MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Old game window loads every time MTGO client starts

    For the last two days, every time I start the MTGO game client, a game window (for a game that crashed approximately two days ago) loads automatically. Everything is completely empty in the window (see uploaded image #1). The game is also still visible as "joined" in the lobby every time I start (see uploaded image #2).

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Game Crash

    I was in a 4 person, Commander general game. I was playing Maze's End and Scute mob. I used Maze's End at the end of last players in the games turn, it created many tokens. The game reset and started replaying from the beginning. Match 237609467 Game 753760332

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cant cast spells between blockers and damage step

    Hi,

    Have had it a few times now. When i want to cast an combat trick it wont let me and goes strait to damage step.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3/3 pelt collector does not trigger when 4/4 hexdrinker dies

    if i have a 3/3 pelt and a hex leveled to 3 ( 4/4 ) if hex dies pelt should trigger and become a 4/4.. it does not

    i believe this is a bug

    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. draw

    Thats probability just like winning in a lottery... 2 same cards in 100card deck and i got them twice in a day. plz just randomize the draw..................

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. opponent pairing

    I just don't understand how a deck that in standard play can be at 68+% win rate and in any ranked event or ranked play drop to less than 20%. Don't tell me it is the caliber of player because I have written down most of the players that have beaten me in Ranked play and I have once in a while have run across them in standard play and have beaten them and gon on to win in standard but the minute I enter ranked anything I get stomped? How does pairing work and is it truely random or…

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mobile app laggy to the point of crashing on Pixel 3 XL.

    I played 3 matches of historic on my phone, the first 5 minutes or so was a decent experience, but it kept getting more and more laggy. This was especially noticeable when the turn got passed to me and my permanents were untapping but everything was slowing down to a crawl. My opponent would attack and it wouldn't move to my blockers phase for 5-7 seconds, and I know my clock was actually ticking because I'd see the rope start burning when the app stopped being frozen.

    Eventually the app completely crashed and I roped out and lost the match.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Vintage Masters VMA drafts ending early?

    The official calendar says VMA was to end on the 28th, but it seems to be over already. Anyone else able to play VMA right now? I was one game into a draft and would have liked to finish it.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. 13 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. Probleme d'xp

    Je ne reçois plus d'xp maitrise après mes combat standard

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. Couldn't select card with thought erasure

    I used thought erasure main fase, my opponent had 4 card in hand and he had a Commit/Memory. I couldn't select the Sharknado who was after Commit.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. VIntage Cube

    The 'Vintage Cube' is still called 'Holiday Cube 2013' in the pack scene and in the draft log.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. Deck becomes invalid when sideboarding between games 2 and 3 of a Commander match with a buddy


    1. Go to sideboarding when tied 1-1

    2. A duplicate copy of my Commander appears in the deck

    3. A Deck Error message pops up (see attached file) saying that Magic Online has re-validated the card pool

    4. You are unable to submit the deck for game 3

    5. Moving the duplicate Commander to the sideboard invalidates the deck and also locks you out of deck submission
      Note: this has happened on approx. 5 occasions, only when a direct challenge match is tied 1-1

    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. Deck becomes invalid when sideboarding between games 2 and 3 of a Commander match with a buddy


    1. Go to sideboarding when tied 1-1

    2. A duplicate copy of my Commander appears in the deck

    3. A Deck Error message pops up (see attached file) saying that Magic Online has re-validated the card pool

    4. You are unable to submit the deck for game 3

    5. Moving the duplicate Commander to the sideboard invalidates the deck and also locks you out of deck submission
      Note: this has happened on approx. 5 occasions, only when a direct challenge match is tied 1-1

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. Deck becomes invalid when sideboarding between games 2 and 3 of a Commander match with a buddy


    1. Go to sideboarding when tied 1-1

    2. A duplicate copy of my Commander appears in the deck

    3. A Deck Error message pops up (see attached file) saying that Magic Online has re-validated the card pool

    4. You are unable to submit the deck for game 3

    5. Moving the duplicate Commander to the sideboard invalidates the deck and also locks you out of deck submission
      Note: this has happened on approx. 5 occasions, only when a direct challenge match is tied 1-1

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Received different card than reserved card once draft finished

    While drafting I reserved a card, yet when the time reached 0 I received a different card

    3 votes

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  20. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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