MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    30 votes

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    11 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. 59 votes

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    20 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. lag/timeout/crash missed picks while drafting

    draft begins and draft window close reload magic online but lose several first picks

    25 votes

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    10 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    74 votes

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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. lag/Timeout while drafting

    lag/timeouts while drafting

    31 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. game restarted

    game restarted and replayed every turn since turn one, this repeated a few times then the game restarted with new hands, fresh clock, but kept the old game log. while making this report the game ended in a draw.... (was played in commander legends draft) no one got votes and that was it.

    18 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Interface issue

    Interface issue, I can't see my daily quest and friend's menu anymore. It desapear yesterday. This morning I was able to see again the icone, but it was gone after a match. I desinstall the client, ddl the new one, and nothing change. Mobile and comptuer. (I'm using PC and phone android.)
    I can't see what the daily request... I'm loosing opportunity to earn exp and coins !

    Please help.

    4 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. 11/19 Trade Disabled

    Can't open trade windows.

    18 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. 26 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Disconnection Resulted in a Draw

    My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.

    19 votes

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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    40 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    24 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't reinstall MTGO after client doesn't auto-update.

    tried logging into MTGO client(already installed on Windows 10) and says client is out of date. Need to restart to update client. I restart but client doesn't update. I uninstall and try to reinstall and it gives me an error:

    "

    6 votes

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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Laggy client since Zendikar Rising

    Since the Zendikar Rising update the client has been lagging constantly, making it almost impossible to play. I am a hardcore MTGO fan and I am thinking about leaving the platform because of this.

    My configuration is way above the recommended requirements and I have to restart the client BETWEEN games in order to reset the lag.

    5 votes

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    4 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. MTGO Servers are Lagging compared to any online game, it appears there is a Server Optimization problem in 2021

    People online are claiming Arena and MTGO run on the same servers... which to me as a 2007 computer science minor from NYU, this suggests a mangement problem as they should not be on the same servers given MTGO should be running on whatever servers they had back in 2015 or so... MTGO is not Unity.. the two will have issues trying to be on the same servers.

    Arena runs fine... MTGO looses me seconds on a clock and I find myself being distracted by the lag issues that were not a problem back in 2012-2017...

    I have no idea…

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. requesting format data

    When ever I open up the game it starts going through the loading process and stops abruptly at "Requesting Format Data." This has so far happened to a number of new players including me and I believe it is so related to the opening of new accounts in the game.

    1 vote

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. IOS iPad Unable to log in

    On iPad I was auto logged out and now on log in I keep getting told my Email or PW is incorrect despite being able to use it to log in to the Desktop client.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Was playing a match against someone playing a Legacy Bomberman deck. Game 2. He moved to combo off, sacrificed a Ranger-Captain of Eos, an

    Was playing a match against someone playing a Legacy Bomberman deck. Game 2.

    He moved to combo off, sacrificed a Ranger-Captain of Eos, and then Sacrificed a Lioneye Diamond.

    The game immediately crashed, played through the entire game again at an incredibly rapid speed, and then crashed and restarted - after the game started, neither of us could play cards, and it immediately moved to end step for all turns.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. your harsh

    your app uses 100% of cpu and pulls 1000 mb of memory during play huge lags and not responding comes up alot. that has only happened sense last two updates.

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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