MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    245 votes
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    24 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    247 votes
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    5 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. Match results are incorrect

    My wins in the Sealed League are not accurately reflected in the client. My match one win is displaying as a loss (while my game wins do display). My match two record is very incorrect (match loss shown with a game record of 1-0-2 , which didn't happen).

    36 votes
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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    118 votes
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    28 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    74 votes
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    13 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. 9 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sideboard bug

    When playing in MTGO Leagues, after I submit my deck for the game when side boarding, I get an error that shuts down MTGO and I need to log back in. Is this being corrected?

    3 votes
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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. Exploit with votes in commanders legends lobby

    So after a game had ended it displayed the votes per player it was 1-0-2-2 i had closed the window when it popped uped again but this time the winner had gotten an extra vote . this kept happening until the player maxed out at 50 votes I'm not sure if this is a purely visual bug or if it was a true exploit.

    3 votes
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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. Received different card than reserved card once draft finished

    While drafting I reserved a card, yet when the time reached 0 I received a different card

    3 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. I am still in a game days after I finished

    A game that I am have already finished is still saying I am joined and opening a tab this game days after. This slowing the speed of logging in and increasing the frequency of crashes during logging in.

    1 vote
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    3 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Commander Legends league won't let me join que after I won my first pod

    I won my first pod in the Commander Legends Phantom event. After that, I tried to join again and it told me my results were still pending. So I went to bed and tried again this morning and it gave me the same error message. It also shows that I have 0 wins, even though I won my pod. What can be done about this?

    4 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. Deck becomes invalid when sideboarding between games 2 and 3 of a Commander match with a buddy


    1. Go to sideboarding when tied 1-1

    2. A duplicate copy of my Commander appears in the deck

    3. A Deck Error message pops up (see attached file) saying that Magic Online has re-validated the card pool

    4. You are unable to submit the deck for game 3

    5. Moving the duplicate Commander to the sideboard invalidates the deck and also locks you out of deck submission
      Note: this has happened on approx. 5 occasions, only when a direct challenge match is tied 1-1

    1 vote
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unable to continue Draft - Server thinks I am still playing a game

    I am unable to continue my draft of commander legends or start a new game of commander. It will not allow me to connect and tells me that I'm currently in a game.

    2 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. Client automaticly concedes a winning position for me

    Supreme Vintage draft, ~16:45 (gmt+1), 18.12.2020
    Chain of event: I had a large board, with one hullbreacher. I cast wheel of fortune, and with that on the stack, my opponent cast 2x Ancestral Recall on me. I drew and played another Hullbreacher, still with the wheel of fortune trigger on stack. The game just ended and said my opponent won the round, even though I had a huge board, he had nothing, was about to have nothing in hand, and me with 7 cards+14 treasure tokens. I did not press anything, except accept on the wheel of fortune on the…

    1 vote
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. Yuriko, the Tiger's Shadow's trigger revealed Commit//Memory and my opponent took no damage.

    Should have taken 10 damage (which would have been lethal) but instead my opponent took nothing. It seems to be a bug, if you look at our chat log even my opponent agreed.

    My MTGO username is Dwayenbank

    4 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. Game restarted and self-played

    3 pod in Commander Open Play

    I play Golos superfriends, against Sisay Legendary, against Meren. It started to get buggy mid-game when the Monarch was introduced (which messed up the card alignment).

    My board became insane with multiple walkers, enchantments, and creatures. There were about 60 permanents on my field including emblems, then I ultimate'd Sorin, Grim Nemesis, after Primeval's Glorious Rebirth, multiple instances of Ajani, the Greathearted proliferating as well as Nicol-Bolas, Dragon-God proliferating too using that same effect. Sorin's ulti would have created about 60 vampire tokens.

    The game then stalled, then restarted, and began to replay the…

    16 votes
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    Open  ·  3 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. Draft cards all stuck in one pile + Draft Lag

    Hi Guys, no idea what has caused these issues but they happened at the same time (even though they seem unrelated). My system was working perfectly up until about 3 weeks ago.

    Problem 1). My draft layout video (while drafting cube) has changed to stack the entire pack of cards. Now I only see the top of each card (the name and CC) as they are all stacked together off to the side. They no longer layout side-by-side. I can't find an option anywhere in settings to change this. Help please! I will attach a screenshot.

    Problem 2). After playing…

    1 vote
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ever since Zendikar Rising the game client has been filled with client lag.

    Ever since Zendikar Rising the game client has been filled with client lag. This intensifies and more time passes in each game I play.

    I have a brand new computer, and hardwired connection and experience no issues with other more graphic/cpu intensive.

    3 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. submit

    em ligas ou jogando fila de 2, quando voce submete o sideboard pra voltar pro g2 ou g3 o jogo da mensagem de erro e fecha.

    2 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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