MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  • My feedback
  1. Unable to do any events or any game play telling me connection error

    This new update that just got released has been giving really bad connection problems telling me unable to join event when it’s just a regular matchup

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. server disconnect

    I got into a draft with others and by pick 5 i kept getting "disconnected from the server" pop ups. tried logging out and in but that didnt resolve anything so the game picked the cards for me i guess. Now i cant log in back to the game.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Waiting for the server in game

    Hello
    in game I recieve during the play always "Waiting for server" on my Windows PC. This issue occurs with WLAN and LAN and the internet connection was always good. Tried different graphic settings, tried several times to reinstall the game and also to run it as administrator. This issue keeps popping up and makes it impossible to play a game.
    This issue occured some days ago, then it didnt and now it shows up again.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ja fazem meses que não consigo acessar o magic online pelo celular

    Depois da última atualização não consegui mais acessar minha conta mostra procurando servidor então a tela fica preta e volta a carregar novamente e ir para a área de login de novo.
    Já desinstalei e instalei, realizei tudo que recomendam, tentei em diversas redes wi fi e não obtive sucesso.
    Já não sei o que fazer para resolver isso.
    Estou quase desistindo de jogar

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable login

    I'm currently unable to login in my account

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. probleme de connexion

    Je n'arrive plus a me connecte sur MGTA sur mon téléphone depuis mon changement de mot de passe.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lost connection, couldn't cast spells

    I somehow lost connection with MTGO during league game (I checked my browser and it worked fine so no internet problems). After I reconnected I couldn't cast my spells for some reason and lost my match.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Connection lost

    Since the update I can't log into my account to play MTGA on mobile. Game is updated, but after I enter my details I get the "connection lost"-screen.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. I can't connect to the mol

    I can't connect to the mol, I've reinstalled and uninstalled several times, what to do?

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Magic 2013 Xbox 360 multiplayer inaccessible

    The multiplayer for Magic 2013 on the Xbox 360 isn’t working. I have the three delisted deck pack add-ons and multiplayer add-on downloaded but I’m still unable to access the multiplayer. Most likely has something to do with the game not registering the delisted DLC. Appreciate if this could be looked into and fixed.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. unable to join queue

    Since the update today I am "Unable to Join Queue". I've tried every mode and none of them work.

    7 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Magic Arena for mobile EMUI 11.0.0 doesn' work

    urgent please, i updated the app, deleted and reinstalled the app, but for Huawei EMUI 11.0.0 version it doesn't connect to the server.
    Please resolve

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to join

    Cant play any game mode. Get Unable to join error.

    6 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Impossible connexion

    Impossible connexion ,time out but my connexion is really fast .

    3 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Servers Down again

    So...have you noticed your servers are down again? despite the fact it says they're up on your status webpage...

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. MTGO doasn't work on windows 10

    I downloaded and I installed the game, but it doasn't start. Can I play it only with old computer?

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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