MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Can't play any games... I get this error

    Whenever I click to play a game I get an error stating that "I cannot Resign from event, Network Error"

    2 votes

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  2. 5/30/21 Scheduled maintence, but its not wednesday.

    Appears MTGO is down, but its not Wednesday so its not for scheduled maintenance.

    No way to contact anyone other than here. No one seems to be talking about it on the wizards side.

    2 votes

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  3. MTGO Server Status updates?

    Just to make sure that I sent this out! (Again) When will servers be up later today.

    2 votes

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  4. Frozen game during last tutorial mission for green android

    Game freezes, just spins and says waiting on server. Unable to connect for last mission to complete the green tutorial. I can do regular one on one matches but the tutorial simply won't connect me to anyone so that I can finish the quest line

    2 votes

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  5. Magic: The Gathering Arena Mobile Game Will Not Download To My Android Devices

    I have been trying to install the new mobile Arena and have been very unsuccessful. The Article at https://magic.wizards.com/en/mtgarena says that the app is android friendly, but it will not install on either of my android devices; see attached screenshots.

    Super excited to be possibly playing on my mobile's soon.

    Thanks.

    2 votes

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  6. error login

    i cant identify my account in the game database..I can only play on the mobile .

    2 votes

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  7. MTGO Running very slowly

    every time the phase is passed to MTGO to process, it takes FOREVER. Everything is running slower than usual

    2 votes

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  8. retrieving asset manifest

    The game just doesn’t start.
    Its stuck on „retrieving asset manifest“.
    The problem occurs on every device: iPad, iMac, Macbook.
    Workaround: Using a Phone-Hotspot.. but i wont spent any more money on extra-mb on my phone. Already spent too much on it for a „free to play“ game. This has to be possible via normal internet connection (wifi).
    Wish this bug could be fixed finally. No gaming until then.
    Sad & angry!

    2 votes

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  9. unable to reconnect

    the game freezed, i log off and wasn't able to reconnect in time to re join the game

    2 votes

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  10. Client crashes upon start up with with "critical error"

    When I start up the mtgo client, I receive an error message stating that there is a critical error and the client must restart. When I attempt to reopen the client, the same error comes up. I have uninstalled and reinstalled the client, but it did not fix the issue.

    2 votes

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  11. mtgo crashes between games

    this has been happening for the past 2 weeks even after several clean installs

    2 votes

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  12. Dargo causes a looping crash when cast for various reasons.

    I have had a gamebreaking bug twice now in the commander phantom draft league. One while I was casting Dargo from command zone and Once while an opponent was. The first time it looped for a while and since I was the active player I lost due to inactivity since it was using my time. Fine whatever the table got points and could vote. The second time Just occurred. I had lethal for the table, an opponent portent of betrayaled one of my commanders, swung with it and then tried to sacrifice it to dargo but did not have the…

    2 votes

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  13. Cannot download MTG Online

    Moved to a new PC and need to redownload modo. Pressing the download now button on the MTG Online Home page briefly opens a new page but does not actually download a file. Tons of other programs download fine, so it is not some sort of browser or pc issue. Mousing over the button shows that it links to an executable (.exe) file.

    2 votes

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  14. pauper 2 player queue

    playing queue: after first game, and subited sideboard, mtgo ***** and close the software.

    2 votes

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  15. can't install mtgo

    after update, i can't install MTGO.

    I do all you suggest in reinstal page, but i can't install anyway.

    In twitter you say the problem is solved, but not for me...

    2 votes

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  16. CAnnot update or install modo after todays downtime

    managed to get the update file through chome security but when i run it throws application cannot be started please contact application vendor
    attached is the details file

    2 votes

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  17. still cant update or install mtgo... whole day of cube down the drain..

    still cant install new update or clean install of modo and cube ends tomorrow arggg

    2 votes

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  18. Cannot start application after MTGO maintenance today

    After todays scheduled maintenance I cannot connect. I get an error message it is already installed from another location. I rebooted the computer. I have no idea what else to do

    2 votes

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  19. Cant install after Update 18/11/2020

    I cant install Magic online anymore after the update today I did a complete uninstall and also cleard the ClickOnce cache. After some more digging some friends of mine looked into my install log and saw that the SLL Certificate for my region might not be in order I will attach the Log from the installer

    2 votes

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  20. Cant Dowload MTGO

    error occurred trying to download 'http://mtgoclientdepot.onlinegaming.wizards.com/MTGO.application'

    i GET THIS ERROR WHEN I TRY INSTALL

    2 votes

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