MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. mastery pass

    I got to level 80 in the mastery pass but did not receive the Mythic Rare unlock. I checked my collection after i received no prompt to flip card award over and i did not get my mythic rare. Can i get my mythic rare please

    1 vote

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    4 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. All of my card disappeared

    All of my cards disappeared! I had bought one monoblue pioneer deck, but now I have 0 cards in my collection.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. collection disappeared

    After the newest update (7.28.21) my entire collection has disappeared

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. collection disappeared

    After the newest update (7.28.21) my entire collection has disappeared

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. depart the realm

    Depart the Realm - according to the card is one island to foretell. However, last 2 days it one island and any other land...please fix

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. trade binder

    mtgo just forever freezes when attempt to access collection and navigate binders

    25 votes

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    5 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. wish list

    The wish list doesn't seem to work. I makes the client crash.
    I was building a new commander deck with a majority of cards I wanted to add to my wish list to trade.
    When I finished the deck, I selected to put all cards i didn't own in my wish list.
    When I went to the wish list, the client crashed and when I came back, my deck had not been saved. This happened twice in a row.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. TRYING TO CREATE A TRADE BINDER AND CRUSH ALWAYS

    Hello guys
    its been 2 weeks already that i cant CREATE A TRADE BINDER to put my tix and cards for the trade take from it

    when i try to create the binder, its simply crushes all the time.
    This has been so awful for me because since then, i can trade but the trader take all my cards i dont want that. I need to put some cards in the binder and i cant create it.

    9 votes

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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Flameskull interaction

    Flameskull Was tapped down with the blue 2 cmc tap enchantment. I precipitous dropped it with my own drop and the death trigger did not trigger and went right to the grave yard. Please advise ASAP!

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Commander 1 vs 1

    Cannot made legal commander 1 vs 1 deck using partners.

    Deck is either too small or too big. ie. 98 / 99 cards both illegal
    Deck works in Commander format.

    2 votes

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Elder Dragon Bundle

    I purchased the Elder Dragon bundle today but it does not show up in my collection of cards.

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. MAGIC ONLINE PLAYER REWARDS

    MAGIC ONLINE PLAYER REWARDS - Granted to account after toggling to 'Not Eligible'

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. MTGO freezes when i try to create a new trade binder

    MTGO freezes everytime I try to create a trade binder. I need to trade some cards but can't. This is very annoying.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Creating a binder, attempting to open binder, or attempting to add items to trade crashes game. Uninstalled and renistalled. Same issue.

    Any time I try to open a binder, modify a binder, or create a new binder, the game crashes. Happens 100% of the time. I have uninstalled and reinstalled the game several times with the same issue.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. New Cards not available for selection

    Hello,

    This happens randomly. I purchase a new pack and open it. Every once in a while a card I would like to use from the new pack is not found in the card library nor is it found in the search.
    Normally I forget the exact wording of the missing card. This time I wrote it down before I clicked out of the [Open Pack] screen.
    This time the missing card is "God's Willing".
    Can you help me recover all of the missing cards I have pulled? there are actually quite a few.

    Thanks and Regards,
    -Ron

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Creating or Opening Trade Binders cause Client Freeze

    For the past several weeks I have not been able to open a trade binder on MTGO. Every time I click on it, the program becomes unresponsive and then requires a restart. It use to be that it took a very long time to open the binder (upwards of 5 minutes of waiting) but eventually it would open. But now it no longer opens at all.

    When I attempt to open (or create for that matter) a binder, I do not get an error message, initially nothing happens at all. I have tried waiting for up to 30 minutes to…

    11 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Trade Inexplicably Locked

    Since last week, my account has been unable to trade with other users. After I click trade, nothing happens. I've had buddies send me trade requests, and nothing pops up on my end either.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. MTGO Account

    Hi,

    I don't know how to contact you for a general question?
    I hope it works here.

    Iam now playing on MTGO since some monts in vintage and I actually invested about 1'000.- in my collection.

    What happens to my collection if Wizards deceide to give MTGO and to keep only Magic Arena? Will I be able to take my collection to Arena? Is something planed in this way?

    Thank you for your answer and best regards,

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. wisperwood elemental sent Zealous Construction to Graveyard in error

    Zealous Construction gained control of wisperwood elemental and instead of going back to my control it ended in my graveyard, losing the game

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
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