MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. idol of endurance

    Cast idol of endurance this turn.
    paid cost and tapped for ability.
    but unable to select creature.

    2 votes

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  2. Conclave Mentor and Grumgully, The Generous

    State: Grumgully, The Generous on battlefiel
    Action: Play Conclave Mentor
    Expect: Conclave Mentor enters with 2 +1/+1 counters
    Actual: Conclave Mentor enters with single +1/+1 counter

    2 votes

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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Clever Impersonator wont copy non-creatures when played via soul foundry

    Step 1: Play Soul Foundry, exiling Clever Impersonator from your hand.
    Step 2: Play enchantment, artifact, or planeswalker - You could also just use Soul Foundry itself for this, but this issue exists with other permanent types as well.
    Step 3: Use the ability of Soul Foundry to create a token of Clever Impersonator.
    Step 4: Choose any non-creature. Clever Impersonator will appear to change into target.
    Step 5: Click 'No' - When done with a creature as the target, Clever Impersonator will successfully become a copy of that creature. When done with any other valid target, the copy of…

    4 votes

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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Sublime Epiphany Lag

    I had problems playing against a bant with substitute epiphany, the whole game was laged and I was going to lose for time. So you can not play, this problem has been around for a long time and it is the second time I lose because of this.

    5 votes

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  5. Mishra's Factory Abilities

    I went to tap my Mishra's factory for mana, but instead it's ability to turn into a creature activated. I only clicked once. It cost me the game and match.

    4 votes

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  6. Priority Not Given

    As described above, I wanted to save my 4/4 Token Angel sacrificing my Selfless Savior, but the system did not allowed my as the system resolved the damage directly after the Titanic Growth was casted, then I had no option to save my Angel Token as I should have been allowed. Consequently I lost the match because of it.

    As it was detrimental to me, an caused by a malfunctioning of the MTGO client, I would appreciate the reimbursement of the event fee.

    6 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Crash MTG ARENA

    Cuando van a arreglar el problema de crash del juego por culpa del idioma?

    Si juego en español se me crashea el juego
    Si juego en ingles no

    Hace rato que espero una resolucion

    Gracias

    1 vote

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  8. Manamorphose automatically chooses color of mana instead of player

    I was playing manamorphose in MTG online and the two times that I casted the card the software auto selected 2 red, instead of the red and blue that I wanted.

    2 votes

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  9. Grip of Chaos bug into game restart

    on 1 player commander open play,
    (i) Put <Grip of Chaos>
    (ii) Select a player as a target. (e.g. <Tyrant of Discord>)
    (iii) while reselecting player randomly, suddenly game restarts.

    4 votes

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  10. Containment Priest + Parallax Wave bug

    Exile multiple creatures with Parallax Wave, including Containment Priest.
    Parallax Wave then leaves the battlefield.

    Actual result: Containment Priest returns, as does a creature that was Wave'd after Containment Priest had been Wave'd. The two creatures that had been Wave'd before Priest was Wave'd are permanently exiled.

    Expected result: all creatures exiled by Parallax Wave return (as Priest does not affect itself and cannot affect creatures entering simultaneously with it). (I confirmed this expected result with Eli Shiffrin.)

    (Perhaps Parallax Wave is incorrectly returning creatures reverse-sequentially instead of simultaneously?)

    6 votes

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  11. update and install

    Hello.
    My problem begun july 16 2020 when an update showed to install.

    I start my MTGArena then it says it will download the update, then when finished it says that will begin to install then the window disapear suddely. The execution stops without any warning or error message.

    Then I uninstalled the Game and I'm trying to instal it again but it just do almost the same, it begin to execute the executable file than stops suddely without any warning or maessage.

    Then I can't play since.

    2 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Magic Online Commander Stability

    Commander on Magic Online has been plagued by constant game crashes for the past ~2-3 months. Currently (7/17) all games are unplayable right from the start, as they start exhibiting lag immediately. Since we record a weekly Commander series on YouTube, the crashes are all documented in the YouTube videos, but here is a table of event ids containing crashes.

    Commander Clash Episode Event ID Date Description
    S9E3 (unreleased) 231378430 7/16/2020 Game crashes and restarts (infinite loop)
    Tomer Stream (unreleased) 231357255 7/15/2020 Game crashes and restarts (infinite loop)
    S8E9 229178255 5/1/2020 Spice 8 Rack gets kicked out of the client…

    2 votes

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  13. 25 min timer is not enough!

    I have lost too many times now to time that I have to post a thread about this. Just last game, I was about to win that same turn and couldn't finish game actions before timer ran out. I don't stall or go afk. I do put thought into my gameplay decisions. I use the pass priority hotkeys. One should be able to complete a match playing attentively with very few instances of timing out. This is a major disadvantage to control and combo players. In casual this wouldn't be an issue, but in tournaments, where multiple prizes are on…

    1 vote

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  14. Nyxathid‘s enter battle field ability shoul not trigger when Hushbringer is on battlefield

    When Hushbringer or Tocatli Honor Guard is on battlefield and Nyxathid is cast and enters the battlefield the the ability of Hishbringer should cause the first ability of Nyxathid to not activate. Therefore since no opponent is chosen the second ability should also not activate. This should cause Nyxathid to enter as 7/7 and stay 7/7 no matter how many cards the opponent has in hand.

    1 vote

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  15. Davriel Bug in Library

    The game lets you know when your opponent is playing a deck that includes Davriel, Rogue Shadowmage, and Waste Not. (Game log on the beggining of each match "CreatedStepTrigger")

    1 vote

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  16. Loop ends in a draw without reason

    Following situation. I have Vito, Fountain of Renewal and Exqusite Blood in the game. I have 4 lives and my opponent has over 40. Fountain gives me one life and activates my combo. For every life the opponent gets a damage, whereby I get a life again and so on. The game now does the trigger completely automatically without my intervention. After a short time I get an info that the game ends in a draw. A short time later it came to that. It is not that it is an infinite loop that never ends. Another 20 trigger and…

    5 votes

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  17. Loop ends in a draw without reason

    Following situation. I have Vito, Fountain of Renewal and Exqusite Blood in the game. I have 4 lives and my opponent has over 40. Fountain gives me one life and activates my combo. For every life the opponent gets a damage, whereby I get a life again and so on. The game now does the trigger completely automatically without my intervention. After a short time I get an info that the game ends in a draw. A short time later it came to that. It is not that it is an infinite loop that never ends. Another 20 trigger and…

    5 votes

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  18. Windswept Heath and Abundant Growth

    Windswepth heath with abundant growth just tapping for green

    4 votes

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  19. Shark Typhoon is ********

    This is bs, I'll quit as soon as I see it.

    1 vote

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  20. Unable to use splitcost

    1. have a cost reduction effect in play that applies to a card with a monocolored hybrid mana symbol in its cost (in my case Baral, Chief of Compliance reducing instant and sorcery spells by {1} and Spectral Procession

    2. attempt to cast that card for the lower cost using said cost reduction, choosing the generic side of the mono colored symbol

    3. cost reduction does not apply (see attached screenshot where indicating (this mana cost costs {0} less)

    2 votes

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