MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    1,127 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    102 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    714 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    62 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. 725 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    39 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    568 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    61 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Vine Gecko doesn't reduce kicker cost

    Have Vine Gecko and four lands on the battlefield (3 Forests, 1 Island).
    Try to cast Inscription of Abundace with kicker as the first spell of your turn.
    After choosing modes, the game asks to pay 3GG, thought it should be reduced to 2GG with the Gecko.

    161 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  6. Player Courtesy/Unspecified issue

    For when there is client confusion or an issue that can not be reproduced or attributed elsewhere.

    420 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    24 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard, or other various issues during sideboarding that aren't transitioning issues or the client crashing/becoming unresponsive.

    215 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    34 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. UX/UI Issue

    When the User Experience or User Interface is involved in an issue. Generally not a technical bug, but where the client could be improved to help reduce confusion.

    182 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  9. shadowcat

    Skyclave Shadowcat is not drawing a card when he dies with a +1+1 counter

    65 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  10. 117 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Open  ·  15 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    156 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. 128 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Sideboard Transitioning Issues

    For when an issue occurs when going to or from sideboarding back to the duel scene.

    132 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Game crash

    In the middle of a game the game is suddenly closed

    Windows 10 64 bit

    Event viewer error message:

    Faulting application name: MTGA.exe, version: 2019.3.2.27194, time stamp: 0x5e43e820
    Faulting module name: AkSoundEngine.dll, version: 0.0.0.0, time stamp: 0x5c45c221
    Exception code: 0xc0000409
    Error offset: 0x0000000000157fdc
    Faulting process identifier: 0x3a68
    Failed application start time: 0x01d65388ed612c72
    Faulting Application Path: C: \ Program Files \ Epic Games \ MagicTheGathering \ MTGA.exe
    Faulting module path: C: \ Program Files \ Epic Games \ MagicTheGathering \ MTGA_Data \ Plugins \ AkSoundEngine.dll
    Report identifier: 11695442-8e0a-48f4-8e3b-d5aa8b7ae986
    Full name of the failed package:
    Relative application identifier of the failed package:

    63 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Distant Memories

    When my opponent cast distant memories on me it gave me no option whether to put the card in their hand forcing me to concede to end the game without fully conceding the match.

    92 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Open  ·  4 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  16. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    84 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    19 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. Furious Rise allows you to play mutiple cards

    When furious rise exiles another card you should not be able to play cards previously exiled with furious rise
    In a sealed game today I was able to cast cards from Furious Rise when I believe I should not have been able to due to another card having being exiled after it.
    In this specific case, Swift Response was exiled, the following turn Colossal Dreadmaw was exiled, I was still able to play Swift Response during my opponents combat step.

    45 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Client Crash/Unresponsive in Duel Scene

    I was playing and Magic Online suddenly crashed and I pressed the buttons in an attempt to get back. It turns out that the game recorded what I pressed and still crashed. When I came back to the game, after reopening Magic Online, he understood that I "pressed" the buttons even with him frozen and that cost me the game.

    66 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  19. cards don't work

    On MTGO online, there are cards that are not working in standard. Narset's Reversal, Lutri the Spellchaser, and Expansion. I play an instant or sorcery but it's not letting me copy the spell. It only let's me copy if an ability triggers first then i can add it to the stack. But it should let me copy it right after I cast the spell. Please fix these issues as these cards are worth playing in tournament. I've tested it time and time again. Please respond back when you have time.

    74 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  20. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    58 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 56 57
  • Don't see your idea?

Feedback and Knowledge Base