MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. CAN NOT INSTALL GAME

    downloader does not work, will not install game, an error has occurred attempting to install magic the gathering online

    1 vote

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  2. MTGO download link does not work in modern browsers

    The current MTGO downloader is located here: https://magic.wizards.com/en/mtgo#download-now

    The "download now" button downloads an exe, which is widely regarded as a security flaw and modern browsers do not allow it unless workarounds are employed. You need to test this page with modern browsers to make sure people can download the game.

    This issue was discovered on Windows 10 x64, Chrome version 86.0.4240.75 (Official Build) (64-bit)

    1 vote

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  3. compte vide apres bug java

    bonjour, après avoir réinstaller mtgo, car il planter sur un bug java a l'ouverture. je me reconnecte et j'ai plus rien mon compte est complément vide

    1 vote

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  4. MagicExceptionType: MagicException Severity: Fatal

    MagicExceptionType: MagicException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now close.
    ExtraDetails:
    InternalDetails: The task 'Initializing card data' failed to complete.
    em WotC.MtGO.Client.Model.Core.TaskManager.<>cDisplayClass28_0.<RaiseCompletedEvent>b0(Object <p0>) na C:\CM\workspace\releasenext\source\windows\clients\Shiny\Model\WotC.MtGO.Client.Model.Core\TaskManager.cs:linha 339
    em System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    em System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    em System.Windows.Threading.DispatcherOperation.InvokeImpl()
    em System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    em MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
    em System.Windows.Threading.DispatcherOperation.Invoke()
    em System.Windows.Threading.Dispatcher.ProcessQueue()
    em System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr

    1 vote

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  5. Could you please put a reconnect to server button in the settings screen. That way when we know the game is unresponsive we can press.

    Please make a "Reconnect to Server" button in Settings... If game becomes unresponsive we can press to reconnect without having to wait and lose a turn and the game we are playing...

    1 vote

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  6. brought to debug screen on reconnect

    I was in a draft game and my computer rebooted. upon relaunching Arena, it said there may be asset corruption and it needed to do a check. After the check, I was brought to a debug screen (screenshot attached).

    I closed Arena and relaunched and was brought to the home screen but I had lost my game (timed out most likely)

    1 vote

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  7. I can't access my account !!!

    I have an old account (lukinhaas25 # 37902) and I want to go back to playing, but when I try to login it appears that my password or sogin is incorrect, and asks to reset the password if the error persists, but when I put it to reset, the error, and send contact support, so please fix my account so I can get back to playing.

    1 vote

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  8. Unable to sign in or reset password in app.

    Unable to sign in or request to reset password in the MTG Online (PC)app.

    No more to say other than what the app tells me. Contact support, I know my password and display name is correct, so I need your help on this.

    1 vote

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  9. Cannot open client

    Entered a double masters draft, in pack 1 pick 1 computer blue screened. restarted computer, cannot open mtgo client. will not even make error message, just will not open. Restarted computer, same thing happened. Un installed and Re installed client, still does not work. I just want to know what I drafted and i can't log in at all.

    1 vote

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  10. 1 vote

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  11. mtg arena não instala

    amiugo estou com o mesmo problema. fui acessar o jogo hoje e me apareu a tela que eu deveria atualizar o jogo.. baixei no site oficial, mas na hora de executar para atualizar o joigo, clico no executável e nada acontece. já desbloquiei o arquivo, já executei como administrador mas nada resolveu.

    1 vote

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  12. Playing on Parallels (MAC) Virtual Machine

    Lag, disconnects, and other connection based errors related to playing Magic Online using a Virtual Machine running Windows OS on a Mac.

    1 vote

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  13. I can't get in the game says my account is inactive but I played every day

    I can't get in the game says my account is inactive but I played every day

    1 vote

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  14. Desconecccion sin causa

    Se cierra el juego sin causa durante una partida, no tira ningun error y luego no te deja volver a entrar ya que se vuelve a cerrar.

    1 vote

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  15. Personal info not saving/ not possible to make purchases on the game

    I cannot save my address info on the game, therefore it is not possible to purchase the account upgrade kit since everytime I click on Checkout pops up the address info

    1 vote

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  16. whole game is dissappointing

    I have been playing magic the gathering since 2010 and i have invested alot of money in the game and recently i decided to play online versus actual cards try different style and i have never been so dissapointed with all the lag in the game and the unfriendly userface and how far behind the cards are tried to upload some of mine from theros and ikoria and would not upload for there is no reason i should buy cards twice for offline and online and tried to upload a mutate deck and would not accepy them and there is…

    1 vote

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  17. Offspring's revenge bugged? (Plus report page is bug)

    EDIT: Your report page is bugged and doesn't give me the option to pick the category game play report bug. See Screenshot.

    I also wanted to report on the card. Offspring's revenge on a possible bug.

    Opponent has offspring's Revenge with a lot of creatures in their graveyard.

    Like a drakuseth dragon. I used a Elspeth nightmare to eventually empty their graveyard. The opponent is still able to access their grave yard exile to use their offspring's Revenge. Is this bugged? They didn't target any card from their graveyard. There's nothing there.

    1 vote

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  18. cierre de el sistema

    el programa se reinicia, se cierra en plena partida

    1 vote

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  19. High CPU usage

    After the release of Ikoria the CPU usage is constantly on a 100% , making the game unplayable. It was totally fine with a smooth experience before Ikoria. I have two drafts I can not even complete. I can not play the game at this time

    1 vote

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  20. 1 vote

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