MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Magic Online "Out of Date" Error Message in Client

    MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.

    18 votes

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  2. Forced MTGO Update after Crash

    In between rounds 1 and two i was forced out of magic online. I tried to open magic online again and it was a forced update. I then tried to open magic online on another computer and it too is forcing me to update.

    By the time I am able to rejoin tournament i will imagine I will get a round 2 loss. This scheduled update has interrupted tournament play resulting in me being over 10 minutes late to round 2, i nearly had forfeited the game.

    23 votes

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  3. every player lagging 10-20 seconds each action

    Playing commander, each player is complaining about how there is serious wait time after every action, making games unplayably slow. One player said its been happening for over 10 hours. (right now its 7:11 am pst 4/16/21)

    1 vote

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  4. MTGO glitch

    Hello. Long time player here. I love the game. Check out this glitch on MTGO. I created a highlight on my twitch for your review. I hope this helps. Keep up the great work on my favorite game! Glitches happen and I understand.

    https://www.twitch.tv/videos/988981648

    1 vote

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  5. MTGO Game slows down after running for a game or so

    On my desktop PC which is far above the requirements the game slows down dramatically after playing for more than 10 minutes. There is huge lag between taking an action and the game updating.

    This started happening maybe 3 weeks ago.

    I have tried reinstalling MTGO, it is not a connection issue, I can play on my surface pro far inferior to the desktop with no issues.

    5 votes

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  6. Can't connect to the App on Iphone -

    Hi,

    The app doesn't start...
    I deleted the app... and new install. No more starting...

    Thank's for your help.

    1 vote

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  7. Magic online not starting

    Error: "Your connection to magic online has failed. Please verify that you are connected to the internet and try again."

    The app worked literally last night, a few hours ago.
    I shut down my firewalls. Restarted my computer. Checked mtgo server.

    This shouldn't happen, I'd like to play my final vintage cube match before the league closes in a couple hours. Not happy with this product right now.

    3 votes

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  8. Friend’s status becomes offline when their phone is locked

    I’m using an iPhone 11 Pro Max and my girlfriend uses an iPhone 7 Plus. We both open the game and I see her on my friends list as online. She leaves her phone for a while, it locks, and she becomes online on my friends list. She unlocks her phone with the game still active but she still appears offline in my friends list. She sends a challenge invite to me and I receive it, but when I tap on it (bottom left corner of the screen), the challenge disappears and she stills appear offline. She has to restart…

    1 vote

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  9. 1 vote

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  10. blackscreen after loading screen

    After downloading the new version of magic today on my smartphone and PC it showing the loading screen but after this the overview doesnt load and stays black, music is playing in the background and pressing esc giving you a sound feedback but nothing is showing up

    1 vote

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  11. problem 2146233088

    i cant enter in the mtgo due to this problem

    1 vote

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  12. Lag, Misclick, Game Becoming Unplayable

    Whenever I play the game for multiple rounds. My actions become slower and slower until the game is completely paused. It's like the game is trying to go to full screen mode (which there isn't one) and then it snaps back into place. I don't have a good screenshot, but it's very frustrating and I'm on a fairly new computer. In Round 3 of my most current league I was left with 5 minutes on the timer, because my game was pausing for minutes at a time between click actions.

    1 vote

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  13. Given a lose when opponent's timer went to 0

    I was playing a draft match and the opposing player never started their play and their timer went to 0:00 yet I was given the lose even though I still had my full 25:00 remaining on my timer. This is the second time that this has happened to me within the last week. I did not report it the first time, but was unable to let it go again.

    4 votes

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  14. App validation failed

    After downloaded setup, this is the result of it's execution

    1 vote

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  15. unable to update client

    hello, My client has been unable to update for the last 3 or 4 days. I have uninstalled and reinstalled to no avail. I continue to recieve this error message during the load/update process.

    1 vote

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  16. Client crashes upon start up with with "critical error"

    When I start up the mtgo client, I receive an error message stating that there is a critical error and the client must restart. When I attempt to reopen the client, the same error comes up. I have uninstalled and reinstalled the client, but it did not fix the issue.

    2 votes

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  17. Connection cut-out mid draft

    The game shut down at the start of the premier draft, possibly costing me a token. I reconnected twice before the client had to validate the asset files to ensure stability.

    1 vote

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  18. installer

    There was an update today and I can't install it. My PC never was able to run the .exe installer file, so I've always went for the .msi from this link:
    https://forums.mtgarena.com/forums/threads/58489

    Problem is, the .msi from this link wasn't updated along with this new update (as you can see, the post was edited last time by the adm 20 days ago).

    I have no idea what to do.

    1 vote

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  19. Games says update.

    Games says to update I go to my play store and there isn't an update for it.

    1 vote

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  20. Cannot download MTG Online

    Moved to a new PC and need to redownload modo. Pressing the download now button on the MTG Online Home page briefly opens a new page but does not actually download a file. Tons of other programs download fine, so it is not some sort of browser or pc issue. Mousing over the button shows that it links to an executable (.exe) file.

    2 votes

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