MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Post 2/9/2022 Unable to Join Match From Queue

    my game did never started. i clicked join match but my game never popped up. after some long time my mtgo finally closed and i tried a login and then after some long loading i had already lost my match

    13 votes

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  2. territorial kavu attack trigger is bugged

    when you attack with kavu the trigger just kind of does what ever it wants... if it even triggers at all

    8 votes

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  3. Can not cast Gargadon when sacrificing to it.

    Cannot cast Gargadon when sacrificing to it.

    6 votes

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  4. Incorrect deck submitted

    Submitted deck but game submitted the wrong deck and submitted my entire pool.

    3 votes

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  5. Replays Involving Green Sun's Zenith selecting Dryad Arbor cause client crash

    it is crashing when I go watch my replays and play turn 1 Green Sun’s Zenith for Dryad Arbor. I would love to be able to watch my replays, but I can’t right now.

    3 votes

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  6. pore over

    I play I have played pore over the pages and the game has restarted. The steps are as follows:

    1. I play pore over the pages.
    2. After this the game restarts and therefore makes me lose the game.
    2 votes

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  7. Unable to build deck in sealed league

    Well, I joined the new capenna friendly league and, before the card pool appeared, game crashed. Relogged, and everytime I click on play match or edit deck, the client just stops working. In the 'play match' option, it first appears a warning saying that the deck is illegal for the format, but it then freezes the client as well. Already rebooted both pc and internet connection, don't know what's going on

    3 votes

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  8. Time over but not getting game win

    I am playing a legacy game in a league in MTGO, my opponent ran out of time, but I dont get the win for the game and only way to close the window is conceding the game, so I am stuck, I cant play anymore cause I have to let the window open.
    Please help me, thank you!

    1 vote

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  9. State Change for Commander

    Commander was bounced to my hand then had to be placed at bottom of library from Teferi's puzzle Box, and even though I had it set to command zone instead of library it was still shuffled into my deck. Tutored for it and next turn Teferi's puzzle box did the same thing can't set it so the commander goes to the command zone.

    1 vote

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  10. Farewell did not exile my opponent board

    So opponent cast farewell with all mode on,

    shark typhoon trigger, get a 6/6
    board get exile
    except both token stay on board

    1 vote

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  11. gargadon can not be cast after sacrificing a land or creature to cast it

    gargadon can not be cast after sacrificing a land or creature to remove time counters to cast it.

    4 votes

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  12. Error with Colored Challenges

    im on the last fight for the blue deck (ive completed all the others) everytime i try to load into it to fight a real person to get the full set of blue deck its says connection error. and it is not my connection..

    2 votes

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  13. Feature request : freeform commander

    I have no idea where to post this sorry. Actually it is (I think) impossible to play commander with another banlist than the 1v1 MTGO one. I represent a community compting thousands of players who would like to be able to play their format (Duel commander, or "French commander" as it is called sometimes), without being blocked by the software banlists (since this format banlist differs from MTGO 1v1 commander one).

    Would it be possible to have a feature to play a commander "freeform" deck, so we could play this format in freelpay ?

    1 vote

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  14. Game won’t start

    I began a new match, got a grey display the usual one, but no cards or log or chat. After minutes I restarted and tried a new game, it stated that a game was in progress and now I’m back to the grey screen. Lobby is Vintage League.

    2 votes

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  15. Commander 1v1 banlist nowhere to be found

    Hi, I am sorry I couldn't find any other place on the support page to report this, I am trying to play 1v1 commander on MTGO but can't find the current banlist, the only commander banlist Ican find is for multiplayer but there are differences with 1v1 because I can build a deck with Primeval Titan but can't include Sylvan Library, where can I find the 1v1 banlist?

    https://magic.wizards.com/es/banned-restricted-list

    1 vote

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  16. Toxrill + Dollhouse of Horrors Bug

    I brought back a Toxrill with Dollhouse of Horrors while opponent's creatures still had ***** counters on them and yet they didn't receive -1/-1 for each of them, nor did they when additional ***** counters were put on them; however, they did still trigger the creation of slug tokens when they died.

    11 votes

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  17. I need 4 buttons that tell the server I don't play this color.

    (Master) That way I don't have to concede on green a 1,000,000 times a day. Green is for babies and I don't play babies. And it sucks the history on play page stays the same day after day when you play the event only once(Lame). Yep green is for babies a button that tells the sever not to pair me with green deck player.

    1 vote

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  18. Space bar cannot be remapped in Input Settings (key bindings)

    1. Space bar cannot be set as a key binding under "Input Settings". 2-3. When you submit space bar as the shortcut, you get an error saying, "'Space' is bound to 'Choose card/item'. Unbind and bind to 'Pass Priority/OK'. There is no "Choose card" command in the settings, and space bar is not set to anything.
    2. Expected: The ability to set space bar as a shortcut.
    1 vote

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  19. I was defeated randomly mid-match for no reason

    Two times tonight, in the middle of a game, I was suddenly "defeated" and lost the match for no reason while playing MTGO. My account name is PokzO. I lost two modern league matches because of this.

    1 vote

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  20. Kitchen Imp not showing on exile area

    In a Pauper pratice match I wanted to play Kitchen Imp with Madness cost after discarding it with Faithless Looting. The card was not visible on my exile area. But my opponent could see it. He forfeited because he must have thought I was being a jerk. But it clearly was a bug.
    Thanks in advance for the attention provided

    2 votes

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