MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. System.Deployment.dll : 4.8.4270.0 built by: NET48REL1LAST_C clr.dll : 4.8.4420.0 built by: NET48REL1LAST_C dfdll.dll : 4.8.4270.0

    System.Deployment.dll : 4.8.4270.0 built by: NET48REL1LASTC
    clr.dll : 4.8.4420.0 built by: NET48REL1LAST
    C
    dfdll.dll : 4.8.4270.0 built by: NET48REL1LAST_C
    dfshim.dll : 10.0.19041.1 (WinBuild.160101.0800)

    ORIGINI
    URL distribuzione : file:///C:/Users/delba/AppData/Roaming/Microsoft/Windows/Start%20Menu/Programs/Wizards%20of%20the%20Coast,%20LLC/Magic%20The%20Gathering%20Online%20.appref-ms%7C
    Server : AkamaiNetStorage

    RIEPILOGO ERRORI
    Quello che segue è un riepilogo degli errori. Informazioni dettagliate su tali errori sono disponibili più avanti nel registro.
    * L'attivazione di C:\Users\delba\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Wizards of the Coast, LLC\Magic The Gathering Online .appref-ms| ha causato un'eccezione. Sono stati rilevati i messaggi di errore seguenti:
    + Per eseguire l'operazione richiesta è necessaria l'esecuzione con privilegi elevati. (Eccezione da HRESULT: 0x800702E4)

    RIEPILOGO ERRORI TRANSAZIONE ARCHIVIO COMPONENTI
    Nessun errore di…

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  2. infinite loading screen

    i log in to spelltable and get stuck on infinite loading screen

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Can't reset password

    I can't reset my password because mtgo and mtga share the same email. Since they both use wizards support it changes the password for arena.

    2 votes

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  4. Change Adress

    I cant change my billing adress on Brazil, the button confirm is not apear.

    1 vote

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  5. 76 votes

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    21 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Problem connecting

    I can't connect for hours. I already uninstalled and installed the game but I can't conceive it always has the same error when trying to connect. Can someone help me

    1 vote

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  7. 3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Desconectado

    Não consigo mais logar na minha conta!
    Toda vez aparece esta mensagem de desconectado

    4 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Falha de autenticação

    Estou com problemas pará fazer.o login ,está apresentando falha na autenticação

    3 votes

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  10. server disconnect

    I got into a draft with others and by pick 5 i kept getting "disconnected from the server" pop ups. tried logging out and in but that didnt resolve anything so the game picked the cards for me i guess. Now i cant log in back to the game.

    2 votes

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  11. Startup Black screen after today last update

    Good Afternoon, i need to report a bug after today last update. On start MTGArena it still showing black screen after files load, I see also this bug on my friends computers that i play MTGArena everyday.

    My system info:
    Windows 10 pro 64bits
    Intel i5 10400F
    GTX 1660 Super

    7 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  12. unable to trade

    After about 24 hours playing MTGO, suddenly I was unable to trade. I wrote an email to the support team. They told me it was a mistake triggered by a purchase I made, and that they were going to fix it.

    That was three weeks ago, and I am still unable to trade. I even wrote two more emails to the support team that got no answer! I am starting to think that Wizards does not care about players at all, and I am very disappointed with them right now.

    I hope they solve this problem soon, but three weeks…

    1 vote

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  13. Waiting for the server in game

    Hello
    in game I recieve during the play always "Waiting for server" on my Windows PC. This issue occurs with WLAN and LAN and the internet connection was always good. Tried different graphic settings, tried several times to reinstall the game and also to run it as administrator. This issue keeps popping up and makes it impossible to play a game.
    This issue occured some days ago, then it didnt and now it shows up again.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Activation code not received

    After registering I was asked to enter activation code, but unfortunately I didn't receive any. Forgot password option works fine and allows me to change password (I've received notification), however activation code is still missing. I don't see any option to resend it. I would be very grateful for the help.
    Regards

    4 votes

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  15. Automatic game closure

    When I try to select a deck before playing a game (no specific game concerned), the game shut off to let me back in Windows.

    The issue started yesterday, today I did the update of the game and it still the same.

    As I had no error message, I can't provide you a screenshot.
    Please help.

    1 vote

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  16. Impossible connexion

    Impossible connexion ,time out but my connexion is really fast .

    3 votes

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  17. status.wizards.com goes to a broken page. Suggest fix of subdomain. Moneyz please lolz

    status.wizards.com goes to a broken page. Suggest fix of subdomain. Moneyz please lolz, im kidding. For real though it goes to a 404, just figured I would let you know.

    1 vote

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  18. 1 vote

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  19. I think my account was stolen

    THE WORST SUPPORT SERVICE EVER!!!

    It's been more than a week since my account was hacked and my cards were stolen. I asked support to check what happened and so far no response. wizards is the worst gaming company ever

    1 vote

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  20. Login error

    Não consigo fazer o login. Diz que houve uma falha no login e pede para reconectar. Porém, não é possível de fazer seja no mobile ou desktop.

    3 votes

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