MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. compte vide apres bug java

    bonjour, après avoir réinstaller mtgo, car il planter sur un bug java a l'ouverture. je me reconnecte et j'ai plus rien mon compte est complément vide

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cannot create account

    I cannot create my account. I fill in my date of birth and country and it says, "This account cannot be created. Please contact Wizards Customer Support for assistance." I am over 13 and eligible as far as I can see. This is very frustrating and I would appreciate help.
    Thank you!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cannot create account

    I cannot create my account. I fill in my date of birth and country and it says, "This account cannot be created. Please contact Wizards Customer Support for assistance." I am over 13 and eligible as far as I can see. This is very frustrating and I would appreciate help.
    Thank you!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. MagicExceptionType: MagicException Severity: Fatal

    MagicExceptionType: MagicException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now close.
    ExtraDetails:
    InternalDetails: The task 'Initializing card data' failed to complete.
    em WotC.MtGO.Client.Model.Core.TaskManager.<>cDisplayClass28_0.<RaiseCompletedEvent>b0(Object <p0>) na C:\CM\workspace\releasenext\source\windows\clients\Shiny\Model\WotC.MtGO.Client.Model.Core\TaskManager.cs:linha 339
    em System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    em System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    em System.Windows.Threading.DispatcherOperation.InvokeImpl()
    em System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    em MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
    em System.Windows.Threading.DispatcherOperation.Invoke()
    em System.Windows.Threading.Dispatcher.ProcessQueue()
    em System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Could you please put a reconnect to server button in the settings screen. That way when we know the game is unresponsive we can press.

    Please make a "Reconnect to Server" button in Settings... If game becomes unresponsive we can press to reconnect without having to wait and lose a turn and the game we are playing...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. I can't get in the game says my account is inactive but I played every day

    I can't get in the game says my account is inactive but I played every day

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. MainNavigation.exe Has Stopped Working

    For when Mainnavigation.exe stops working.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. "Application cannot be started" error whenever I download an update

    Whenever I open the exe, and there is an update, after install, it can never open MTGO. I have to uninstall all of MTGO and reinstall. Please fix this! It has been going on for at least a year. Look at attached error file.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. brought to debug screen on reconnect

    I was in a draft game and my computer rebooted. upon relaunching Arena, it said there may be asset corruption and it needed to do a check. After the check, I was brought to a debug screen (screenshot attached).

    I closed Arena and relaunched and was brought to the home screen but I had lost my game (timed out most likely)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. update and install

    Hello.
    My problem begun july 16 2020 when an update showed to install.

    I start my MTGArena then it says it will download the update, then when finished it says that will begin to install then the window disapear suddely. The execution stops without any warning or error message.

    Then I uninstalled the Game and I'm trying to instal it again but it just do almost the same, it begin to execute the executable file than stops suddely without any warning or maessage.

    Then I can't play since.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. I can't create an account

    I can't create an account! Please help me!

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. game crashes everytime i try to reconnect after i lose connection,and then reconect. causeing me to time out multiply time

    anytime I lose connection while in a match and then reconnect the game become unresponsive and crashes and logs me out, this has cause me to lose multiply game

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mtg Online will not let me login

    I made my account and then tried to login. When i hit login after entering my information it pops up a message saying "Please verify your screen name and password are correct,d then try again. If this issue persists please try resetting password then contact support". Well I tried to reset my password then it pops up and says " something has gone wrong. Please try again".

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. cannot download client after an update

    performed every suggestion at this article: https://mtgo-support.wizards.com/hc/en-us/articles/360037665192

    Error:
    + Downloading http://mtgoclientdepot.onlinegaming.wizards.com/3.4.114.4042.20200428090330/Audio/General/UI_ZOOM_IN.wav did not succeed.
    + The operation has timed out.

    Operating System: Windows 10

    Troubleshooting Steps Performed
    - Uninstall/reinstall
    - Reset Winsock

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cannot open client

    Entered a double masters draft, in pack 1 pick 1 computer blue screened. restarted computer, cannot open mtgo client. will not even make error message, just will not open. Restarted computer, same thing happened. Un installed and Re installed client, still does not work. I just want to know what I drafted and i can't log in at all.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. cierre de el sistema

    el programa se reinicia, se cierra en plena partida

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. mtg arena não instala

    amiugo estou com o mesmo problema. fui acessar o jogo hoje e me apareu a tela que eu deveria atualizar o jogo.. baixei no site oficial, mas na hora de executar para atualizar o joigo, clico no executável e nada acontece. já desbloquiei o arquivo, já executei como administrador mas nada resolveu.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base