MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Unable to open trade with bots or friends.

    I can't get a trade window to open up.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  2. My account is no longer active

    I tried to log in mtgo and a message appear saying my account is no longer active, i did not recive any email or anything to.
    What went wrong?

    2 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  3. login fail

    Repeatedly tried to login to MTG Arena, gets to the loading of the localization data then I get dumped back to the original login screen and having to reinput the password. Have reset the password and the same thing happens. It was working fine yesterday, autologin was working (21 November), now it doesn't. Anybody have any idea what's happening ?

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    75 votes

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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Cant log in

    When I try to log in on my Android I keep getting an error msg that I have lost connection with the server. I cleared my browsing cache and data and restarted my Andoid device.. I still get this message. Can you provide any advice? Please send response to photorob52@gmail.com. Thanks

    1 vote

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  6. Problem

    I can't connect for hours. I already uninstalled and installed the game but I can't conceive it always has the same error when trying to connect. Can someone help me

    1 vote

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  7. Login problems

    Cannot log in always connection lost even tho, all servers are up. Tried reinstal,PC and phone. Another internet connection all fails.

    1 vote

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  8. Connection Lost

    "You have lost your connection to the server."

    On my iphone mid game in a draft my game dropped and I got a Connection Lost error. I tried restarting my game, my device, checked for updates, tried a different network connection, used wifi and celluar, relogged on multiple times, and nothing helped. I then jumped on my PC and tried the same thing and the issue was on my PC as well. All the servers are listed as online on MTG arena status. Please assist me in getting this fixed.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Wont let me log into game

    So this happens to me everyday and I'm getting sick of it it signs me out and now it litterly won't sign me back in

    1 vote

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  10. Network problem

    I'm not able to join any games but can still buy from the shop, refresh quest, or modify my deck. The network connection is also fine when I send mail and upload this message.

    1 vote

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  11. Unable to Login

    That’s the message I get when I launch the app on any of my devices. It offers a log out option, which I do, and still get the same message.

    4 votes

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  12. Account is no longer active after making purchase

    After making a purchase on my account, I was kicked out.

    When trying to login, I receive a message that states my account is no longer active and that I should contact customer support.

    The online chat support has shown as offline for a couple of days and it seems nobody has viewed my support request.

    what's the way forward if I cant get a hold of anyone?

    1 vote

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  13. Unable to do any events or any game play telling me connection error

    This new update that just got released has been giving really bad connection problems telling me unable to join event when it’s just a regular matchup

    1 vote

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  14. Critical Error after latest update

    I am getting a critical error on 6/20/2021 after the latest mtgo update. I am able to log in and then when the game tries to load the home page, it crashes. The first time, my entire computer shut down. Now just MTGO crashes.

    The site won't let me upload the jpeg or png?

    2 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  15. 2 votes

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  16. Servers Down again

    So...have you noticed your servers are down again? despite the fact it says they're up on your status webpage...

    2 votes

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  17. Memory Leak

    I am getting horrible memory leaks. the client starts at about 1200 MB of RAM usage, and gradually climbs to about 1600 where it becomes very slow

    it takes about a match to a match and a half to result in this

    12 votes

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  18. Loggin in

    Sono connesso con l'accout sul sito Wizards, ma il gioco Magic non mi fa connettere usando gli stessi dati ( ho cambiato PSW 2 volte per provare, e il risultato è sempre lo stess)
    Sono iscritto almeno da 6 mesi e questo tipo di problema non mi era mai capitato

    2 votes

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  19. Ja fazem meses que não consigo acessar o magic online pelo celular

    Depois da última atualização não consegui mais acessar minha conta mostra procurando servidor então a tela fica preta e volta a carregar novamente e ir para a área de login de novo.
    Já desinstalei e instalei, realizei tudo que recomendam, tentei em diversas redes wi fi e não obtive sucesso.
    Já não sei o que fazer para resolver isso.
    Estou quase desistindo de jogar

    1 vote

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  20. 11/19 Trade Disabled

    Can't open trade windows.

    19 votes

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