MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    43 votes

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    13 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Dropped out and wont let me back in.

    Kicked me mid game then locked me out. Says my password is wrong and then my secret answer also. Tried a few times now it's locked I assume.

    13 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  3. muxus bug

    muxus bug, creatures enter tapped with muxus

    3 votes

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  4. Support Agent Contact

    I recently received an email from support@wizardsofthecoast.zendesk.com and want to make sure it is a legitimate email, not a scam.

    1 vote

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  5. checking for active matches

    When trying to start MTGA, the game freeze at the step "checking for active matches". This has been the perpetual freeze step ever since I lost power during a MTGA limited (draft) event and attempted to rejoin by rebooting the game.

    4 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Can't update my email account

    Haven't played MTGO in years. The email in my MTGO account is legendball@aol.com - an email I also haven't used in years. Tried to change it, but don't remember the answer to my question 'Miller Beer'. New email is legendball@bellsouth.net. Would you please update the address or allow me to change my question and answer.

    Thank you.

    Robert Miller
    Address is: 2292 Acworth Due West Rd Acworth, GA 30101.

    user id: nightslayer

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  7. network error

    Can't complete any color challenge because of a network error on the last one.

    2 votes

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  8. crash

    Mtgo in game #803954306 crashed and i need to restart the program.
    One i've restarded it opens with a white board and couldn't let me join the league

    2 votes

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  9. Pioneer League - Game won't load

    Logged in fine, hit "play match" for my 3rd match on pioneer league, found an opponent, opened a second screen but it was always empty - no hands or decisions on who starts were displayed. I had to click on concede and tried joining a new match and it says "Unable to join Queue. Current match pending..."

    3 votes

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  10. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  11. i can't play arena this days, i enter to the game and the game don't load the principal menu and nothing else happen

    i can't play arena this days, i enter to the game and the game don't load the principal menu and nothing else happen

    1 vote

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  12. Невозможно зайти игру на ПК: Обновление базы локализации.

    Не могу войти игра на ПК. Висит окно с заставкой и надписью: Обновление базы локализации. Продолжается вечно. С телефона всё работает. Использую клиент Epic Games, проверка файлов ничего не даёт.

    1 vote

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  13. mtgo will not update

    PLATFORM VERSION INFO
    Windows : 10.0.22000.0 (Win32NT)
    Common Language Runtime : 4.0.30319.42000
    System.Deployment.dll : 4.8.4341.0 built by: NET48REL1LASTC
    clr.dll : 4.8.4515.0 built by: NET48REL1LAST
    C
    dfdll.dll : 4.8.4341.0 built by: NET48REL1LAST_C
    dfshim.dll : 10.0.22000.1 (WinBuild.160101.0800)

    SOURCES
    Deployment url : http://mtgoclientdepot.onlinegaming.wizards.com/MTGO.application
    Server : AkamaiNetStorage
    Application url : http://mtgoclientdepot.onlinegaming.wizards.com/3.4.129.4215.20220907091403/MTGO.exe.manifest
    Server : AkamaiNetStorage

    IDENTITIES
    Deployment Identity : MTGO.application, Version=3.4.129.4215, Culture=neutral, PublicKeyToken=92a8f782d852ef89, processorArchitecture=msil
    Application Identity : MTGO.exe, Version=3.4.129.4215, Culture=neutral, PublicKeyToken=92a8f782d852ef89, processorArchitecture=msil, type=win32

    APPLICATION SUMMARY
    * Installable application.

    ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of http://mtgoclientdepot.onlinegaming.wizards.com/MTGO.application resulted in exception.…

    1 vote

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  14. Game crashes again after log in

    Game crashes AGAIN after log in attempt. have reported issue several times now. once I report it a day or two later it lets me log in like once or twice then trying again makes it crash just after putting password in to log in

    1 vote

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  15. Game crashes after new update

    After the update today I get to the log in screen and log in then the game crashes, have tried several times and also restarted computer no luck still crashes every time

    1 vote

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  16. I cannot log in to my account

    I cannot log in to my account. I tried the "Forgot my Password" option and gave the correct information but it still gave my the error message and asked me to contact customer support.

    Granted, I haven't used this account in several years, but I'd like to get back into the game.

    4 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  17. email activation

    Hello, I created a new account but I do not receive the activation email. I have checked spam. How do I request a new shipment?
    cordially

    2 votes

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  18. full screen won't let me exit

    i was wondering how to log on it's been awhile it doesn't look like some of the screen is showing and im tired and getting quite old on getting the game to work it's been awhile since i played and would like to play again

    1 vote

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  19. screen res

    screen res not respond no full option

    1 vote

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  20. Game do

    Error when start app:

    MagicExceptionType: ApplicationConfigurationException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now close.
    ExtraDetails:
    InternalDetails: Failed to initialize SessionManager.
    en Shiny.ShellViewModel.CreateSession() en C:\CM\workspace\release_next\source\windows\clients\Shiny\View\MainNavigation\MainNavigationViewModel.cs:línea 826
    en Shiny.ShellViewModel..ctor() en

    1 vote

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