MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. lag/timeout/crash missed picks while drafting

    draft begins and draft window close reload magic online but lose several first picks

    22 votes
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    10 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    21 votes
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    8 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    1,323 votes
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    148 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    1,071 votes
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    106 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to join queue

    Keep getting the "unable to join queue due to current match pending" message in a commander legends draft. It's been happening for an hour now

    168 votes
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    53 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Player Courtesy/Unspecified issue

    For when there is client confusion or an issue that can not be reproduced or attributed elsewhere.

    889 votes
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    58 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    829 votes
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    107 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes
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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. 569 votes
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    47 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. First Response not triggereing

    First Response, the reprint in Commander Legends was not triggering. I was playing Liesa as my commander. I lost life each of my turns after casting First Response without it triggering once during my or any other upkeeps.

    95 votes
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    In Progress  ·  6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  11. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard.

    377 votes
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    61 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Commander Legends game replays itself and restarts

    About 1 hour into my first commander legends draft game and after confiscate is played on Merchant Raiders, the game restarts and replays itself very quickly until completion, then restarts again. No game actions can be taken and chat does not work. After two full replays, the game fully restarts to a new random game, but my opponents have already left.

    Update: after waiting for another 7-8 minutes or so, the game declared itself a draw and we were not given the chance to award votes. The match summary displays us each as having -1 votes

    71 votes
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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. 303 votes
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    27 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  14. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    245 votes
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    24 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    247 votes
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    5 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. UX/UI Issue

    When the User Experience or User Interface is involved in an issue. Generally not a technical bug, but where the client could be improved to help reduce confusion.

    225 votes
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    12 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  17. 192 votes
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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sideboard Transitioning Issues

    For when an issue occurs when going to or from sideboarding back to the duel scene.

    159 votes
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    12 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Match results are incorrect

    My wins in the Sealed League are not accurately reflected in the client. My match one win is displaying as a loss (while my game wins do display). My match two record is very incorrect (match loss shown with a game record of 1-0-2 , which didn't happen).

    36 votes
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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. 33 votes
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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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