MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Ledger Shredder not gaining counters from Connive

    I've been in 2 game of a league now in a modern tournament where I trigger or my opponents trigger the connive feature. I'm forced to connive however, no counters are ever put on my ledger. It's frustrating considering the counters are able to go on another persons ledger but not mine. Hopefully you can see why this is frustrating especially since he is a key card in my modern deck.

    1 vote

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  2. Shorter sideboarding time

    During pauper challenge the sideboarding time of 150 s was shorted, the game begun before the end of the timer.

    1 vote

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  3. Ancient Copper Dragon Treasure tokens disappearing

    Hello I was playing a game of commander 4 players and when I used my commander Duke Ulder Ravengard on ancient copper Dragon and copied the dragon 2 more times I Hit the other 3 players and rolled 3 dice and I got 27 treasures out of it when I came out of attack and the tokens of the dragon left, it took 21 of the treasures with them

    1 vote

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  4. Call In a Professional not dealing damage to targets with Shield counters

    I play sealed league and i play card '' call in professional'' and damage would be prevented he had shield counter and his creatures would live .

    Expected:
    Damage can't be prevented this turn. Call In a Professional deals 3 damage to any target. (Shield counters don't prevent this damage as they're removed.)

    1 vote

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  5. Necroduality

    When Necroduality is played and then Falcon Abomination is played I noticed a bug occur in a game I just played. Necroduality creates a copy of the Falcon Abomination and a copy of the 2/2 token with decayed that Falcon Abomination creates. But the text reads "Whenever a non-token zombie" so it shouldn't be also creating a copy of the 2/2 token as well as the Falcon Abomination.

    1 vote

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  6. How to I Assign both Partner Commanders to a deck?

    When I try to assign the 2nd Partner as a Commander of my Malcolm, Keen-Eyed Navigator/Ghost of Ramirez DePietro Deck, it de-assigns the 1st Commander.

    Does MTGO support playing Partner Commanders?

    1 vote

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  7. Didn't get 300 gems for level 21 Mastery Pass

    I'm pretty sure but if you'd look into it, I'd appreciate it. Thanks.

    1 vote

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  8. Can't leave Match or Concede

    Entered a match on MTGO commander open play, game crashed during the match. Rejoined and it never loaded, and now the game thinks im still in that match and opens it every time I launch the client and it won't let me concede or leave the match

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  9. stuck in a modern game in a league

    I already opened a ticket for reimbursment but got no answer. The even graver problem is that I cannot play any more mtgo modern leagues. One of the matches I tried to play this morning never started and I got stuck entering the match. I've tried conceding the match, resetting, nothing works... I really need help, I've spent quite a lot amount of money on the past few days and now I can't even play anymore league matches since it's stuck forever.

    1 vote

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  10. Game won’t start

    I began a new match, got a grey display the usual one, but no cards or log or chat. After minutes I restarted and tried a new game, it stated that a game was in progress and now I’m back to the grey screen. Lobby is Vintage League.

    1 vote

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  11. Time over but not getting game win

    I am playing a legacy game in a league in MTGO, my opponent ran out of time, but I dont get the win for the game and only way to close the window is conceding the game, so I am stuck, I cant play anymore cause I have to let the window open.
    Please help me, thank you!

    1 vote

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  12. crash

    Mtgo in game #803954306 crashed and i need to restart the program.
    One i've restarded it opens with a white board and couldn't let me join the league

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Pioneer League - Game won't load

    Logged in fine, hit "play match" for my 3rd match on pioneer league, found an opponent, opened a second screen but it was always empty - no hands or decisions on who starts were displayed. I had to click on concede and tried joining a new match and it says "Unable to join Queue. Current match pending..."

    1 vote

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  14. cards missing

    Most of my collection worth value has gone missing and there are no tickets on my account. I have no idea where any of these cards or value has gone

    1 vote

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  15. Mindslaver + Griselbrand bugged interaction

    During a match I took over a player using Mindslaver while they had a Griselbrand in play. I was unable to activate the "Pay 7 life: draw 7 cards" while I had control of their turn to secure the win. This caused me to lose the match and the round.

    1 vote

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  16. Oko's +1 ability didn't affect Dauthi Voidwalker's exile ability

    My turn 3 i use Oko, Thief of Crowns's +1 ability to elk Dauthi Voidwalker.
    Next turn Dauthi Voidwalker gains Soulbond from Silverblade Paladin and hits Oko for 6 damage.
    Oko goes into exile with a silver counter on it.
    After that turn cards went to the graveyard as usual.

    1 vote

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  17. Moraugs landfall ability

    Moraugs landfall ability doenst give you an aditional combat phase after the first land (at the first main phase), only after the second land played each turn. The untap ability works corretly.

    1 vote

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  18. prizes

    I played 3 games of new to MTGO modern Gauntlet, and didn't recieve any prizes. I went 3-0, 1-2, and 2-1. I should have earned a few play points for the 3-0, but didn't.

    1 vote

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  19. Figure of Destiny skips 2/2 phase

    -Opponent plays Figure of Destiny
    -Opponent is able to get to 4/4 and 8/8 without having to originally reach 2/2

    1 vote

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  20. Big Score creates confusing Game Log entry

    Big Score card is creating two of my username in Game Log?

    This type of game log doesn't make sense and very confusing.

    1 vote

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