MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    3 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. 64 votes

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    21 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Playing on Parallels (MAC) Virtual Machine

    Lag, disconnects, and other connection based errors related to playing Magic Online using a Virtual Machine running Windows OS on a Mac.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. I can't get in the game says my account is inactive but I played every day

    I can't get in the game says my account is inactive but I played every day

    1 vote

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Desconecccion sin causa

    Se cierra el juego sin causa durante una partida, no tira ningun error y luego no te deja volver a entrar ya que se vuelve a cerrar.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. mtga leaves during the game

    mtga leaves during the game and I can't return, when I opened the game again I enter the last game and leave again. no error message is displayed.

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. MainNavigation.exe Has Stopped Working

    For when Mainnavigation.exe stops working.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Personal info not saving/ not possible to make purchases on the game

    I cannot save my address info on the game, therefore it is not possible to purchase the account upgrade kit since everytime I click on Checkout pops up the address info

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. whole game is dissappointing

    I have been playing magic the gathering since 2010 and i have invested alot of money in the game and recently i decided to play online versus actual cards try different style and i have never been so dissapointed with all the lag in the game and the unfriendly userface and how far behind the cards are tried to upload some of mine from theros and ikoria and would not upload for there is no reason i should buy cards twice for offline and online and tried to upload a mutate deck and would not accepy them and there is…

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. Offspring's revenge bugged? (Plus report page is bug)

    EDIT: Your report page is bugged and doesn't give me the option to pick the category game play report bug. See Screenshot.

    I also wanted to report on the card. Offspring's revenge on a possible bug.

    Opponent has offspring's Revenge with a lot of creatures in their graveyard.

    Like a drakuseth dragon. I used a Elspeth nightmare to eventually empty their graveyard. The opponent is still able to access their grave yard exile to use their offspring's Revenge. Is this bugged? They didn't target any card from their graveyard. There's nothing there.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Installer not working

    I've been trying to install MTGO for a while now and every time it goes through the process of downloading the files but every time at the end it says that the application validation has failed. I attached the full error details but here's the relevant part:
    Activation of http://mtgoclientdepot.onlinegaming.wizards.com/MTGO.application resulted in exception. Following failure messages were detected:
    + File, Home_Image.png, has a different computed hash than specified in manifest.
    It seems like the error is happening because an image is different than what the installer expects?

    3 votes

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    3 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Locked out/no connection to Magic Online

    I have been locked out of my MO and have been unable to log in since around 23:30 on 5 June (JST).

    6 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Connection

    I keep getting a login issue, it says that there is a system deployment issue and that I should contact the vendor which would be you.... What do I do?

    10 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. I can't create an account

    I can't create an account! Please help me!

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    25 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. Magic Online "Out of Date" Error Message in Client

    MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.

    18 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. game crashes everytime i try to reconnect after i lose connection,and then reconect. causeing me to time out multiply time

    anytime I lose connection while in a match and then reconnect the game become unresponsive and crashes and logs me out, this has cause me to lose multiply game

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    74 votes

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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. cierre de el sistema

    el programa se reinicia, se cierra en plena partida

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. High CPU usage

    After the release of Ikoria the CPU usage is constantly on a 100% , making the game unplayable. It was totally fine with a smooth experience before Ikoria. I have two drafts I can not even complete. I can not play the game at this time

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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