MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    268 votes

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    25 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    259 votes

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    6 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    132 votes

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    29 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. Match results are incorrect

    My wins in the Sealed League are not accurately reflected in the client. My match one win is displaying as a loss (while my game wins do display). My match two record is very incorrect (match loss shown with a game record of 1-0-2 , which didn't happen).

    36 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    102 votes

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    15 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. 13 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. 9 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sideboard bug

    When playing in MTGO Leagues, after I submit my deck for the game when side boarding, I get an error that shuts down MTGO and I need to log back in. Is this being corrected?

    3 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. Exploit with votes in commanders legends lobby

    So after a game had ended it displayed the votes per player it was 1-0-2-2 i had closed the window when it popped uped again but this time the winner had gotten an extra vote . this kept happening until the player maxed out at 50 votes I'm not sure if this is a purely visual bug or if it was a true exploit.

    3 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3/3 pelt collector does not trigger when 4/4 hexdrinker dies

    if i have a 3/3 pelt and a hex leveled to 3 ( 4/4 ) if hex dies pelt should trigger and become a 4/4.. it does not

    i believe this is a bug

    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Draft cards all stuck in one pile + Draft Lag

    Hi Guys, no idea what has caused these issues but they happened at the same time (even though they seem unrelated). My system was working perfectly up until about 3 weeks ago.

    Problem 1). My draft layout video (while drafting cube) has changed to stack the entire pack of cards. Now I only see the top of each card (the name and CC) as they are all stacked together off to the side. They no longer layout side-by-side. I can't find an option anywhere in settings to change this. Help please! I will attach a screenshot.

    Problem 2). After playing…

    3 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. Received different card than reserved card once draft finished

    While drafting I reserved a card, yet when the time reached 0 I received a different card

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. I am still in a game days after I finished

    A game that I am have already finished is still saying I am joined and opening a tab this game days after. This slowing the speed of logging in and increasing the frequency of crashes during logging in.

    1 vote

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    3 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. Commander Legends league won't let me join que after I won my first pod

    I won my first pod in the Commander Legends Phantom event. After that, I tried to join again and it told me my results were still pending. So I went to bed and tried again this morning and it gave me the same error message. It also shows that I have 0 wins, even though I won my pod. What can be done about this?

    4 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. autoskipped turns

    At first, I got sent into the last game I played, that game ended with a bug and replayed itself over and over. When that game finally concluded in a draw, ( everyone in it lost 1 vote for some bizarre reason) I got sent into the new game and it restarted itself for everyone (they told me in chat).

    The game then proceeded to auto skip everyone's turn until 1 player figured it stopped by setting a stop at one's main phase. At this point, we had skipped multiple turns and I was 2 turns behind when the dust…

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. Deck becomes invalid when sideboarding between games 2 and 3 of a Commander match with a buddy


    1. Go to sideboarding when tied 1-1

    2. A duplicate copy of my Commander appears in the deck

    3. A Deck Error message pops up (see attached file) saying that Magic Online has re-validated the card pool

    4. You are unable to submit the deck for game 3

    5. Moving the duplicate Commander to the sideboard invalidates the deck and also locks you out of deck submission
      Note: this has happened on approx. 5 occasions, only when a direct challenge match is tied 1-1

    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. Old game window loads every time MTGO client starts

    For the last two days, every time I start the MTGO game client, a game window (for a game that crashed approximately two days ago) loads automatically. Everything is completely empty in the window (see uploaded image #1). The game is also still visible as "joined" in the lobby every time I start (see uploaded image #2).

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. Game Crash

    I was in a 4 person, Commander general game. I was playing Maze's End and Scute mob. I used Maze's End at the end of last players in the games turn, it created many tokens. The game reset and started replaying from the beginning. Match 237609467 Game 753760332

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Unable to continue Draft - Server thinks I am still playing a game

    I am unable to continue my draft of commander legends or start a new game of commander. It will not allow me to connect and tells me that I'm currently in a game.

    2 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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