MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Client Not Connecting

    8:30 am EST on 8/30, I am getting a message saying MTGO cant connect, Im getting a message saying check my connection to the internet which is definitely working fine. I also see a messages saying MTGO is under going maintenance but nothing is showing is on the schedule

    3 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to sign in or reset password in app.

    Unable to sign in or request to reset password in the MTG Online (PC)app.

    No more to say other than what the app tells me. Contact support, I know my password and display name is correct, so I need your help on this.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Mtg Online will not let me login

    I made my account and then tried to login. When i hit login after entering my information it pops up a message saying "Please verify your screen name and password are correct,d then try again. If this issue persists please try resetting password then contact support". Well I tried to reset my password then it pops up and says " something has gone wrong. Please try again".

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. 2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot open client

    Entered a double masters draft, in pack 1 pick 1 computer blue screened. restarted computer, cannot open mtgo client. will not even make error message, just will not open. Restarted computer, same thing happened. Un installed and Re installed client, still does not work. I just want to know what I drafted and i can't log in at all.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. 26 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Disconnection Resulted in a Draw

    My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.

    19 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. update and install

    Hello.
    My problem begun july 16 2020 when an update showed to install.

    I start my MTGArena then it says it will download the update, then when finished it says that will begin to install then the window disapear suddely. The execution stops without any warning or error message.

    Then I uninstalled the Game and I'm trying to instal it again but it just do almost the same, it begin to execute the executable file than stops suddely without any warning or maessage.

    Then I can't play since.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. mtg arena não instala

    amiugo estou com o mesmo problema. fui acessar o jogo hoje e me apareu a tela que eu deveria atualizar o jogo.. baixei no site oficial, mas na hora de executar para atualizar o joigo, clico no executável e nada acontece. já desbloquiei o arquivo, já executei como administrador mas nada resolveu.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    3 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    3 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. 61 votes

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    21 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Playing on Parallels (MAC) Virtual Machine

    Lag, disconnects, and other connection based errors related to playing Magic Online using a Virtual Machine running Windows OS on a Mac.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. I can't get in the game says my account is inactive but I played every day

    I can't get in the game says my account is inactive but I played every day

    1 vote

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Desconecccion sin causa

    Se cierra el juego sin causa durante una partida, no tira ningun error y luego no te deja volver a entrar ya que se vuelve a cerrar.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. mtga leaves during the game

    mtga leaves during the game and I can't return, when I opened the game again I enter the last game and leave again. no error message is displayed.

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. MainNavigation.exe Has Stopped Working

    For when Mainnavigation.exe stops working.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Personal info not saving/ not possible to make purchases on the game

    I cannot save my address info on the game, therefore it is not possible to purchase the account upgrade kit since everytime I click on Checkout pops up the address info

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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