MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. invalid deck, but i have the card

    when i tried to save my deck, it reports an invalid card, the cosmos elixir, but i have it, if i haven't, at least show on sideboard that i cannot have the card.

    how can i find the "invalid" card if it not shows up

    1 vote

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  2. Client Crashes when Importing a deck or naming a deck

    The client crashes every time I import a deck or try to name the deck I created. I have shut down and restart the client. The deck is now available to play.

    1 vote

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  3. How to I Assign both Partner Commanders to a deck?

    When I try to assign the 2nd Partner as a Commander of my Malcolm, Keen-Eyed Navigator/Ghost of Ramirez DePietro Deck, it de-assigns the 1st Commander.

    Does MTGO support playing Partner Commanders?

    1 vote

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  4. Didn't get 300 gems for level 21 Mastery Pass

    I'm pretty sure but if you'd look into it, I'd appreciate it. Thanks.

    1 vote

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  5. cards missing

    Most of my collection worth value has gone missing and there are no tickets on my account. I have no idea where any of these cards or value has gone

    1 vote

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  6. hack

    Hello, my account got hacked today. Is there any way yo recover what was stolen?

    1 vote

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  7. Purchased $25 mythic token for 20th magic promo client will not let me use cards to enter events or play

    Purchased $25 mythic token for 20th magic promo client will not let me use cards to enter events or play

    2 votes

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  8. no rewards for winning

    no rewards for winning....
    i play some leage and i dont get rewards for winning on my account
    2/1
    3/0
    1/2

    plz fix it

    1 vote

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  9. missing art

    Missing the kamaigawa purchased lands in each color after the 6/2 update.

    1 vote

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  10. card collection missing

    Logged into my account today, tried to play open play commander, and all my decks are missing cards that are .5 tix and up. Says the cards are not in my collection. Looked at my trading partner history and it was all bots, which I have not used in over a week. Was able to play commander just fine the past couple days, but now all my decks are unplayable with missing cards not in my collection

    1 vote

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  11. Purchased precon Reap the Tides and the game gives the warning triangle that states invalid and I can not play it.

    Purchased precon Reap the Tides and the game gives the warning triangle that states invalid and I can not play it. The game recognized 99 at first and the commander wasn't in the list. When I put the commander in the appropriate box the game flagged the deck and will not allow me to use it

    1 vote

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  12. collection

    my entire collection has disappeared

    1 vote

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  13. Duplicate cards while Drafting Visual Bug

    In draft there is some serious bug with displaying cards, It showed I had 8 Storm God's oracle, whereas in reality I only had 1

    1 vote

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  14. mastery tree

    This is absurd, I've completed the last 2 steps of my mastery tree for the obscura tribe and I haven't received my cards???

    This needs to be fixed and my cards allocated to me, you're robbing customers here and it's loathsome af.

    I've seen way too many bug posts like this one and it's given me 0 confidence in this development team and WotC in general, I'm so close to just uninstalling the game and never returning, what a scam.

    1 vote

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  15. Missing objects

    When I logged into my account today, it appears that virtually every object of any significant value in my account is missing. A lot of cards as well as the recent tickets I bought and left over packs. These things were all there a few days ago.

    1 vote

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  16. Can't use or trade tickets

    I have 15 tickets in my collection and I can't use them to trade or join a league.

    1 vote

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  17. Crashes on deck builiding

    When I go to my decks and I clic some of them the game crashes just moving my mouse over that deck.
    I tried to reinstall the game and it fixes but the issue occurs again when I try to create a new deck.
    I play from epic.

    2 votes

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  18. The game closes

    It had never happened to me, I have created a new deck and when I want to play it the game closes, I can not even choose it, just pass the cursor over the deck the game closes. I have tried other decks created and they work perfectly. I've restarted the PC and it keeps happening. I have tried to edit the deck but I pass in cursor without pressing it and it closes. Help please.

    1 vote

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  19. Max mastery level

    There is no way of knowing what card you receive when leveling past 90 in mastery rewards. Not even sure if I am getting a card. Have the mastery pass. Tried looking at my collection to see highlighted new cards.

    0 votes

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  20. The client crashes to desktop when collection tab is clicked

    The client crashes when user attempts to access collection tab.

    1) user logs in and lets the client completely load.

    2) From Home screen user clicks the collection tab to open the collection screen

    3)Client crashes to desktop with out error message.

    4) User logs back in and repeats steps 1-3

    What user expected to happen was that the collection screen would load.

    What actually happened was that the client crashed with out presenting an error message and user became very sad.

    1 vote

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