MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    43 votes

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    13 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    75 votes

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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 73 votes

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    21 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  5. game restarted

    game restarted and replayed every turn since turn one, this repeated a few times then the game restarted with new hands, fresh clock, but kept the old game log. while making this report the game ended in a draw.... (was played in commander legends draft) no one got votes and that was it.

    63 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    40 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Disconnected/Unable to Login

    after the first shift the server logged out and I was unable to log in anymore

    27 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    25 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Forced MTGO Update after Crash

    In between rounds 1 and two i was forced out of magic online. I tried to open magic online again and it was a forced update. I then tried to open magic online on another computer and it too is forcing me to update.

    By the time I am able to rejoin tournament i will imagine I will get a round 2 loss. This scheduled update has interrupted tournament play resulting in me being over 10 minutes late to round 2, i nearly had forfeited the game.

    23 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Disconnection Resulted in a Draw

    My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.

    20 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 11/19 Trade Disabled

    Can't open trade windows.

    19 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Magic Online "Out of Date" Error Message in Client

    MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.

    18 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Unable to login

    I am currently unable to login to MTG Online. Used to work, then 3 days ago got a "unable to login" message. I have reset my password multiple times, and it is not my end (I'm logged in here with my current user/pass, so obviously it's not that). What next?

    12 votes

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    3 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Memory Leak

    I am getting horrible memory leaks. the client starts at about 1200 MB of RAM usage, and gradually climbs to about 1600 where it becomes very slow

    it takes about a match to a match and a half to result in this

    11 votes

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    4 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Connection

    I keep getting a login issue, it says that there is a system deployment issue and that I should contact the vendor which would be you.... What do I do?

    10 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  16. unable to join queue

    Since the update today I am "Unable to Join Queue". I've tried every mode and none of them work.

    7 votes

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  17. Startup Black screen after today last update

    Good Afternoon, i need to report a bug after today last update. On start MTGArena it still showing black screen after files load, I see also this bug on my friends computers that i play MTGArena everyday.

    My system info:
    Windows 10 pro 64bits
    Intel i5 10400F
    GTX 1660 Super

    7 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Unable to join

    Cant play any game mode. Get Unable to join error.

    6 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Can't reinstall MTGO after client doesn't auto-update.

    tried logging into MTGO client(already installed on Windows 10) and says client is out of date. Need to restart to update client. I restart but client doesn't update. I uninstall and try to reinstall and it gives me an error:

    "

    6 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Can't create account

    I cannot create my account. I fill in my date of birth and country and it says, "This account cannot be created. Please contact Wizards Customer Support for assistance." I am over 13 and eligible as far as I can see. This is very frustrating and I would appreciate help.
    Thank you!

    5 votes

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    3 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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