MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. mtga leaves during the game

    mtga leaves during the game and I can't return, when I opened the game again I enter the last game and leave again. no error message is displayed.

    3 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Installer not working

    I've been trying to install MTGO for a while now and every time it goes through the process of downloading the files but every time at the end it says that the application validation has failed. I attached the full error details but here's the relevant part:
    Activation of http://mtgoclientdepot.onlinegaming.wizards.com/MTGO.application resulted in exception. Following failure messages were detected:
    + File, Home_Image.png, has a different computed hash than specified in manifest.
    It seems like the error is happening because an image is different than what the installer expects?

    3 votes

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    3 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. 2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Servers Down again

    So...have you noticed your servers are down again? despite the fact it says they're up on your status webpage...

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Loggin in

    Sono connesso con l'accout sul sito Wizards, ma il gioco Magic non mi fa connettere usando gli stessi dati ( ho cambiato PSW 2 volte per provare, e il risultato è sempre lo stess)
    Sono iscritto almeno da 6 mesi e questo tipo di problema non mi era mai capitato

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Critical Error after latest update

    I am getting a critical error on 6/20/2021 after the latest mtgo update. I am able to log in and then when the game tries to load the home page, it crashes. The first time, my entire computer shut down. Now just MTGO crashes.

    The site won't let me upload the jpeg or png?

    2 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. After latest update can't start the game

    After the latest update of the game I've been playing on my S-10 with no problems thus far I try to start the game thru the app on my phone. Makes it thru all the "checks" and then it crashes on "Loading Initial Scene". I've had zero problems up to this point. Some help on this would be nice, thank you.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't play any games... I get this error

    Whenever I click to play a game I get an error stating that "I cannot Resign from event, Network Error"

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. 5/30/21 Scheduled maintence, but its not wednesday.

    Appears MTGO is down, but its not Wednesday so its not for scheduled maintenance.

    No way to contact anyone other than here. No one seems to be talking about it on the wizards side.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. MTGO Server Status updates?

    Just to make sure that I sent this out! (Again) When will servers be up later today.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Frozen game during last tutorial mission for green android

    Game freezes, just spins and says waiting on server. Unable to connect for last mission to complete the green tutorial. I can do regular one on one matches but the tutorial simply won't connect me to anyone so that I can finish the quest line

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. error login

    i cant identify my account in the game database..I can only play on the mobile .

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. MTGO Running very slowly

    every time the phase is passed to MTGO to process, it takes FOREVER. Everything is running slower than usual

    2 votes

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  15. MTGO Servers are Lagging compared to any online game, it appears there is a Server Optimization problem in 2021

    People online are claiming Arena and MTGO run on the same servers... which to me as a 2007 computer science minor from NYU, this suggests a mangement problem as they should not be on the same servers given MTGO should be running on whatever servers they had back in 2015 or so... MTGO is not Unity.. the two will have issues trying to be on the same servers.

    Arena runs fine... MTGO looses me seconds on a clock and I find myself being distracted by the lag issues that were not a problem back in 2012-2017...

    I have no idea…

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. unable to reconnect

    the game freezed, i log off and wasn't able to reconnect in time to re join the game

    2 votes

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  17. Client crashes upon start up with with "critical error"

    When I start up the mtgo client, I receive an error message stating that there is a critical error and the client must restart. When I attempt to reopen the client, the same error comes up. I have uninstalled and reinstalled the client, but it did not fix the issue.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. mtgo crashes between games

    this has been happening for the past 2 weeks even after several clean installs

    2 votes

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  19. Dargo causes a looping crash when cast for various reasons.

    I have had a gamebreaking bug twice now in the commander phantom draft league. One while I was casting Dargo from command zone and Once while an opponent was. The first time it looped for a while and since I was the active player I lost due to inactivity since it was using my time. Fine whatever the table got points and could vote. The second time Just occurred. I had lethal for the table, an opponent portent of betrayaled one of my commanders, swung with it and then tried to sacrifice it to dargo but did not have the…

    2 votes

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  20. Cannot download MTG Online

    Moved to a new PC and need to redownload modo. Pressing the download now button on the MTG Online Home page briefly opens a new page but does not actually download a file. Tons of other programs download fine, so it is not some sort of browser or pc issue. Mousing over the button shows that it links to an executable (.exe) file.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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