MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. MTGO Game slows down after running for a game or so

    On my desktop PC which is far above the requirements the game slows down dramatically after playing for more than 10 minutes. There is huge lag between taking an action and the game updating.

    This started happening maybe 3 weeks ago.

    I have tried reinstalling MTGO, it is not a connection issue, I can play on my surface pro far inferior to the desktop with no issues.

    5 votes

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  2. Laggy client since Zendikar Rising

    Since the Zendikar Rising update the client has been lagging constantly, making it almost impossible to play. I am a hardcore MTGO fan and I am thinking about leaving the platform because of this.

    My configuration is way above the recommended requirements and I have to restart the client BETWEEN games in order to reset the lag.

    5 votes

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  3. "Application cannot be started" error whenever I download an update

    Whenever I open the exe, and there is an update, after install, it can never open MTGO. I have to uninstall all of MTGO and reinstall. Please fix this! It has been going on for at least a year. Look at attached error file.

    5 votes

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  4. Assets error detected

    For some reason post update I can't log in it keeps saying it cant "verify my asset contents"and has to relaunch but no matter how many times it relaunched it says the same thing I also tried re-downloading it and that did nothing

    4 votes

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  5. Desconectado

    Não consigo mais logar na minha conta!
    Toda vez aparece esta mensagem de desconectado

    4 votes

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  6. Activation code not received

    After registering I was asked to enter activation code, but unfortunately I didn't receive any. Forgot password option works fine and allows me to change password (I've received notification), however activation code is still missing. I don't see any option to resend it. I would be very grateful for the help.
    Regards

    4 votes

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  7. Unable to Login

    That’s the message I get when I launch the app on any of my devices. It offers a log out option, which I do, and still get the same message.

    4 votes

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  8. Interface issue

    Interface issue, I can't see my daily quest and friend's menu anymore. It desapear yesterday. This morning I was able to see again the icone, but it was gone after a match. I desinstall the client, ddl the new one, and nothing change. Mobile and comptuer. (I'm using PC and phone android.)
    I can't see what the daily request... I'm loosing opportunity to earn exp and coins !

    Please help.

    4 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. unable to move opening hand/mulligans

    I have had multiple matches where I won the die roll for first but when I selected yes to play first the game client would not accept it and it would restart the game and ask me again if I would like to play first. on one occasion it made it to mulligans but then it wouldn't let you choose to mulligan or keep.
    Match #237876360 Game #754851068 for reference.

    4 votes

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  10. currently waiting

    after repeatedly restarting the game i am stuck on the "currently waiting" queue screen as soon as i start up the game.

    4 votes

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  11. Given a lose when opponent's timer went to 0

    I was playing a draft match and the opposing player never started their play and their timer went to 0:00 yet I was given the lose even though I still had my full 25:00 remaining on my timer. This is the second time that this has happened to me within the last week. I did not report it the first time, but was unable to let it go again.

    4 votes

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  12. access issue

    Hi,
    Actually I've this problem, even if uninstalling and reinstalling:

    MagicExceptionType: MagicException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now close.
    ExtraDetails:
    InternalDetails: The task 'Initializing card data' failed to complete.
    in WotC.MtGO.Client.Model.Core.TaskManager.<>cDisplayClass28_0.<RaiseCompletedEvent>b0(Object <p0>) in C:\CM\workspace\releasenext\source\windows\clients\Shiny\Model\WotC.MtGO.Client.Model.Core\TaskManager.cs:riga 339
    in System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    in System.Windows.Threading.DispatcherOperation.InvokeImpl()
    in System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    in MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
    in System.Windows.Threading.DispatcherOperation.Invoke()

    4 votes

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  13. Client Not Connecting

    8:30 am EST on 8/30, I am getting a message saying MTGO cant connect, Im getting a message saying check my connection to the internet which is definitely working fine. I also see a messages saying MTGO is under going maintenance but nothing is showing is on the schedule

    4 votes

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  14. checking for active matches

    When trying to start MTGA, the game freeze at the step "checking for active matches". This has been the perpetual freeze step ever since I lost power during a MTGA limited (draft) event and attempted to rejoin by rebooting the game.

    3 votes

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  15. 3 votes

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  16. Impossible connexion

    Impossible connexion ,time out but my connexion is really fast .

    3 votes

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  17. Login error

    Não consigo fazer o login. Diz que houve uma falha no login e pede para reconectar. Porém, não é possível de fazer seja no mobile ou desktop.

    3 votes

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  18. Falha de autenticação

    Estou com problemas pará fazer.o login ,está apresentando falha na autenticação

    3 votes

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  19. MTGO Servers are Lagging compared to any online game, it appears there is a Server Optimization problem in 2021

    People online are claiming Arena and MTGO run on the same servers... which to me as a 2007 computer science minor from NYU, this suggests a mangement problem as they should not be on the same servers given MTGO should be running on whatever servers they had back in 2015 or so... MTGO is not Unity.. the two will have issues trying to be on the same servers.

    Arena runs fine... MTGO looses me seconds on a clock and I find myself being distracted by the lag issues that were not a problem back in 2012-2017...

    I have no idea…

    3 votes

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  20. Magic online not starting

    Error: "Your connection to magic online has failed. Please verify that you are connected to the internet and try again."

    The app worked literally last night, a few hours ago.
    I shut down my firewalls. Restarted my computer. Checked mtgo server.

    This shouldn't happen, I'd like to play my final vintage cube match before the league closes in a couple hours. Not happy with this product right now.

    3 votes

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