MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    43 votes

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    13 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Parallax Wave's Fading Doesn't Trigger Correctly

    Parallax Wave fading doesnt work, the enchantment is permanent

    29 votes

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  3. post May patch mid game restart

    At the beginning of game two after i played my first land Shelldock Isle and was resolving the Hideaway trigger the game startet again. My Opponent and i both got a new hand of seven cards.
    Each turn after that the client went directly to the cleanup step and made us discard a card due to maximum hand size.

    248 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Expressive Iteration causes Game Restart

    I was playing when he played a card of Strixhaven (Expressive Iteration). Game broke. I saw all the game again since t1, like when you review a past game on Game Historial. Then the game restarted

    302 votes

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  5. Post 5/1/2022 Downtime mid game restart

    I was in a cube league and two games in a row in games I was significantly ahead when mtgo reset our games entirely and started a new game with a new hand.

    17 votes

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  6. Ob Nixilis, the Adversary + Esika's Chariot

    Ob Nixilis, the Adversary + Esika's Chariot - copying the Ob token w/ Chariot doesnt creat another Ob token

    21 votes

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  7. Hunter Sliver's ability doesn’t work

    Attack with Hunter Sliver and/or other Slivers with Provoke, the provoke trigger is not working.

    Actual: It doesn’t trigger provoke
    Expected: They should all have Provoke

    34 votes

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  8. Dropped out and wont let me back in.

    Kicked me mid game then locked me out. Says my password is wrong and then my secret answer also. Tried a few times now it's locked I assume.

    13 votes

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  9. Investigator's journal causes fatal error/client crash

    I casted Investigator's journal and the message appeared

    64 votes

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  10. Dress down doesn't stop primeval titan etb ability

    1. I cast primeval titan
    2. Opponent cast Dress down in response
    3. Dress down resolves, they draw a card
    4. Primeval titan resolves
    5. Actual: Primeval titan etb triggers
    6. Expected: Primeval titan shouldn't have an ability
    23 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    2,651 votes

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  12. Store Internal Error

    AFTER CLICKING ON THE STORE I GET AN ERROR THAT SAYS INTERNAL ERROR.
    I TRIED EXITING AND LOGGING BACK ON BUT NO CHANGE.

    8 votes

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  13. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    2,614 votes

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  14. Brass Knuckles Gives Double Strike With Only 1 Equipment

    The card Brass Knuckles is bugged. Even if u leave the opponent with 1 equipment, the attached creature still has doble strike. I destroy the equipment 2 times, in g2 and g3, but it still mantein the ability that requires control 2 equipment.

    16 votes

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  15. snapcaster and split cards

    Giving flashback to split-cards (such as fire/ice) using snapcaster mage doesn't work.

    1) Cast Snapcaster Mage target fire/ice
    2) Add appropriate mana to your mana pool
    3) Try to cast fire/ice
    4) Actual: Spell doesn't gain flash back and can't be cast
    5) Expected: Should be able to cast either half of the spell

    The game I experienced this in was: 242796314

    67 votes

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  16. Morbid Opportunist not triggering when creature dies for first time that turn

    A creature died and I didn't get the trigger off of Morbid Opportunist.

    Note ability:
    Whenever one or more other creatures die, draw a card. This ability triggers only once each turn.

    69 votes

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  17. Keen Duelist Locks Gamestate in Super Jump

    Cast Keen Duelist, wait til next upkeep, unable to select opponent for the target and the game is locked up. Impossible to continue after casting it.

    19 votes

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  18. winota ability doesn't give indestructible to all humans creatures

    winota should give indestructible to all creatures she puts into play. However, this time I attack with 2 non-human creatures and I put 2 humans into play, the first was Brutal Cathar and the second was Tovolar's Huntmaster. I clarify that they entered as humans since it was daytime. However, it only gave Tovolar's Huntmaster indestructible. You will see in the captures the sequence and how I lose Brutal Cathar after being blocked.

    30 votes

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  19. Regent's Authority

    Regent's Authority doesn't add the +1/+1 counter

    It was cast during combat on a legendary creature.
    The creature gained +2/+2 but not +1/+1 and a +1/+1 counter

    25 votes

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  20. Katilda, Dawnhart Prime ability not tapping human creatures for mana

    Katilda's ability is not working correctly. instead of allowing you to tap humans for mana it is instead acting as if it adds flavor text. I have had multiple turns where I could have done many things on my turn (Including using the other ability) but instead it is just flavor text that does not work

    66 votes

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