code sent in the activation email wont work. I requested a new activation code, and nothing happened. No new email with a new activation code in my inbox, nor my spam folder.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. MTGO download link does not work in modern browsers

    The current MTGO downloader is located here: https://magic.wizards.com/en/mtgo#download-now

    The "download now" button downloads an exe, which is widely regarded as a security flaw and modern browsers do not allow it unless workarounds are employed. You need to test this page with modern browsers to make sure people can download the game.

    This issue was discovered on Windows 10 x64, Chrome version 86.0.4240.75 (Official Build) (64-bit)

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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