MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Asset Error Detected

    Hey!
    I have a little problem with mtgo launcher. When i activate MTGO the message is appearing on my screen (photos under this text). I'm wondering... Is first attempt to enter after ''Mafia edition'' is for special ''insider party'' ? :P

    1 vote

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  2. I can't do login

    I can't do login in my account, it appears the message I have lost my connection with the server. when I try to access the site it doesn't stay on the inicial page, so I can't download the file to reinstall the game again, at this moment I don't have the game in my pc so that I can't send you pictures of the problem too. But I have this game in my cel and I can play. I wish you resolve this problem so I use to play everyday. Thank you in advance.

    1 vote

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  3. will not load on IOS

    I am unable to open and play at all on the IOS platform since the new capenna update. I have deleted and redownloaded several times, followed all troubleshooting recommendations, and have not been able to play since the release of the set last Thursday. so this is now 5 days and counting for being unable to play despite the money spent on the set. Please address

    1 vote

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  4. Game won’t start

    I’m on mobile. And ever since the update everytime I try starting the app, it just gives me a grey screen for one second then closes the app. I’ve deleted it and redownloaded it multiple times and that will let me play until I close the app. Then when I close the app and try to play again later, it’ll do the same grey screen and force close itself. Having to spend 20 minutes to delete and redownload the game everytime I play is just getting old. Please help.

    1 vote

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  5. Stream Deck Pedal

    Stream deck pedal not recognizing input for MTG

    1 vote

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  6. MTGO stops loading upon start-up, and reinstalling does not fix the start up failure

    I have the best wifi in the world with state of the art privacy controls and yet MTGO stops loading upon start up and reinstalling does not fix the failure. Similar stuff happened in the past but usually the issue resolves itself a day or two after, but this failure has been happening for couple days.

    1 vote

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  7. 2 votes

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  8. crash

    Everytime i join a commander game MTGO crashes after the dice for turns is rolled

    1 vote

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  9. Want to update my email

    My email provider will stop working and I need to update my email, but I couldnt find a place to do so, could anyone know how I can update my email?

    1 vote

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  10. email activation

    Hello, I created a new account but I do not receive the activation email. I have checked spam. How do I request a new shipment?
    cordially

    1 vote

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  11. Suspended account

    Today when I tried to log in to my account, a message advised me that my account has been suspended but I didn't receive any email or comunication on my email about that, so I don't know why this happened and what I could do to have it back.
    Also I'm currently using the rental service from Manatraders, so I can't give them back their cards, could you please help asap?
    Thanks

    1 vote

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  12. Unable to log in

    Tried logging in today, but it just spins

    1 vote

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  13. EULA not found

    The client says EULA not found and won't let me log in. I have tried to reinstall and restart but still is failing to start.

    1 vote

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  14. Cant read my messages

    I can see that I have a new message, but when I open the chat I cant see it

    1 vote

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  15. MTGO Shuffler

    This shuffler is the worst I have ever seen. I have played paper magic for 20 years and your shuffler is NOT RANDOM.

    This shuffler is severely skewed to group 3 or 4 copies of the same card. This happens on a daily basis sometimes several times a day.

    Your land fetches often do not shuffle the deck! As the same card will be drawn from the top again! WOW! Not Random!

    Your lands also come in 3 or 4 copies at a time! Every day I get 1 land in 13-15 cards! EVERY DAY! What are the odds? This…

    1 vote

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  16. Mtgo closing and deleting data

    I try to open the mtgo, it asks to update, even though it has updated, many times after the update it makes the login screen sound, but it does not close before it even appears, when I open it again it gives the same error, I already added the mtgo in the exceptions from karpesky, but the problem still persists, Wednesday (16/03) after the update an error message appeared asking to close and report, the txt is attached, but the text was as follows:
    MagicExceptionType: MagicException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now…

    1 vote

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  17. I cannot log in to my account

    I cannot log in to my account. I tried the "Forgot my Password" option and gave the correct information but it still gave my the error message and asked me to contact customer support.

    Granted, I haven't used this account in several years, but I'd like to get back into the game.

    1 vote

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  18. Trojan virus detected by kaspersky

    Kaspersky detected a trojan virus on the latest update (03/09). Magic online is immediately uninstalled as try to update or reinstall the program.

    1 vote

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  19. Installer crashes after copying new files

    Got back into the game recently and upon trying to boot up the game it tries to update then gets to "Oops! Something went wrong", I've done everything the support site recommends yet nothing, anyone know how to fix?

    1 vote

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  20. infinite loading screen

    i log in to spelltable and get stuck on infinite loading screen

    1 vote

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