MTGO Issues
Greetings and Welcome to the Magic Online Bug Page.
For Reimbursements
Before You Create a New Report
For New Reports
- Summary of the problem
- A list of steps that led to the problem
- The actual result
- What you expected or should have happened
Shivan Dragon’s firebreathing doesn’t work. Steps are:
- Attack with Shivan Dragon.
- After it is blocked, try to pay 1 R mana to give it +1/+0
- Actual: It doesn’t get +1/+0 and stays a 5/5
- Expected: It becomes a 6/5
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Disconnection/Dropped Game Loss
I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.
43 votes -
11/18 Update or Install Error
11/18 Update or Install Error after Downtime
199 votes -
Critical error on startup
Steps Performed:
- Client restart
- Clean uninstall reinstallFirst clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client
Error message received:
Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.75 votes -
73 votes
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game restarted
game restarted and replayed every turn since turn one, this repeated a few times then the game restarted with new hands, fresh clock, but kept the old game log. while making this report the game ended in a draw.... (was played in commander legends draft) no one got votes and that was it.
63 votes -
Game stuck on the loading screen
just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.
40 votes -
Disconnected/Unable to Login
after the first shift the server logged out and I was unable to log in anymore
27 votes -
Game crashing after connecting
So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.
25 votes -
Forced MTGO Update after Crash
In between rounds 1 and two i was forced out of magic online. I tried to open magic online again and it was a forced update. I then tried to open magic online on another computer and it too is forcing me to update.
By the time I am able to rejoin tournament i will imagine I will get a round 2 loss. This scheduled update has interrupted tournament play resulting in me being over 10 minutes late to round 2, i nearly had forfeited the game.
23 votes -
Disconnection Resulted in a Draw
My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.
20 votes -
11/19 Trade Disabled
Can't open trade windows.
19 votes -
Magic Online "Out of Date" Error Message in Client
MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.
18 votes -
Unable to login
I am currently unable to login to MTG Online. Used to work, then 3 days ago got a "unable to login" message. I have reset my password multiple times, and it is not my end (I'm logged in here with my current user/pass, so obviously it's not that). What next?
12 votes -
Memory Leak
I am getting horrible memory leaks. the client starts at about 1200 MB of RAM usage, and gradually climbs to about 1600 where it becomes very slow
it takes about a match to a match and a half to result in this
11 votes -
Connection
I keep getting a login issue, it says that there is a system deployment issue and that I should contact the vendor which would be you.... What do I do?
10 votes -
unable to join queue
Since the update today I am "Unable to Join Queue". I've tried every mode and none of them work.
7 votes -
Startup Black screen after today last update
Good Afternoon, i need to report a bug after today last update. On start MTGArena it still showing black screen after files load, I see also this bug on my friends computers that i play MTGArena everyday.
My system info:
Windows 10 pro 64bits
Intel i5 10400F
GTX 1660 Super7 votes -
Unable to join
Cant play any game mode. Get Unable to join error.
6 votes -
Can't reinstall MTGO after client doesn't auto-update.
tried logging into MTGO client(already installed on Windows 10) and says client is out of date. Need to restart to update client. I restart but client doesn't update. I uninstall and try to reinstall and it gives me an error:
"
6 votes -
Can't create account
I cannot create my account. I fill in my date of birth and country and it says, "This account cannot be created. Please contact Wizards Customer Support for assistance." I am over 13 and eligible as far as I can see. This is very frustrating and I would appreciate help.
Thank you!5 votes
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