MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Mana issues on Arena are insane and completely unrealistic when compared to MTGO

    Mana issues are way more common on Arena and the hand smoother needs to be fixed. It completely screws with the odds of a deck and ruins many games. I will stop playing MTG Arena until the hand smoother is removed.

    1 vote

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  2. Cycling doesn't work

    on my end step i try to cicle a forgotten cave but i cant because the game avoid that step , i dont had so many lands i need that red mana, was so important , unbelievable

    1 vote

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  3. I did not receive mu uncommon car for lvl 92 or 93 and I am not sure about 91.

    I did not receive mu uncommon car for lvl 92 or 93 and I am not sure about 91.

    1 vote

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  4. mtga leaves during the game

    mtga leaves during the game and I can't return, when I opened the game again I enter the last game and leave again. no error message is displayed.

    3 votes

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  5. Oko and Questing Beast

    After +1ing Oko on Questing Beast it still has an ability with "can't be blocked by creatures with power -1 or less"-

    3 votes

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  6. garruk, savage herald ability 1 is not working correctly

    When using Garruk, Savage Herald's ability number 1, you look at your top card and if it isnt a creature it goes to the bottom of the deck.

    In MTGO, this causes you to skip your next draw step. This is incorrect, and not how the card works. Nowhere on the card does it say that you skip your next draw, and it has never worked in games like that, it is a bug in mtgo.

    I did some testing- there are random times when this bug does not happen and the card seems to work normally as intended. This…

    2 votes

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  7. Niv-Mizzet's Trigger Still Works through Notion Thief

    i had a notion thief out. my opponent had niv-mizzet, parun. i cast a spell on my turn (not in my oppenents draw step) he drew a card with niv-mizzet

    1 vote

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  8. ugin

    ugin crash the game when i try to apply -x ability

    1 vote

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  9. Jester's Scepter is not working on Magic Online

    This card hasnt been working on Magic Online for, at least, 3 years. Whenever you try to counter a spell it is simply impossible to do it.

    Please, fix it as soon as possible, sincre there are many issues that I had written before without a answer.

    Best regards.

    5 votes

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  10. Difficult to add cards to a deck in my collection tab

    If i only own 3 copies of a card in my collection, and all three copies are in my deck, i cannot add a 4th copy by right clicking on the card and 'add 1 to deck'. I have to manually search for a different version of the card and add it.

    Also, if i own 3 copies of a card in my collection, but all 3 are different versions, if i add a 4th copy to my deck, all 4 copies of the cards are displayed as if i do not own any of them. It should display the…

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  11. lands

    The full art basics that I bought are not showing in my collection. And if i remove them from my current deck back to my collection that change the image that of a bordered basic.

    1 vote

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  12. I can't access my account !!!

    I have an old account (lukinhaas25 # 37902) and I want to go back to playing, but when I try to login it appears that my password or sogin is incorrect, and asks to reset the password if the error persists, but when I put it to reset, the error, and send contact support, so please fix my account so I can get back to playing.

    1 vote

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  13. Fractured Identity did not copy flipped Planeswalker

    No token is produced when playing Fractured Identity on a flipped Garruk Relentless. I want full refund for the event.

    3 votes

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  14. Not able to buy

    Not able to buy anything thru your store. Tried buying event tickets and booster packs via Paypal but it wont go thru. There is plenty of money in my Paypal account this is my Order Number: O0LXMW9G second time to tried to buy in 2 days and it never goes thru please help!

    Also when i click on the contact us link from the Paypal verify page https://payments.onlinegaming.wizards.com/PayPal/?token=EC-2FM7919017366282M&PayerID=V8EKKZG8MCSGY it goes to a 404 page https://company.wizards.com/contact-us

    3 votes

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  15. Krark's Thumb does not work with Zndrsplt and Okaun

    Summary: Krark's Thumb, Zndrsplit and Okaun on the battlefield. Krark's thumb works for all other coin flip cards I've used, but when Zndrsplit and/or Okaun trigger, Krark's Thumb does not flip the coin twice - it only flips it once.

    5 votes

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  16. Fairgrounds Warden doesn't return exiled card to the battlefield after owner leaves the game

    Fairgrounds warden doesn't seem to be functioning properly. when it leaves the battlefield the exiled creature did not return to my battlefield.

    2 votes

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  17. Crucible of Worlds - Opponent access to my Graveyard

    Opponent played my strip mine out of my graveyard whilst we both had crucible of worlds in play (screenshot is from start of turn after it occurred).

    Game was Game 3 of Event #230018003. Was my fourth round of league.

    Edit: Crucible of Worlds text 'You may play lands from your graveyard' so he should not have been able to play my land.

    5 votes

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  18. Playing two matches at once causes bugs

    don't know what caused the bug, but I was double queueing, and my companion zone showed up on my draft screen, but I was able to drag it to my main screen. When I closed my draft stuff, I could no longer access my companion. I couldn't get my companion zone back even after restarting the client. I was streaming the entire event.

    2 votes

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  19. Ravnixtravaganza

    I paid for and entered the Ravnixtravaganza draft and ended up drafting Modern Masters cards and playing against a Ravnica deck...

    2 votes

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  20. CardDataException

    Hello,

    I have a CardDataException when i launch MTGO. If i reinstall MTGO, i can launch the software the first time, play, exit MTGO. But when i try to launch MTGO a second time, i have this exception.

    Thanks a lot

    2 votes

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