MTGO Issues

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For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. pauper 2 player queue

    playing queue: after first game, and subited sideboard, mtgo ***** and close the software.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Magic online not starting

    Error: "Your connection to magic online has failed. Please verify that you are connected to the internet and try again."

    The app worked literally last night, a few hours ago.
    I shut down my firewalls. Restarted my computer. Checked mtgo server.

    This shouldn't happen, I'd like to play my final vintage cube match before the league closes in a couple hours. Not happy with this product right now.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. can't install mtgo

    after update, i can't install MTGO.

    I do all you suggest in reinstal page, but i can't install anyway.

    In twitter you say the problem is solved, but not for me...

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. CAnnot update or install modo after todays downtime

    managed to get the update file through chome security but when i run it throws application cannot be started please contact application vendor
    attached is the details file

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. still cant update or install mtgo... whole day of cube down the drain..

    still cant install new update or clean install of modo and cube ends tomorrow arggg

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot start application after MTGO maintenance today

    After todays scheduled maintenance I cannot connect. I get an error message it is already installed from another location. I rebooted the computer. I have no idea what else to do

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cant install after Update 18/11/2020

    I cant install Magic online anymore after the update today I did a complete uninstall and also cleard the ClickOnce cache. After some more digging some friends of mine looked into my install log and saw that the SLL Certificate for my region might not be in order I will attach the Log from the installer

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cant Dowload MTGO

    error occurred trying to download 'http://mtgoclientdepot.onlinegaming.wizards.com/MTGO.application'

    i GET THIS ERROR WHEN I TRY INSTALL

    2 votes

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  9. Wont install

    MTGO will not install on my computer please help i have a cardhoarder order waiting

    2 votes

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  10. It wont connect

    It won't fully connect. gets stuck on loading screen with the colored dots.

    worked after I reinstalled last night but is struggling to connect again tonight.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. can' t start mtgo

    i don t have any connection problem, but most of the times i open mtgo on my laptop it gives me a fatal error and close the app. i can only disinstall and reinstall but it s sooo annoying.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. can not play

    Today I playing Modern league.
    The screen suddenly switches and does not move from this screen shot.
    I also tried uninstalling it, but it didn't work.
    I want to know how I can play mtgo again.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can't start the Game, only black screens

    Game is not strating properly, sometimes only blackscreen or inatiating and loading an dblackscreen then.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. MTGO crashing all the time, unable to launch the software again

    The software is crashing all the time, can't stay online, automatically crashes after launching.
    I tried to reinstall MTGO but it didn't work (same problem)

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. CardDataException

    Hello,

    I have a CardDataException when i launch MTGO. If i reinstall MTGO, i can launch the software the first time, play, exit MTGO. But when i try to launch MTGO a second time, i have this exception.

    Thanks a lot

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. update and install

    Hello.
    My problem begun july 16 2020 when an update showed to install.

    I start my MTGArena then it says it will download the update, then when finished it says that will begin to install then the window disapear suddely. The execution stops without any warning or error message.

    Then I uninstalled the Game and I'm trying to instal it again but it just do almost the same, it begin to execute the executable file than stops suddely without any warning or maessage.

    Then I can't play since.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. MainNavigation.exe Has Stopped Working

    For when Mainnavigation.exe stops working.

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. I can't create an account

    I can't create an account! Please help me!

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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