MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Wont install

    MTGO will not install on my computer please help i have a cardhoarder order waiting

    2 votes

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  2. It wont connect

    It won't fully connect. gets stuck on loading screen with the colored dots.

    worked after I reinstalled last night but is struggling to connect again tonight.

    2 votes

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  3. scute

    I had 500+ Scute Swarms and it crashed the client (6 land drops in a turn). I just wanted more lotus mana so I could give haste and swing.

    2 votes

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  4. No Acteivation email

    I have to re-activate my account, and the code sent in the activation email wont work. I requested a new activation code, and nothing happened. No new email with a new activation code in my inbox, nor my spam folder.

    2 votes

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  5. can' t start mtgo

    i don t have any connection problem, but most of the times i open mtgo on my laptop it gives me a fatal error and close the app. i can only disinstall and reinstall but it s sooo annoying.

    2 votes

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  6. can not play

    Today I playing Modern league.
    The screen suddenly switches and does not move from this screen shot.
    I also tried uninstalling it, but it didn't work.
    I want to know how I can play mtgo again.

    2 votes

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  7. Can't start the Game, only black screens

    Game is not strating properly, sometimes only blackscreen or inatiating and loading an dblackscreen then.

    2 votes

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  8. MTGO crashing all the time, unable to launch the software again

    The software is crashing all the time, can't stay online, automatically crashes after launching.
    I tried to reinstall MTGO but it didn't work (same problem)

    2 votes

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  9. CardDataException

    Hello,

    I have a CardDataException when i launch MTGO. If i reinstall MTGO, i can launch the software the first time, play, exit MTGO. But when i try to launch MTGO a second time, i have this exception.

    Thanks a lot

    2 votes

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  10. Mtg Online will not let me login

    I made my account and then tried to login. When i hit login after entering my information it pops up a message saying "Please verify your screen name and password are correct,d then try again. If this issue persists please try resetting password then contact support". Well I tried to reset my password then it pops up and says " something has gone wrong. Please try again".

    2 votes

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  11. Forced Reinstall After Disconnection

    During the game the game closed even though I had a cable connection, when I tried to return I didn't have to reinstall the game with that I ended up losing the game

    2 votes

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  12. update and install

    Hello.
    My problem begun july 16 2020 when an update showed to install.

    I start my MTGArena then it says it will download the update, then when finished it says that will begin to install then the window disapear suddely. The execution stops without any warning or error message.

    Then I uninstalled the Game and I'm trying to instal it again but it just do almost the same, it begin to execute the executable file than stops suddely without any warning or maessage.

    Then I can't play since.

    2 votes

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  13. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    2 votes

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  14. MainNavigation.exe Has Stopped Working

    For when Mainnavigation.exe stops working.

    2 votes

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  15. I can't create an account

    I can't create an account! Please help me!

    2 votes

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  16. game crashes everytime i try to reconnect after i lose connection,and then reconect. causeing me to time out multiply time

    anytime I lose connection while in a match and then reconnect the game become unresponsive and crashes and logs me out, this has cause me to lose multiply game

    2 votes

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  17. cannot download client after an update

    performed every suggestion at this article: https://mtgo-support.wizards.com/hc/en-us/articles/360037665192

    Error:
    + Downloading http://mtgoclientdepot.onlinegaming.wizards.com/3.4.114.4042.20200428090330/Audio/General/UI_ZOOM_IN.wav did not succeed.
    + The operation has timed out.

    Operating System: Windows 10

    Troubleshooting Steps Performed
    - Uninstall/reinstall
    - Reset Winsock

    2 votes

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  18. network error

    Can't complete any color challenge because of a network error on the last one.

    1 vote

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  19. full screen won't let me exit

    i was wondering how to log on it's been awhile it doesn't look like some of the screen is showing and im tired and getting quite old on getting the game to work it's been awhile since i played and would like to play again

    1 vote

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  20. screen res

    screen res not respond no full option

    1 vote

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