MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    207 votes
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    16 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    218 votes
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    5 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. 117 votes
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    Open  ·  15 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    99 votes
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    21 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    50 votes
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    3 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. Yuriko, the Tiger's Shadow's trigger revealed Commit//Memory and my opponent took no damage.

    Should have taken 10 damage (which would have been lethal) but instead my opponent took nothing. It seems to be a bug, if you look at our chat log even my opponent agreed.

    My MTGO username is Dwayenbank

    4 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ever since Zendikar Rising the game client has been filled with client lag.

    Ever since Zendikar Rising the game client has been filled with client lag. This intensifies and more time passes in each game I play.

    I have a brand new computer, and hardwired connection and experience no issues with other more graphic/cpu intensive.

    3 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. Game restarted and self-played

    3 pod in Commander Open Play

    I play Golos superfriends, against Sisay Legendary, against Meren. It started to get buggy mid-game when the Monarch was introduced (which messed up the card alignment).

    My board became insane with multiple walkers, enchantments, and creatures. There were about 60 permanents on my field including emblems, then I ultimate'd Sorin, Grim Nemesis, after Primeval's Glorious Rebirth, multiple instances of Ajani, the Greathearted proliferating as well as Nicol-Bolas, Dragon-God proliferating too using that same effect. Sorin's ulti would have created about 60 vampire tokens.

    The game then stalled, then restarted, and began to replay the…

    15 votes
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    Open  ·  2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. 4 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. planar die button will not roll planar die

    button for planar die does nothing
    the die works when using fractured power stone

    15 votes
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    Open  ·  0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Did not recieve prize

    I just won a game of pauper. But then when I went to find my reward it was not there. Additionally when I checked to see if I even won the game it did not show me that I had won and said I had lost. I clearly won the game and have provided proof. This is not fair for me as I lost play points.

    2 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. Blank game cannot be ended

    A game I joined from couple days ago is still showing up in my lobby, with no one other than me in the game and nothing showing in the game window. Regardless of how many times I concede the match, it simply cannot go away.

    1 vote
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. Join a match bug

    When u try to join a match and fail, the join button disable and u cant join or create any other game.

    3 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. Anje Falkenrath and Library of Leng.

    I was playing an opponent and they had Anje Falkenrath as a commander and played library of Leng. They had a creature of which I cannot remember but it had the ability that whenever you discarded a card with madness it got +1-+1 until EOT. So my opponent was using Falkenrath with Leng to discard a card to the top of his labrary and re-draw it using Falkenrath's ability to infinitely pump the creature and swing for lethal trample damage with the pumped creature.

    My first thought was that the discarded card he was discarding was not revealed. So how…

    1 vote
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. Old Version of Deck Submits When Re-Joining Premier Event

    If you drop from a Premier event, make changes to a deck, then re-join quickly with the same deck, your changes may not be saved.

    Workaround: Change the name of the deck prior to re-joining event

    5 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can't submit deck in Legacy Practice with GenCon cards

    I registered for GenCon Online, and am scheduled to play a Legacy Qualifier at 3pm tomorrow. I wanted to get some practice in, and went to the Legacy Tournament Practice area of Constructed...only to find myself unable to submit my deck.
    I'm not using any illegal cards, and my deck is listed under my Legacy decks. I'm using only cards that were opened up to me with my GenCon event registration.

    1 vote
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Copperline Gorge

    Playing modern league, whenever I played copperline gorge it remained untapped, no matter the number of lands in play already (3+). Happened over several matches.

    1 vote
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mutate glitching the game when being placed on an artifact token generated from Karn, Scion of Urza

    Everytime i use any mutate ability on the token made by Karn the game immediately restarts from turn 1 and the game "catches" up back to the when the mutate occurs it repeats the same thing again

    2 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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