MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    284 votes

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    25 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    271 votes

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    6 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    152 votes

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    29 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. Match results are incorrect

    My wins in the Sealed League are not accurately reflected in the client. My match one win is displaying as a loss (while my game wins do display). My match two record is very incorrect (match loss shown with a game record of 1-0-2 , which didn't happen).

    36 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    125 votes

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    15 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. 14 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. No Friends List

    My Friends list is gone along with my daily challenges. This is also happening with many other friends of mine.

    4 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. altar of the brood + bruvac on board mills too much in commander


    1. altar of the brood turn 1

    2. turn two land => mill 1 card each opponent (ok)

    3. turn 3 land => mill one / bruvac etb : mill 2 the first opponent and 8 the others

    4. repeat on turn 4. land mill 2/8/8 ...

    mil to many cards...

    2 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. During game two of the match the game restarted & wouldn't load again until i conceded

    the game restarted game two on turn four. Then it replayed the whole game up to restart as if we where spectating, then restarted again and me and opp could message each other but we couldn't play spells and game forced discard every turn like F6, restarted again and i conceded to go to game three & hopefully end glitch. game one and three worked as normal.

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. 9 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. No daily quest and no rewards for completing those

    In the main Menu there are no daily or weekly quest shown , and i dont get any coins or exp for winning games
    I have this problem for 2 Days now

    2 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. No daily quest and no rewards for completing those

    In the main Menu there are no daily or weekly quest shown , and i dont get any coins or exp for winning games
    I have this problem for 2 Days now

    2 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. pas de quette affiché

    bonjours, mes icone de quetes ne sont plus affiché (xp hebdomadaire, quete du jour,) merci

    2 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. mision

    problema con el interfaz del inicio no salen las misiones diarias

    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. Strixhaven Lessons make game logs go nuts

    When using learn cards and / or playing lessons, there seems to be something that makes the game logs wrgon, though there are no impact on gameplay. The examples attached will be clearer

    2 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. autoskipped turns

    At first, I got sent into the last game I played, that game ended with a bug and replayed itself over and over. When that game finally concluded in a draw, ( everyone in it lost 1 vote for some bizarre reason) I got sent into the new game and it restarted itself for everyone (they told me in chat).

    The game then proceeded to auto skip everyone's turn until 1 player figured it stopped by setting a stop at one's main phase. At this point, we had skipped multiple turns and I was 2 turns behind when the dust…

    7 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3/3 pelt collector does not trigger when 4/4 hexdrinker dies

    if i have a 3/3 pelt and a hex leveled to 3 ( 4/4 ) if hex dies pelt should trigger and become a 4/4.. it does not

    i believe this is a bug

    2 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. commander death triggers not working?

    I am playing commander with my opponent was playing Athreos, Shroud Veiled. I am playing Tymna and Reyhan. I played Reyhan onto the board with a viscera seer in play. i sacrificed Reyhan to move her counters on to another creature and her trigger never showed up. Later my opponent had a qasali pridemage with a coin counter on it from athreos, then scrificed the pridemage with its ability and the death trigger from athreos didn't show up either. I have been having issues with Reyhan for awhile and I"ve been testing the issue in different situations and the trigger…

    2 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Sideboard bug

    When playing in MTGO Leagues, after I submit my deck for the game when side boarding, I get an error that shuts down MTGO and I need to log back in. Is this being corrected?

    3 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. Exploit with votes in commanders legends lobby

    So after a game had ended it displayed the votes per player it was 1-0-2-2 i had closed the window when it popped uped again but this time the winner had gotten an extra vote . this kept happening until the player maxed out at 50 votes I'm not sure if this is a purely visual bug or if it was a true exploit.

    3 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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